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Computer Support Technician
About Arkansas Tech
Founded in 1909, Arkansas Tech
is a state supported comprehensive institution, maintaining regional accreditation from the Higher Learning Commission (HLC) and
classification as a Southern Regional Education Board (SREB) level III institution. It is the third-largest in the state with an enrollment
close to 12,000 students. The Russellville campus, located in the scenic Arkansas River Valley between the Ozark and Ouachita Mountains, is
just one hour from the capital city of Little Rock and boasts a charming blend of historic and modern architecture, including beautiful
grounds and greenery. Offering over 100 undergraduate degree programs and more than 25 graduate degree programs across seven academic
colleges and two campuses, Arkansas Tech strives to provide a solid educational foundation for life-long learning to a diverse community.
For more information about Arkansas Tech University and the surrounding community, please visit our website at www.atu.edu/hr to find our “Live Here” informational resources.
Position Summary
The Computer Support Technician is responsible for a wide range of activities related to
computer support, such as maintaining, analyzing, troubleshooting, and repairing hardware and software systems. This position is governed by
state and federal laws and institution policy
Essential Duties and Responsibilities
- Resolves
hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions,
recommending corrective actions, and consulting with appropriate staff or vendors. - Installs, configures, upgrades, or replaces
microcomputer hardware and software for users. - Evaluates and make recommendations for necessary adjustments to applications to
satisfy user requirements. Provides recommendations on the purchase of user hardware and software. - Assists in planning,
preparation, and conducting seminars on software, hardware, network, or other computer-related topics. - Performs other duties as
assigned.
Knowledge, Skills, and Abilities
- Knowledge of the limitations and use of
mainframe and microcomputer hardware and software. - Knowledge of current application software packages and programming
concepts. - Ability to evaluate, diagnose, and rectify software and hardware problems.
- Ability to analyze computer
specifications and apply programming logic
Minimum Requirements
The formal education equivalent
of a bachelor’s degree in computer science, mathematics, or a related field.
OR
Completion of technical training in
computer science, information technology, or a related field acquired from a vocational, military, or industrial setting plus two years of
experience in computer support.
Preferred Qualifications
Individual must have experience in
troubleshooting, analyzing, and performing repairs to computers and peripheral equipment; must have experience in troubleshooting
printing/networking problems; must have experience assisting in the recommendation to personnel regarding purchases of hardware/software;
must have experience in assisting with the deployment, installation, and upgrading of hardware/software; must have experience in
troubleshooting basic network operating systems; must have experience in maintaining and updating service desk indicating the status of
repairs and accounting of time. The individual should have experience in current technology for computer, networking, and software systems;
must have good verbal and written communication skills. Experience working in a University environment/setting is preferred. MUST BE ABLE TO
WORK DIFFERENT SHIFTS.
Work Location, Environment, and Physical Demands
Russellville, AR
To be
considered for the position of Computer Support Technician, all applications must be received and processed through our applicant tracking
system Cornerstone prior to the closing date on July 13, 2021 before 6:00 pm central time.
Please go to https://atu.csod.com/ats/careersite/search.aspx?site=1&c=atu to apply now.
This position is subject to a
pre-employment criminal background check. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant in
the absence of a relationship to the requirements of the position. Background check information will be used in a confidential,
non-discriminatory manner consistent with state and federal law.
Arkansas Tech University is an AA/EOE employer committed to attracting and retaining a diverse workforce. All qualified applicants will receive consideration for employment.
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