Desktop Technician II
The University of Southern Mississippi is currently accepting applications for the position of Desktop Technician II.
118 College Drive
Hattiesburg, Mississippi, 39406-0001
37,886.00 – 37,886.00
Posting Close Date
Open until filled
Special Instructions to Applicants
Please provide cover letter and references.
Provides second level technical support in the connectivity of desktop workstations and peripherals onto the campus communications network; provides consulting, troubleshooting, product evaluations, training, and documentation; and provides general technical expertise and training to end users in the use of desktop computers
Primary Duties and Responsibilities
- Assists in the connectivity of desktop workstations and peripherals onto the campus communications network; installs, sets up, maintains, troubleshoots and repairs multi-platform hardware and software; documents, tracks, and resolves complex computing problems; performs hardware/software requirement analysis (PC, Macintosh); provides assistance with hardware maintenance for computer equipment and related peripherals; responds to service calls and provides onsite maintenance for computer hardware; installs new PC equipment; performs preventative maintenance; assists in resolving network communication problems.
- Provides consulting, troubleshooting, product evaluations, training, and documentation; updates system and application software; trains and supports academic office staff in effective access and use of information technology; and prepares and makes recommendations to end-users as well as acts as liaison to outside vendors in regards to services, hardware, and software. Assists with the maintenance of inventory for desktop support assets, including computers, software, and printers.
- Provides general technical expertise (desktop problem resolution) and training to end users in the use of desktop computers (Mac and PC), productivity applications (examples include Word, Excel, Outlook, Symantec), and basic Internet technologies (web authoring, ftp, Telnet) as well as the resolution of common software conflicts, printing, and networking problems.
- Assists in the establishment and maintenance of university-wide standards for desktop hardware and software, including planning, acquisition and delivery of desktop services and equipment; develops and oversees procedures related to maintenance and upgrades of hardware and software; and drafts and reviews technical and procedural documentation.
- Assists with preliminary maintenance and repairs of network hardwire systems, devices and interfaces using wire scopes, meters, probes, schematics, diagnostic software and other tools and equipment. Installs, tests, and troubleshoots network cable systems and interfaces. Maintains and/or increases technical knowledge through coursework, workshops, seminars, readings and cross training with other team members. Participates in the Disaster Recovery planning process as it relates to networking and data.
- Manages customer service requests and incidents to facilitate timely and efficient desktop service. Documents work order progress and project status in the requested format. Reports issues real-time to the Customer Service Manager. Performs other related duties as assigned.
Bachelor’s degree and two years of technical support experience or four years’ experience working on a computer support help desk; strong working knowledge of a broad range of computer and network related topics. Directly related experience may be substituted for the education requirement on a year-for-year basis.
Knowledge, Skills & Abilities
- Excellent verbal and written communication and people skills for direct face-to-face coordination and in the field
- Ability to maintain high customer satisfaction
- Ability to perform effectively in stressful situations
- Proven ability to multi-task
- Proven diagnostic / analysis experience
- Strong work ethic and be a self-starter able to effectively manage multiple priorities and adapt to change within a fast-paced
- Telephone customer relations skills and experience
A+, Dell or Apple certifications
About The University of Southern Mississippi
The University of Southern Mississippi (USM) is a comprehensive public research institution delivering transformative programs on campuses in Hattiesburg and Long Beach, at teaching and research sites across the Mississippi Gulf Coast, as well as online. Founded in 1910, USM is one of only 131 universities in the nation to earn the Carnegie Classification of Institutions of Higher Education’s “R1: Doctoral Universities – Very high research activity” designation, and its robust research enterprise includes experts in ocean science and engineering, polymer science and engineering, and large event venue safety and security, among others. USM is also one of only 37 institutions in the nation accredited in theatre, art and design, dance and music. As an economic driver, USM generates an annual economic impact of more than $600 million across the state. USM welcomes a diverse student body of more than 14,000, representing 71 countries, all 50 states, and every county in Mississippi. USM students have collected four Truman Scholarships and 37 National Science Foundation Graduate Research Fellowships, while also leading Mississippi with 27 Goldwater Scholarships, an honor that recognizes the next generation of great research scientists. Home to the Golden Eagles, USM competes in 17 Division I sports sponsored by the National Collegiate Athletic Association (NCAA). For more information, visit www.usm.edu.
As an Affirmative Action/Equal Employment Opportunity employer/Americans with Disabilities Act institution, The University of Southern Mississippi encourages minorities, women, veterans and persons with disabilities to apply.
As an Affirmative Action/Equal Employment Opportunity employer, Southern Miss encourages minorities, women, veterans, and persons with disabilities to apply.