Computer Support Specialist – HigherEdJobs | #education | #technology | #techjobs


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Type of Position:
Information Technology



Job Type:

Work Shift:
Day Shift (United
States of America)

Sponsorship Available:


Institution Name:
University of Arkansas,

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the
nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and
build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive
and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.

The University of
Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region
surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also
quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of
Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes
university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official
holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee

Below you will find the details for the position including any supplementary documentation and questions, you should review
before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via
the OEOC website: Request an
Accommodation. Appli­cants are required to submit a request for each position of which they have applied.

For general application
assistance or if you have questions about a job posting, please contact Human Resources at

HOUS | IT Operations

Department’s Website:

Summary of Job Duties:
Computer Support Specialist is responsible for a wide range of activities related to computer support such as the implementation,
maintenance, and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and
agency/institution policy.

Regular, reliable, and non-disruptive attendance is an essential job function of this job, as is the
ability to create and maintain collegial, harmonious working relationships with


Minimum Qualifications:

  • Bachelors degree in computer science,
    computer applications, mathematics, or a related field from an accredited institution of higher education

  • At least two years
    of experience in computer support


  • Completion of technical training in computer science, data processing,
    or a related field acquired from a vocational, military, or industrial setting

  • At least two years of experience in computer
    support operations

Preferred Qualifications:

  • Experience with configuration management software
    including remote imaging, software deployment, and patch management

  • Experience managing a preventative maintenance and
    lifecycle replacement program for IT equipment

  • Experience troubleshooting enterprise networks

  • Experience
    managing IT inventory including checkout equipment

  • Experience with Active Directory and DHCP

  • Experience
    managing technical staff

Knowledge, Skills, & Abilities:

  • Knowledge of the limitations, use, and
    management of desktop computer hardware and software

  • Ability to maintain a high level of customer service while adhering to
    departmental and university standard operating procedures

  • Ability to quickly analyze computer and network problems or errors
    and devise corrective measures

  • Ability to create and maintain complete and up-to-date documentation regarding the various
    systems and procedures used within the department

  • Ability to use project management principles to complete work

  • Ability to supervise paraprofessional staff and lead others

  • Ability to use resources

  • Ability to use clear and proactive verbal and written communication



Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional
References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact

Avery Edge, Assistant Director for IT Operations,

application materials must be uploaded to the University of Arkansas System Career Site  

Please do not send to listed
recruitment contact.

Additional Information:

Pre-employment Screening

Criminal Background Check, Sex Offender Registry, Substance Abuse Testing

The University of Arkansas is
committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background
checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit)
background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A
criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the
absence of a relationship to the requirements of the position. Background check information will be used in a confidential,
non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high
quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture and climate that embeds
inclusion, diversity, equity, and access. For more information on diversity and inclusion on campus, please visit: Division of Diversity, Equity, and Inclusion

The University of
Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to race/color, sex,
gender, pregnancy, age, national origin, disability, religion, marital or parental status, protected veteran or military status, genetic
information, sexual orientation, gender identity or any other characteristic protected under applicable federal or state law. 

Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is
subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical

Feeling, Hearing, Manipulate items with fingers, including keyboarding, Sitting, Standing, Talking,

Frequent Physical Activity:

Occasional Physical

Balancing, Climbing, Crawling, Crouching, Grasping, Kneeling, Lifting, Pulling, Pushing, Reaching, Repetitive
Motion, Stooping

Benefits Eligible:


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