Administrative Liaison for Computing I | #education | #technology | #techjobs

Company Description:

Augsburg University offers more than 50 undergraduate majors and 11 graduate degrees to more than 3,500 students of diverse backgrounds. The trademark of an Augsburg education is its emphasis on direct, personal experience. Guided by the faith and values of the Lutheran church, Augsburg educates students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders.  Please see more about Augsburg’s commitment to diversity and inclusion below. 

Job Description:

GENERAL STATEMENT OF DUTIES:  

The Liaison for Computing (LFC) serves as the primary point of contact for IT and telecommunications needs for designated departments at Augsburg University and Luther Seminary.  The LFC cultivates effective and innovative use of IT resources through positive professional working relationships, awareness and expertise in discipline-related IT resources, and through consultative just-in-time support.  The LFC manages and shapes the support needs of designated departments, sees resolutions through to completion, and works to systematically improve IT literacy.

PRIMARY RESPONSIBILITIES:

• Develop positive, professional working relationships with designated administrative and academic personnel. Time is shared between supporting administrative staff at Augsburg, and with faculty, staff, and students at Luther Seminary, all while maintaining a balance between working with designated staff and investing in the IT office area.
• Provide consultative just-in-time support to ensure adequate responsiveness levels for the department, regularly monitoring support channels and delegating as needed.  As part of the administrative LFC team, provide first level troubleshooting and service of computer and telecom equipment used by designated personnel in a team-based support model.
• Maintain awareness of, and develop useful expertise with, IT resources relevant to the designated departmental areas.  Compile and refine documentation and training materials as part of the User Support team.
• Identify support trends and consult with other members of the User Support, Enterprise Information Systems (EIS), and Systems and Infrastructure (SysNet) teams around issue resolution.
• Work with designated academic personnel to recommend acquisition of resources as needed. Serve as an advocate for the recommendations.

ADDITIONAL EXAMPLES OF WORK PERFORMED:

• Supervise student workers deployed in troubleshooting and service tasks.
• Manage support of designated academic personnel in consultation with other members of the User Support, EIS, and SysNet teams.
• Participates in appropriate IT department and working group meetings to stay informed about current IT systems and policies as well as provide feedback and guidance for the design and evolution of IT systems and policies.
• Support and participate in projects brought forward by the EIS and SysNet  teams.[3] 
• Travel between Luther Seminary and Augsburg University, as well as to the Rochester location and off-site Administrative Offices may be required.
• All other duties as apparent or assigned by supervisor(s).  Daily work schedule may depend on the needs of supported departments.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Typical work environment is an office, working at a desk for long periods of time.
• Regular computer keyboard, mouse and monitor use. Repetitive arm, hand, finger motions.
• Lifting and carrying of computer equipment periodically, up to 30lbs.
• Travel to Luther Seminary, the Rochester location, and other off-site locations may be required.

Requirements:

MINIMUM QUALIFICATIONS:

• At least a Bachelors degree or higher. 
• At least three (3) year of relevant experience in IT user support field.
• Advanced support-level skills for Mac and PC hardware and software, including operating systems and standard productivity applications required.
• Awareness of/experience with business applications relevant to the designated administrative areas and ability to independently investigate, master, and support such applications required.

PREFERRED QUALIFICATIONS:

• Familiarity with telecommunications equipment and systems.
• Excellent troubleshooting and documentation skills.
• Ability to work effectively and collaboratively in a diverse work environment.
• Ability to be attentive to details, be accurate, be precise.
• Ability to lead/teach and mentor others.
• Ability to work effectively in a team environment; work independently with little supervision.
• Ability to reason/analyze; maintain confidentiality; demonstrate patience, understanding.
• Ability to show initiative
• Ability to manage multiple projects and meet deadlines
• Ability to handle frequent interruptions.

Additional Information:

Among the distinctive features of the university are its deep dedication to civic and community engagement, robust undergraduate research programs, and a strong belief in the integration of liberal arts and professional studies across all programs. The University’s commitments to our urban context and the world beyond it are enhanced through the work of four signature centers:  the Christensen Center for Vocation, the Center for Global Education and Experience, the Sabo Center for Democracy and Citizenship, and the Strommen Center for Meaningful Work. All faculty members are encouraged to develop significant, experiential learning opportunities in collaboration with one or more of these centers through curricular and co-curricular programming in our main campus in Minneapolis, as well as our satellite site in Rochester, MN, and academic centers in Central America and Southern Africa. Faculty members also design and offer Study-Away programs across all fifty states.

 For more than a decade, Augsburg’s commitment to intentional diversity has been reflected in the student body as Black, Indigenous and other students of color have to comprise more than 70% of the student body. The emerging interdisciplinary Department of Critical Race and Ethnicity Studies builds on this foundation to further diversify our academic curriculum and co-curricular programs. We do this work out of historical and contemporary obligations rooted in our ethical and intellectual commitments to prepare our diverse student body for a cosmopolitan world.

Augsburg is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital status, gender identity, race, age, disability, religion, national origin, color, or any other protected class.  Successful candidates will have demonstrated abilities working in an academic community committed to intentional diversity. Candidates are thus encouraged to highlight skills and experiences that demonstrate these competencies.  Women and persons of color are encouraged to apply.

Application Instructions:

Applicants MUST submit the following documents:

Professional references will be requested at a later date.