Chief Information Officer – HigherEdJobs | #education | #technology | #techjobs



About Baltimore City Community College

Founded in 1947, Baltimore City Community College (BCCC) is a comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College’s campus is located in West Baltimore; the institution also has several satellite locations throughout the city. With its broad range of degree and certificate programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves nearly 14,000* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that nearly 90** nations are represented within the student body.

* Based on annual unduplicated credit and non-credit headcount for FY 2018.
**Based on fall 2018 credit enrollment.

Requisition Number: 2021-177

Minimum Education: Masters

Additional Documentation: YES

Compensation: Commensurate with Experience

Chief Information Officer

Description/Job Summary

The Chief Information Officer (CIO) is responsible for management and oversight of all administrative and academic technology services provided to students, faculty and staff.  BCCC is looking for a highly skilled, highly motivated senior Information Technology (IT) leader to help usher in a significant technology refresh and to install practices for running IT operations at the College.

The CIO works collaboratively with the Chief Financial Officer and provides institution-wide vision, leadership and strategic direction in the planning, implementation, management, and operation of information technology to advance the goals of the College. The CIO reports directly to the President and serves as the College’s senior advisor on matters related to information technology.


  • Lead and manage day-to-day IT operations
  • In collaboration with the President, spearhead the institutional IT strategic priorities
  • Usher in migration to SaaS and other cloud services to provide most of the College’s IT needs
  • Lead the development, implementation, and assessment of a Technology Infrastructure in support of the College’s strategic plan and the allocation of budgetary resources. Maintain alignment between the College’s mission and vision and Information Technology Services (ITS) expenditures and activities.
  • Work in collaboration with Academic Affairs leadership to further define and implement technology to support the delivery of academic programs and enable teaching and learning
  • Work in collaboration with Student Affairs leadership to further define and implement technology to support the delivery of recruiting, retention and other Student Affairs functions to improve the student experience.
  • Work in collaboration with back office / operational areas leadership of the College to further define and implement technology to provide those services cost efficiently. Work in collaboration with all business offices (e.g. Institutional Research, Finance, Student Affairs, Human Resources, and Academic Affairs) to ensure the integrity of institutional information and develop an overarching plan for the use of data analytics to meet internal and external stakeholder needs.
  • Ensure architecture of the IT portfolio provides appropriate protection, flexibility and scalability to meet current and future needs.
  • Oversee the regular assessment of IT data security, risk management, disaster recovery, business continuity to ensure processes are in place. Lead, guide, and oversee all aspects of the ITS department including Budgeting, Staffing and organizational design, training and other functions. Develop and support processes for prioritizing, executing, and maintaining IT projects.
  • Foster a culture of teamwork among the technology staff and build a strong staff commitment to exemplary customer service.

Required Skills

  • Possesses strong leadership, organizational, decision-making and management skills. Understanding and appreciation for working to create a shared governance environment.
  • Exhibits strong interpersonal skills in building and maintaining levels of trust, mutual respect, and collegiality. Demonstrates ability to think strategically and articulate short- and long-term needs for information technology. Exercises exceptional critical thinking, analytical, problem solving, organizational, and negotiating skills.
  • Skilled in planning and executing projects and establishing and meeting priorities. Proven ability to manage numerous complex activities within a multifaceted system. Keeps current on trends in higher education related to information technology.
  • Shows expertise in technology and an ability to collaborate and develop a clear vision and strategy for technology.
  • Experience and competency in adopting and integrating emerging technologies, as well as using life cycle management processes, for software development and change management.

Required Qualifications

  • Graduate degree in computer science, IT, or relevant field.
  • At least 10 years of supervisory, progressively more responsible experience in leading and managing an information technology operation for a complex organization. Direct experience with Enterprise Resource Planning (ERP) system implementation.
  • Background in designing and developing IT systems and in planning IT implementation at a college or university.
  • Excellent knowledge of IT systems and infrastructure, of best practices in IT policies and procedures, and of IT tools and techniques. Leadership and supervisory experience with key technology functions and personnel.

Preferred Qualifications

  • An understanding of technology in higher education and a vision for the future.
  • Experience and direct knowledge about the functions and operations in an institution of Higher Education.


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