Requisition Number: PRN30417B
FLSA Code: Computer Employee
Patient Sensitive Job
Standard Hours per Week: 40
Full Time or Part Time?: Full Time
Work Schedule Summary: This position is considered to be an essential personnel
position for the department. As such, must be accessible and available in the event of emergencies or when needed to meet the ongoing
missions of the University.
VP Area: Academic Affairs
Department: 00307 – Housing &
City: Salt Lake City, UT
Range: $70,000 – $73,000
Open Until Filled: Yes
Salt Lake City, the University of Utah is a public, 4-year institution committed to providing an exceptional academic and
co-curricular experience for students and the University community. The “U” is a PAC-12 institution with over 33,000 students. Heritage
Commons is home to up to 4,200 students who live in the 2002 Winter Olympic athlete village, residing in 22 co-ed residence halls and 10
apartment buildings. In addition, Housing & Residential Education (HRE) has two apartment buildings located in downtown Salt Lake City that
constitute Downtown Commons. HRE is growing with a 400 bed Entrepreneur-Innovation Living Learning complex that opened August 2016, and
Kahlert Village, a 1000+ bed residence hall with classrooms and Adobe Creative spaces that opened in August 2020. The University Housing
Campus Master plan calls for continued growth and construction to meet the housing demand.
The Assistant Director for IT
is a project- and systems-driven leadership position that works with all functional areas within Housing & Residential Education, an
auxiliary within the division of Student Affairs. This includes the development and maintenance of housing information systems, housing
applications, facility access, as well as system security. This position is responsible for directing IT staff to complete IT service
tickets for HRE buildings and staff and providing equitable customer service within the department. This position serves as a member of the
IT team, which is primary support for HRE facility and employee technology needs, upgrades, maintenance, and supporting a disaster tolerant
infrastructure. The HRE team works collaboratively with Student Affairs Network Support team for planning IT and network support,
development, and employee onboarding/offboarding.
The Assistant Director sets the technology direction that supports the
mission, vision and values of HRE, a division of Student Affairs. The IT staff are vital to contributing to HRE’s values, particularly in
creating equitable environments through technology and access systems. This position reports to the Associate Director of Operations and
serves on the department’s Management Team.
Housing & Residential Education and the University of Utah value
interactions among individuals with varying traditions, cultures, identities, expressions, orientation, religious beliefs, economic
backgrounds, and racial/ethnic origins. We strongly encourage applications from candidates who will share and explore this value with the
team and with the residents.
About University of Utah Student Affairs
Student Affairs is comprised of over 20 departments and is focused on supporting student
well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim
to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As
a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional
staff, student leaders, and academic partners.
Student Affairs is committed to the grounding of our programs,
procedures, and policies in the tenets of anti-racism and inclusion. We recognize the continued importance of education and accountability
that promote equity and social justice. Our expectation is that all employees are engaged in this work to create a welcoming environment
that supports the success of both students and staff and ensures they have the opportunity to be fully incorporated into university
Supervision and Training
- Provide direct supervision to one full-time
IT Systems Manager, and indirect supervision of one part-time IT Student Leader. Over see IT staff growth, including anticipated new
positions. Direct ongoing hiring, supervision, professional development, and evaluation for these roles.
- Support and provide
oversight to IT unit staff who respond to the department ticket system, including team meetings, building project proposals, and
implementing new technology and tools.
- Provide regular training and development opportunities to all HRE staff about Information
Technology needs and capabilities. Develop trouble-shooting guides to maximize self-directed help opportunities.
- Lead staff to
develop a shared vision to lead the team to excellence in service, support, and proactive IT planning.
- Takes part in department strategic planning efforts and integrates strategic planning with updates and initiatives
from Student Affairs Network Support and University Information Technology.
- Responsible for research and knowledge of best
technology practices and potential for implementation within the department, including assessment of staff coverage, support practices, and
equipment replacement cycles.
- Performs other tasks to include special studies that involve investigation, analysis and recommended
solutions to further best practices within the department and/or university.
- Oversees device replacement cycle; plans annual
purchases and budget initiatives to support HRE strategic plan
Housing Information System
- Collaborate with the IT Systems Manager and their management of housing information system projects and initiatives
in coordination with the department, software vendor, and other stakeholders.
- Liaison with Customer Care entities, both internal and
external to the University.
- Maintain software records and ensure licensing is current; roll out for upgrades and other changes
through a testing database and coordinate department’s priorities regarding upgrades to applications.
- Manage projects and
initiatives in coordination with the department and the software vendor and other stakeholders.
- Develop/Coordinate data transfers
and access transfers (imports/exports), interface needs as business practices require (i.e. Admissions transfers, Commuter Services
transfers, Move-In Access, etc.).
Hardware / Software Management
- Oversee use of ticket management system
(ZenDesk) with IT team and designate department standards for response time, customer service, and communication.
- Purchase, install,
and maintain hardware and software congruent to employee and department needs.
- Maintain accurate software records and ensuring all
software licensing is current.
- Maintain accurate inventory and device records to track replacement cycle, warranty, and service
- Develop and execute non-capital and operating budgets, and acquire the necessary
equipment to effectively maintain and operate the network.
- Makes strategic product decisions and sets priorities
- Updates equipment lifecycle and replacement plans as needed.
- Develops proposals for equipment and IT needs for
the department, including but not limited to new initiatives, building needs, and shared use spaces such as computer labs and office
Professional Relationships and Customer Service
- Develop and maintain effective collaborative
relationships with faculty, staff, and administration in order to utilize the full potential of the resources available on the University
campus such as: Student Affairs Network Support, Office of Information Technology, Media Solutions, UCard, Administrative Computing
- Act as a contact for department and share data on a cyclical basis with campus partners.
- Inform campus
stakeholders of issues or adjustments as they arise; provide tactical guidance on ways to mitigate issues.
- Prepare both written
updates and oral presentations; present ideas in business-friendly and user-friendly language.
- Provide internal customer service
through addressing IT ticket system of service requests, responding and closing requests as appropriate.
- Oversee employee onboarding
needs regarding hardware and software access and training for new HRE employees. (i.e. Computer set-up, log-in access, email set-up, StarRez
training, door access, listserv access, etc).
- Respond to network and computing
- Occasionally work nights and weekends as needed to fulfill job responsibilities.
- Act as a point of contact for
on-call staff for consult as needed for building access systems.
Performs related duties as assigned or required to meet
Housing & Residential Education and University goals and objectives.
This job description is not designed to contain or
be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the
Work Environment and Level of Frequency typically required
Continuously: Office environment.
Physical Requirements and Level of Frequency that may be
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand
motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Requires a bachelor’s degree or equivalency and 4-6 years of experience in the field or in a related
Department specific qualifications include the following:
- Bachelor’s degree and 5 years of progressive experience
in Information Technology.
- Demonstrated experience in successfully managing technology staff, teams, and projects, including
management and supervisory experience.
- Demonstrated experience with credential-based building access systems, such as Velocity,
Blackboard, RS2, Atrium, or similar.
- Demonstrated experience working within a customer service and task management system, such as
ZenDesk, ServiceNow, or similar.
- Demonstrated understanding of networking infrastructure, VPN, networking hardware, VLANs, and
- Excellent written, oral and interpersonal communication skills; ability to present ideas in business-friendly
and user-friendly language
- Demonstrated integrity and ability to maintain principles and customer service under internal and/or
- Working knowledge of various Microsoft and Apple software applications, including device management systems and
- Experience working in a
housing department and/or higher education.
- Demonstrated experience with content management systems for data exports and queries,
including but not limited to using REST, troubleshooting data transfers, and working between different offices or vendors to resolve data
- Demonstrated knowledge and experience with housing information systems (such as Adirondack, StarRez, or similar)
standard protocols and APIs would be highly beneficial.
- Outstanding interpersonal, analytical, and problem-solving skills, including
excellent communication skills with a diverse set of colleagues who possess different skills and areas of expertise.
ability to evaluate and assess computer systems and hardware/software proposals for technical merit, cost effectiveness and business
Type: Benefited Staff
Special Instructions Summary
Review Date: 05/18/2022
The University of Utah values candidates who have
experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher
education for historically underrepresented students.
Individuals from historically underrepresented groups,
such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is
extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable
accommodations in the application process will be provided to individuals with disabilities.
The University of
Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national
origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions,
genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or
activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or
activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title
IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable
accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual
harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative
Director/ Title IX Coordinator
Office of Equal Opportunity and Affirmative Action
135 Park Building
Salt Lake City, UT 84112
Online reports may be submitted at oeo.utah.edu
For more information: https://www.utah.edu/nondiscrimination/
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The University is a participating employer with Utah Retirement Systems (“URS”).
Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement
(usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are
receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement
Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the
This position may require the successful completion of a criminal background check
and/or drug screen.