The CIO will leverage proven strengths and leading practices in providing the strategic vision and leadership for all university IT department functions encompassing people, process, and technology. The CIO position requires a service-oriented approach which embraces collaboration with other university leaders, representatives, and partners to best meet current and future business needs and requirements. Effective oral and written communications are essential in leading the development and ongoing management of the university’s annual and longer-term IT Plans (strategic, operational, and financial / budget) while ensuring alignment with the university strategic business plan. The CIO position will require a mix of effective delegation and hands-on experience in performing required functions.
The CIO will report to the Executive Vice President for Finance and Administration/Chief Financial Officer. The CIO will also be a member of the President’s Cabinet, which sets the strategic direction for the university.
Who We Are
Rosalind Franklin University of Medicine and Science (RFUMS) is a graduate health sciences university committed to serving the population through the interprofessional education of health and biomedical professionals and the discovery of knowledge dedicated to improving wellness. The university embodies the spirit of inquiry and excellence modeled by its namesake Dr. Rosalind Franklin, whose Photo 51 was crucial to solving the structure of DNA.
Today, the university’s 6 colleges continue Dr. Franklin’s legacy through rigorous academics, pioneering research, and innovative community service. Our unique interprofessional education model allows students to learn from and with each other in a variety of settings, including our simulation labs, the student-led Interprofessional Community Clinic, and through partnerships with area hospitals and clinics. RFUMS is a national leader in interprofessional research and practices, and is nationally recognized for its research. The university enrolls approximately 2000 students each year and employs 850 faculty and staff.
The Department of Information Technology Services (ITS) provides students, faculty, and staff with technology resources and support services that foster the mission, vision, and strategic plan of Rosalind Franklin University. Our vision is to be an enabler of innovation and a valued community partner that enhances the education of future health care professionals, assists researchers in the process of scientific discovery, and improves the technology skills of the RFU community.
Essential Duties & Responsibilities
- Research, Inform, Communicate, and Educate – Plays a key role in educating and communicating the rapidly changing and evolving IT business capabilities, including the significance and impact of these changes for the purpose of informed executive decision-making as it relates to ongoing IT investments and improvement opportunities.
- Planning (Strategic, Operating, and Financial / Budgeting) – Drives and provides hands-on leadership in all aspects of IT and related business planning and ongoing management.
- IT-related Investments – Ensures that appropriate tools, procedures, and methodology are in place to support an effective process for making IT-related investments and monitoring subsequent performance
- Governance and Decision Making – Provides leadership by collaborating with University leaders in establishing and conducting effective governance and decision- making structures and capabilities.
- Vendor and Contract Management – Responsible for establishing and managing effective IT vendor and contract management capabilities for various IT assets and services across the University. This will require coordination and collaboration with legal and financial resources. These capabilities consist of tools, procedures, pro-active reporting mechanisms, standards, and knowledgeable resources.
- Staffing, Recruitment, Organization, and Development – Collaborates with Human Resources and works directly with the IT Leadership team to ensure an optimal IT organizational structure to include staffing, recruitment, and professional development functions.
- Documentation – Responsible for the development and ongoing revision of required documentation for technical, applications, data / integration, and security architectures in addition to all required policies and procedures
- Communications & Status Reporting – Responsible for ensuring timely and relevant IT Department Communications. To include, at a minimum, comprehensive IT Department Monthly Status Reporting in addition to more detailed staff, team, and project status reporting. Must include relevant IT Key Performance Indicators (KPIs). The CIO also shares university updates with the IT leadership team and staff.
- Standards, Policies, Procedures, and Compliance – Responsible for development, as appropriate, and compliance with all aspects of relevant IT Department standards, policies, procedures, and regulatory requirements in consultation with the President’s cabinet and in accordance with the university’s model for shared governance.
- IT Operations / Functional Areas (Security, Technical Infrastructure, Applications Management / Support, Data & Reporting, Service Management, Vendor Management, Project Management, Change Management) – Overall responsibility for the stellar / excellent performance of all IT Department Operations based on the establishment and ongoing monitoring of performance baselines / KPIs and other qualitative indicators. Cyber Security is of particular concern at the highest levels.
- Other Duties as determined appropriate by the Executive Vice President, Finance and Administration/CFO.
Conditions of Employment
- Must achieve satisfactory results from a background check
- Must have proof of COVID 19 vaccination and booster or a university approved exemption
Required Education & Experience
- Required: Bachelor’s degree in an Information Technology-related field
- 12 or more years of relevant experience.
Required Knowledge, Skills, & Abilities
- Research, Inform, Communicate, and Educate – Ability to perform basic research, utilize consultative skills, communicate effectively (oral and written), and serve as an educator for a variety of audiences and stakeholders. May involve both issues and opportunities.
- Planning (Strategic, Operating, and Financial / Budgeting) – Significant knowledge, skills, and abilities in all forms of planning and ongoing monitoring / management gained through demonstrated experience. Ability to provide a clear strategic vision for information technology in support of broader university initiatives and goals.
- IT-related Investments – Ability to identify required and/or opportunistic IT-related investments through direct research and/or collaboration. Supported by hands-on experience developing Business Case, Value Proposition, and TCO models combined with effective executive presentation skills.
- Governance and Decision Making – Knowledge, skills, and ability required to design, establish, facilitate, and monitor effective IT-related governance and decision-making for the university.
- Vendor and Contract Management – Ability to establish and lead effective vendor and contract management capabilities using established tools (e.g., Cobblestone and others).
- Staffing, Recruitment, Organization, and Development – Required knowledge of various IT organizational model alternatives with the ability to customize for specific businesses based on need, resource limitations, service levels, etc. Supported by strong knowledge of the IT Staffing market and resource types. Ability to further engage in meaningful employee engagement and staff development to achieve high employee satisfaction levels in the new remote-work environment. Must know how to celebrate accomplishments.
- Documentation – Ability to design and implement meaningful structured documentation to facilitate executive and employee understanding and communications, effective employee transition and onboarding, workgroup collaboration, decreased variation and improved performance through standard operating procedures (SOP), etc.
- Communications & Status Reporting – Effective oral and written communications required in combination with design and implementation of effective IT Status Reporting capabilities at multiple levels. Must recognize the importance of “Shine a Light on It”.
- Standards, Policies, and Procedures, and Compliance -Demonstrated experience in documentation, communication and education, and compliance with all applicable and required standards, policies, procedures, and regulatory requirements. Strong familiarity is essential for this role as it pertains to departmental performance and compliance goals and objectives.
- IT Operations / Functional Areas (Security, Technical Infrastructure, Applications Management / Support, Data & Reporting, Service Management, Vendor Management, Project Management, Change Management) – CIO knowledge, skills, and abilities to varying degrees in all of the IT functional areas is critical to success.
- Other Duties as Assigned – The CIO role requires flexibility in adapting to new challenges, issues, and opportunities which may present along the way.
- Advanced degree (Master’s) in Business Administration or other relevant field
- Other relevant technical or industry certifications and credentials (ITIL, PMP, CISSP, CISM, CCNP, Six Sigma, CISA, CISM, CRISC, CGEIT, CSX-P, CDPSE, ITCA, CET, COBIT, IT Risk, AWS, MS, CCSP, CDP, CEH, and Other)
- Relevant publications, presentations, and professional organization involvement.
- Proficiency with a variety of personal productivity tools and required administrative applications (Google, MS Office, ADP, etc.)
- Relevant experience with IT vendors, business processes / applications, or technology infrastructure in one or more of the following industry groups: higher-education (university setting), clinical research, healthcare, and technology vendor or consultant.
Typical Physical Demands & Working Conditions
- Selected candidate must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodations.
EOE, Including Disability / Vets