Client Svcs Support Team Supervisor | #education | #technology | #techjobs


Diversity Statement

The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to include in their cover letter information about how they will further this goal.


Posting Summary

Provide key leadership in the management structure of the department; provide oversight, leadership and supervision of the support team within the ETS – Client Services umbrella and develop advanced technical services related to software and systems strategic to the University’s technology goals. Provide advanced technical support-services; investigate problems, develop and implement solutions that align with university standard policies and guidelines, and serve as final escalation on support issues. Provide specialized software support and project management having institution-wide impact. Oversee and coordinate all IT support needs for the colleges and major administrative units throughout the institution. Collaborate with ETS leadership to evaluate, develop, and implement university-standard software, hardware, security and networking solutions, including institutional needs assessment, consensus building, project management, and responsibility for service quality. Report to Director.

Minimum Qualifications (or equivalent combination of education and experience)

Bachelor’s Degree in technology related field and four to five years of experience to include supporting non-technical individuals’ use of technology in person, by telephone, via email, and online, required. Experience with supervision and/or project/team leadership required. Effective interpersonal, organizational, and communication skills required.

Desirable Qualifications

Experience managing IT customer service operations highly desirable. IT certifications such as A+ desirable.

Other Information

Position open to UVM IT Professional Sr staff only.

Special Conditions

Occasional overtime/weekend hours required, A probationary period may be required for current UVM employees

FLSA: Exempt

Hiring Min (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)): 60870.00

Payband Max (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)): 115660.00

Staff Union Code: NU

Open Until Filled: No

Posting Number: S2876PO

Department: ETS Client Services/11630

Position Number: 00025567

Employee FTE: 1.0

Employee Term: 12


The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law. The University encourages applications from all individuals who will contribute to the diversity and excellence of the institution.



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