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Description:
Albion College invites applications for the Client Services Technician position. We are especially interested in candidates who will contribute to a campus climate that supports equity, diversity, and belonging. The Client Services Technician is responsible for being a reference point for Information Technology (IT) related queries at the user level and responding to user needs in a timely manner. The technician is responsible for installation, inventory, maintenance, and repair of a variety of Information Technology hardware, including but not limited to computers, printers, and AV equipment. The Client Services Technician is expected to display excellent interpersonal skills as they will interact with students, faculty, and colleagues from various departments and executive levels. They are required to listen to users’ technical needs, understand their problems and implement appropriate solutions. This position includes direct supervision of student employees. Albion College is an anti-racist institution. This position will actively promote diversity, belonging and equity through critical and compassionate communication and strategic outreach efforts to various students, faculty and staff (e.g., historically under-represented, first-generation, undocumented and DACA students, LGBTQ students).
Benefits:
This position is eligible for full benefits including health/dental/vision insurance, retirement, tuition remission, and campus amenities including free on-site fitness facility, free parking, and access to campus events/performances.
FLSA Classification: Salaried / Non-Exempt
Full-Time/Part-Time: Full-Time
Position Duration: 12 months per year
Qualifications:
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Associates degree in Computer Science or related field
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2+ years experience in computer networks and systems maintenance
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A+, Linux+ or Cisco Certified Network Associate accreditation preferred
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Experience with database programming and software installation
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Experience with Mac hardware and software
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Experience with work order systems
Application Instructions:
Interested candidates should submit an online application including cover letter, resume, and contact information for three professional references through Interfolio at: https://apply.interfolio.com/89699
Please contact Robin Mohler (rmohler@albion.edu), Deputy Chief Information Officer, for questions about the position or search.
A review of applications will begin immediately and continue until the position is filled.
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