Assistant Director of IT Operations | #education | #technology | #techjobs

Job Number: REQ_0000027741

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Eberly College of Science IT team is currently searching for an Assistant Director of Technology Operations. This critical position works to align the tactical output of the service desk and infrastructure teams and ensures consistency in process, project management, and documentation for technical support specialists, consultants, and system administrators.   

The perfect candidate for this role is someone who values both staff and stakeholders with empathy and attention. We are looking for someone who can help advocate for college needs across their university peer groups and collaborate on creating consistency and alignment.   

The Assistant Director of Technology Operations plays a vital role in the college’s information security initiatives, helping to weave Penn State Office of Information Security’s directives into our service management and daily decision making.  

Education and Experience:

Typically requires a Bachelor’s Degree and 2+ years related experience or an equivalent combination of education and experience. Additional experience and/or education and competencies is a plus. 

To be considered for this position, an applicant should have:  

• A combination of experience in operations areas: service desk, infrastructure, or consulting   

• Experience with service, project and change management

• Excellent communication, particularly taking technical concepts and communicating to a varied audience

• Previous leadership training and experience in a STEM college are a plus.  

This is an excellent opportunity to support world-class academic research within a college that values technology. You will be surrounded by unlimited opportunities to grow your experience and help our faculty and staff achieve the strategic goals of the Eberly College of Science.   

Additional Information: The IT Managers on our team continue to operate under a hybrid schedule – part of your work week will be onsite, at the University Park campus, and part of it will be remote. 

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University Park, PA

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applications without regards to race, color, religion, age, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.