Core Applications Supervisor – HigherEdJobs | #education | #technology | #techjobs

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JOB OPENING ID: 209450

REGULAR/TEMPORARY: Regular

ORGANIZATIONAL GROUP: Its Ds Analytics

DEPARTMENT: ITS DISC Services & Ops

SALARY: $97,335.00 – $118,965.00

How to Apply

To be considered, a cover letter and resume are required. The cover letter must be the leading page of your resume and should:

  • Specifically outline the reasons for your interest in the position and
  • Outline your particular skills and experience that directly relate to this position.

Starting salaries will vary depending upon the qualifications and experience of the selected candidate.

Summary

Information and Technology Services (ITS) at the University of Michigan has an exciting opportunity for a Core Applications Supervisor working in Data, Innovation, Systems and Cloud (DISC). This position is responsible for supervising a team which manages a number of linux based applications including Nagios, Email Routing, Ansible Tower and Git applications. This position will lead a team that will help shape the strategic direction for automation and monitoring of ITS’s compute environment. The position will also supervisor the postmaster function. 

This position will report to the IS Director in DISC.

Who We Are

ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and enabling university wide innovations by:

  • Elevating the customer experience by providing proactive, laser focused customer service
  • Providing appropriate IT security and privacy in an open university society, while enabling innovation
  • Supporting data-informed decision making
  • Delivering intuitive research computing solutions
  • Building a world-class, transformational network and reliable administrative systems

In addition, we value those that proactively solve challenges, work with a sense of urgency, and seek a collaborative and inclusive work environment.
ITS’s mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. To learn more, visit: https://its.umich.edu.

WHO YOU ARE
You are energized by working with a collaborative team and industry peers to support the university mission through innovative and appropriate use of technology. You seek understanding and to tackle projects and problems with your customers’ needs in mind. You anticipate problems and work proactively to preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives, roles, and identities.

Responsibilities*

Responsibilities and Priorities include:

  • Ensure smooth operations of linux based and SaaS applications
  • Integration of the postmaster function into Core Application team
  • Providing day to day supervision to the Core Application team, which includes encouraging staff development and growth
  • Design a roadmap for next generation monitoring capabilities for ITS and our customers
  • Provide guidance and leadership to continuous improve the email routing environment
  • Helps set an example for other teams on how best to utilize the cloud
  • Inspire a culture of innovation and automation across ITS

PRIORITY SETTING/STRATEGY/PLANNING
Define overall roadmap and strategic planning of the training direction for ITS programs and projects.  Collaborate across the organizations within ITS and the University of Michigan (U-M) to plan, prioritize, and lead training efforts and develop strategies to meet future requirements. 

  • Effectively utilize leadership and strategic thinking skills to lead strategic planning efforts to define the strategy of the training direction for the organization with alignment to the organizational training strategy and collaborate across the organization to plan and coordinate program and project team priorities.

DEVELOPMENT OF SELF AND OTHERS

  • Demonstrate skill development by actively participating in professional growth opportunities for continuous development and improvement and applying new skills/knowledge to the job as evident by the ability to efficiently and effectively perform assigned duties, resulting in meeting customer expectations and performance metrics.

Required Qualifications*

  • Bachelor’s degree in computer science or a related field, or equivalent combination of education, certification, and experience.  
  • Minimum of 6 years’ experience in IT working in a large scale enterprise environment, or equivalent work experience, working independently to successfully install, configure, maintain, and linux operating systems applications requiring ability to maintain confidentiality, timeliness, customer service, organization, prioritization, and troubleshooting.
  • Experience with Configuration Management
  • Proficiency with monitoring technologies
  • Familiarity with email technologies
  • Familiarity with Git
  • Experience running applications in the cloud
  • Expertise to identify and leverage appropriate technical tools to perform day-to-day administration tasks, root-cause analysis and service restoration (such as backup, restore, failover, log interpretation, and performance monitoring) for Linux based applications

Desired Qualifications*

  • Experience operating an email environment at scale
  • Proven ability to lead and guide Tier 3 Operations teams to meet customer expectations.
  • Familiarity with AWS, Linux Shell Scripting, Nagios and Ansible or similar technologies
  • Experience with shell scripting
  • Experience with Area1

Additional Information

This position may work with and/or support systems that maintain or process sensitive institutional data as defined by university policy. Successful candidates must comply with federal, state and local law and/or university policies or agreements that require the university to implement specific privacy and security safeguards including, but not limited to: ITAR, EAR, HIPAA, CUI, and FISMA. Responsible for protecting data and information from unauthorized release or from loss, alteration or unauthorized deletion; and, following applicable regulations and instructions regarding access to computerized files, release of data, etc. as stated in a computer access agreement.

Physical Demands / Work Environment
Average amount of time in a stationary position, average mobility to move around an office environment; able to conduct normal amounts of work at a computer; travel to various locations on and off campus.  Punctual, regular, and consistent attendance is required.  May require on-call availability and may require working during non-business hours and on weekends. This role will be considered a hybrid role with expected in-office frequency at least once per week.  

Diversity, Equity and Inclusion
The University of Michigan Information and Technology Services seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

Comprehensive Benefits
The University of Michigan Benefits Office is committed to offering a high-quality benefits package to support faculty, staff and their families. Learn more about our 2:1 retirement matching, healthcare plans with nationwide coverage including prescription drug coverage, three dental plans, a vision plan, flexible spending account, well-being programs, long-term disability, automatic life insurance, general legal services, three early childhood centers, time away from work and work-life programs to promote balance. Learn more at https://hr.umich.edu/benefits-wellness

GO BLUE!

  • The University of Michigan is ranked the No. 3 public university in the 2020 U.S. News & World Report’s annual report of the nation’s best undergraduate colleges and universities.
  • The University of Michigan is ranked No. 6 on Kiplinger’s list of Best Values in Public Colleges, again making U-M one of the nation’s best values in higher education for in-state students. The ranking highlights colleges and universities that combine outstanding education with economic value.
  • For the third straight year, the University of Michigan maintained its position as the 15th top university in the world, according to the Times Higher Education World Reputation Rankings.
  • The University of Michigan maintained its ranking as the top U.S. public university in the QS World University Rankings for 2019-20 and ranked 21st among all institutions on the list, moving down one spot from last year in the ranking released Tuesday

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.

Job Detail

Job Opening ID

209450

Working Title

Core Applications Supervisor

Job Title

OS Programming Supr

Work Location

Ann Arbor Campus

Ann Arbor, MI

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Its Ds Analytics

Department

ITS DISC Services & Ops

Posting Begin/End Date

12/17/2021 – 1/16/2022

Salary

$97,335.00 – $118,965.00

Career Interest

Information Technology


The University of Michigan is a non-discriminatory/affirmative action employer.

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