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Job ID: 296634
Department
VICE PRES INFORMATION TECHNLGY (UA-VPIT-IUBLA)
Department
Information
At University Information Technology Services (UITS) we ensure a workplace that encourages growth, flexibility, and
creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university
wide. Our core values define who we are, how we act and what we aspire to, which helps us to make amazing things happen in each
neighborhood, community, and county we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you
reach yours.
Job Summary
Assists with administration and support of IU CRM Platform cloud applications and vended
products at Indiana University.
- Provides customer support through provisioning, creation of projects or workspaces within
applications, and/or customizing products to customer specifications. - Troubleshoots and analyzes problems and bugs in applications
and products. - Supports the testing and production use of applications and products.
- Performs upgrades, releases,
customization, and documentation of work according to team’s established methodology. - Collaborates with technical and functional
business clients and teams within the central information technology organization. - Assists in project planning, formulating
objectives, estimating tasks and evaluation of customer requests.
Qualifications
EDUCATION
Required
-
Bachelor’s degree (preferably in computer science, business systems, or a related
field).
WORK EXPERIENCE
Required
-
Some customer and
application support or related experience.
Preferred
- Experience with Salesforce
Service Cloud, Salesforce Marketing Cloud, or other CRM and communication tools.
Combinations of related education
and experience may be considered.
SKILLS
- Proficient communication skills.
- Demonstrated
problem solving skills. - Ability to simultaneously handle multiple priorities.
- Demonstrated customer service skills.
- Quickly troubleshoots and resolves problems.
Working Conditions / Demands
This role requires the
ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves
sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to
perform the essential functions with or without an accommodation.
Work Location
Bloomington, Indiana
Job
Classification
Career Level: Core
FLSA: Exempt
Job Function: Information Technology
Job Family:
Software/App, Admin & Analysis
Click here to learn more about Indiana University’s Job Framework.
Equal Employment
Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All
qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual
orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran
status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and
admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office
for Civil Rights or the university Title IX Coordinator. See Indiana
University’s Notice of Non-Discrimination here which includes contact information.
Contact Us
Request Support
Telephone: 812-856-1234
Indiana University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation or identity, national origin, disability status, or protected veteran status. This institution is also a provider of ADA services.
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