Summary of Position
Under administrative review of the USNH/UNH
CIO, provide vision and leadership to advance the strategic use of data across all institutions within the University System. Areas of
responsibility include Master Data Management, Institutional Research/Assessment, Reporting/Data Visualization, CRM Tools, and UNH
Advancement Technology Services. Provide executive leadership support of strategic planning, organizational goals, partnership building,
human and fiscal management, policy and program development, succession planning, and overall decision-making. Be an active member of the
Enterprise Technology & Services senior leadership team working to develop team members and mature the overall capabilities of the
Requires travel to all USNH institutions.
Additional Job Information
UNH is a federal
contractor within the meaning of the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors. This position may
require that you be vaccinated against COVID-19 in the future, unless you apply for and receive a religious or medical exemption. You may
not test out of this requirement.
Posting Number: PS3122FY22
Bachelor’s degree and eight years of experience in information technology field, Master’s and six years, or
combination of education and experience equal to twelve years. Broad understanding of both management and technical problems and solutions
with ability to implement most advanced solutions. Thorough and broad knowledge in area of expertise, from underlying principles to highest
level of implementation and ability to apply those skills. Comprehensive information technology and management skills. Familiarity with USNH
information technology systems.
Salary is complemented by a comprehensive benefits
package which includes medical, dental, retirement, tuition, and paid time off.
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive,
high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and
8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students,
with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a
dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue
academic goals with mutual respect and shared inquiry.
The UNH Diversity Resource Guide with information and programming
available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide
- Serve as visionary, diplomat, convener, and liaison across communities and stakeholders within USNH institutions regarding the
Center for Data, Master Data Management, Institutional Research/Assessment, Reporting/Data Visualization, CRM Tools, UNH Advancement
Technology Services, their operations and performance metrics, and underlying technologies.
- In collaboration with academic and
administrative leaders, faculty, governance groups, and committees, devise strategy, formulate goals, initiate programs, and develop
policies to support and enhance the student, faculty, and staff experience. Stay abreast of best practices, emerging technologies, and
trends in higher education for adoption across USNH institutions. Develop proposals for funding from the USNH long range technology plan
and, if approved, drive implementation, and establish plan for sustaining technology services.
- Serve as ambassador for USNH’s
Center for DATA’s and related services to groups internal and external to USNH such as the Board of Trustees, and representatives from
other universities, business, and foundations. Serve as a visible participant in professional networks and actively engage as a leader in
innovation. Build relationships with key state, community, and corporate constituencies.
- Continuously look for ways to optimize
functionality and performance with internal and external partners.
- Ensure technologies interface seamlessly and fully leverage
other technologies and capabilities across the Enterprise Technology & Services environment.
- Lead institutional data management
initiatives and coordinate other interdisciplinary data management initiatives.
- Engage with State Agencies to provide leadership
for initiatives involving both the State of New Hampshire and USNH
- Oversee data governance and quality (e.g., data standards, data
definitions, metadata), organizational strategy for business intelligence and reporting standards, while promoting data-driven decision
making across all campuses and advocating for a “single version of the truth”.
- Provides cost analysis and estimates to help the
business community understand the impact and timing of new initiatives.
- Provides consultation on how to strategically leverage data
to increase departmental effectiveness and efficiency.
- Provides consulting services to business areas seeking direction on how to
leverage existing data and systems for the benefit of the organization. Includes advising on how data from tangential systems can be best
- Accountable for maintaining and enhancing relations between the campuses and ET&S
- Provide executive leadership to enterprise IT
operations in support of strategic planning, organizational goals, relationship building/management, human and fiscal resource management,
policy and program development and overall decision-making. Ensure the services provided by each service line are efficient and effective
in meeting the expectations of students, faculty, and staff at each USNH institution.
- Accountable to ensure each Service Line
Leader enables the following:
- Creates and maintains an established set of best-practice business processes, operational standards
and procedures, and qualitative and quantitative metrics to ensure effective support to students, faculty, staff, and
- Sets direction, establishes goals, and aligns priorities for all operating locations to meet established service
standards and metrics.
- Effectively collaborates with other technology and business leaders to understand, gather, and disseminate
information regarding changes in IT operations and technologies that that may impact our customers.
- Effectively execute their
budget and manage risk that could impact the budget and operational performance.
- Recruit, hire, develop, and evaluate Service Line
Leaders. Oversee the professional development of all staff, succession planning, and performance assessments.
- Oversee the
development of project timelines and the identification deliverables.
- Actively participate in ET&S management team to
conceive, initiate, develop, plan, and implement strategic goals, to aid in continuous improvement activities, and to communicate current
- Collaborate with USNH/UNH CIO and other Orchestrators to develop strategic plans with broad impact across the
- Works with campus leadership, Executive Committees, the Administrative Board, and the Board of
- Proactively assist other Orchestrators with their issues and challenges to help build success across the
- Work with USNH/UNH CIO on strategic communication including drafting key messages and leading strategic communication
- Lead and deliver results on special projects assigned by the USNH/UNH CIO.
- Collaborate with other IT
Orchestrators, Service Line Leaders, Site Leaders, and functional teams on cross-team projects as requested or required to ensure strategic
goals are achieved.
- Negotiate compromises with other leaders and provide leadership as required among Service Line Leaders and/or
external constituents to provide the best results in situations with competing demands and opposing approaches.
- Advocate for
diversion, equity, and inclusion
The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status. Application by members of all underrepresented groups is encouraged. Hiring is contingent upon eligibility to work in the U.S.