Computer Services Assistant (Working Title: Learning Environment Support Specialist) | #education | #technology | #techjobs

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Description:
Putting technology to work at Georgia State University. Are you passionate about
technology, your client’s success, and looking to make a difference? Ranked the #2 Most Innovative National University by US News and World
Report, Georgia State is a leading force in the digital transformation of higher education. Georgia State’s central technology services
group, Instructional Innovation, and Technology (IIT) seeks to inspire, support, and enable innovative solutions to advance learning,
research, and economic enterprise. IIT is leading the pursuit to find solutions to the unique challenges associated with information
technology and serve as leaders in a global network of knowledge creation and sharing by earning the role of valued partners and trusted
advisors for evolving technology solutions, discovering, creating, and implementing new models of higher education for a community of
diverse learners, creating and supporting innovative solutions that improve the lives of our students, our city and our state, attracting,
developing and retaining talented and capable professionals and fostering an innovative culture of leaders where collaboration, ownership,
creativity, and efficiency are key.

Georgia State University’s Instructional Innovation and Technology (IIT – https://innovation.gsu.edu/) is looking for a part-time, skilled, and diverse
Computer Services Assistant
. This position will assist in the function and maintenance of the technology in formal and informal
spaces related to the activities of teaching and learning Georgia State University’s Newton campus location. Support spaces include lecture
classrooms, computer classrooms, open computer labs, and various other physical spaces and devices.

The scope of responsibilities for
this position will include these essential duties but is not limited to the following,

  • Assist with Lead responsibilities including
    administrative tasks, such as record keeping, and other related duties.
  • Performs entry-level technical support of IT/AV enabled
    spaces and events on campuses included IT equipment upgrades, testing, and replacements.
  • Provides technical assistance and training
    to faculty, staff, and students in the use of software and hardware; instructs the user in the proper use of equipment or
    software.
  • Report status of technology issues through the campus ticketing system and other forms of official communication (i.e.
    email, chat client, or other supervisor-directed tools).
  • Support the resolution of Help tickets for technology requests or
    incidents. Refers complex questions to higher-level specialists.

Disclaimer: This job requisition provides a
high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or
responsibilities within the context of this job requisition may change at the discretion the employee’s direct
supervisor.

Qualifications: High School diploma or GED and one year experience working with
computer software packages and equipment; or a combination of education and related experience.

College/Business
Unit:
Instructional Innovation & Technology

Department: Instructional Innovation & Technology,
Learning Environments

Location: Newton Campus

Shift: Varies

Salary: $18,411 – $25,905

Pay Grade: 8

FLSA Status: Non-Exempt

Job Type: Part-Time (Partial Benefits Eligible)

Preferred Hiring Qualifications:

  • High school diploma or GED and one-year experience working with computer software packages and IT/AV/Media equipment; or a
    combination of training and related experience
  • Knowledge of basic computer care and usage
  • Knowledge of existing software
    packages
  • Effective time management skills
  • Effective oral and written communication skills
  • Ability to lift heavy
    objects such as computer and related equipment

Additional Preferred Qualifications:
To be fully
considered for this position, all candidates at the time of submission, must provide the following documents that clearly provides proof of
education and relevant experience,

  • A complete and accurate GSU application
  • Resume
  • Cover
    letter

Special Instructions:
None

Please note, Georgia State University’s career board updates
daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University is
an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis
of disability or any other federal, state or local protected class.


Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

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