Director (II) of Service Delivery | #education | #technology | #techjobs



Location: Los Rios Community College District (District Office)

Department Location
Information Technology

Posting Number: AE00422P

The Institution


The Los Rios Community College District is the second-largest, two-year public college district in California, serving approximately 75,000 students in the greater Sacramento region. The District’s 2,400 square mile service area includes Sacramento and El Dorado counties and parts of Yolo, Placer, and Solano counties and is comprised of four uniquely diverse colleges – American River, Cosumnes River, Folsom Lake, and Sacramento City colleges. In addition to each college’s main campus, the District offers educational centers in Placerville, Davis, West Sacramento, Elk Grove, Natomas, and Rancho Cordova.

The Los Rios District Office is centrally located in the heart of the Sacramento valley. The growing Capital Region has strong communities and emergent arts and dining scenes, and is nearby some of the most celebrated tourist destinations in the country – Lake Tahoe, Napa Valley, and San Francisco. The Sacramento area is a great place to live and work.


The District has approximately 6,000 employees throughout our four colleges and District Office complex. The District Office is centrally located between all four colleges and provides welcoming, inclusive, and equitable environments for Los Rios students, employees, and our community partners. Our departments strive for the highest quality in all programs, services, and activities, and are focused on advancing the learning of our diverse student population through improved academic and social outcomes.

Our Vision

Our Colleges offer equity-minded, academically rigorous, student success centered education. Our objective is to help our students successfully achieve their academic goals, whether they want to transfer to a four-year college or university, earn an associates degree, or obtain one of more than 100 certificates in high demand career fields.

Position Summary

Under the general direction of the Associate Vice Chancellor of Information Technology, the Director of Service Delivery serves as the lead IT administrator for academic technologies, client support, workstation support, IT delivery services, and District Office Information Technology (DOIT) operations. The Director of Service Delivery will lead the planning, design, implementation, and management of technologies and services that enable integrated and scalable solutions, maximize effectiveness, and improve service and quality.

Assignment Responsibilities

Typical duties may include, but are not limited to:


  • Managing district-wide IT projects to ensure timely delivery of services.
  • Directing and overseeing the cost effective acquisition, maintenance, support and replacement of applications, software, and technologies.
  • Directing and evaluating the research, design, and development of new technologies, service level determination and complaint management.
  • Overseeing all third party technology services, including technology solution service contracts and licensing agreements.
  • Providing direct oversight, management, and responsibility for functions relating to Academic Technologies, Client Support/Help Desk, Workstation Support/End User Support, Portfolio Management, DOIT Operations (Strategic Planning, Budget, Vendor Management, Procurement, etc.) and IT Delivery functions including but not limited to Project Management.
  • Overseeing research and development activities including monitoring and proliferating industry trends, practices, and technologies.


  • Supporting the effective, efficient, and innovative implementation of technology in support of both educational and administrative functions.
  • Planning and overseeing procurement processes including the selection, negotiation, and acquisition of hardware, software, and services.
  • Performing contract and vendor management functions.
  • Planning, monitoring, and addressing service delivery levels.
  • Managing the IT-related financial activities and prioritize spending using formal budgeting practices.
  • Managing the lifecycle of applications for purchased and developed software, and/or enhancements to existing applications.
  • Leading and performing strategic and operational planning activities.
  • Leading efforts to constantly assess existing and emerging technologies and identify those that can contribute most effectively to exceptional user experiences and meet the goals at the District and college level.
  • Leading activities to identify, evaluate, configure, and deploy innovative technical solutions in response to customer needs.


  • Communicating and collaborating effectively with leadership, faculty, and staff across the District to support strong partnerships between IT and the community, and to ensure that the Department of Information Technology is positioned to meet the current and future technology related needs of the District’s students, faculty, staff, and stakeholders.
  • Planning, directing, and coordinating the lifecycle management of computing devices and communication systems associated with the offices to ensure the stable operation of the organization’s IT assets.
  • Negotiating complex deals and service level agreements (SLAs) with internal and external partners and vendors.
  • Working directly with faculty, staff, leadership, and vendors to deliver quality services and will serve as Architect, Sponsor, and Change Champion for innovation, business process reengineering, technology adoption, and client support.
  • Working with stakeholders on districtwide and departmental efforts, which include but are not limited to college IT teams, vendors, and partners to arrive at the most appropriate system and application design or integration.
  • Leading and participating in organizational governance processes and meetings with careful attention to understanding and balancing the interests of multiple stakeholder groups.
  • Leading teams to facilitate and implement technology initiatives and processes to achieve strategic goals and business objectives in addition to responding to system issues and working with support teams to minimize business impact.
  • Leading strategic and business planning activities and responsible for leading and optimizing IT governance processes.
  • Maintaining productive relationships with providers and suppliers of software, hardware, and consulting services.


  • Deploying and supporting district applications, technologies, and equipment/hardware.
  • Providing timely and effective response to user requests, and effective and efficient resolution of all IT business impacting incidents.
  • Ensuring the continual functioning of mission-critical operations and mitigate the risk of negatively impacting the stability of the business environment.
  • Developing, deploying and reinforcing industry best-practices, to ensure that quality is maintained in accordance with the professional standards, philosophy, and goals of Los Rios Community College District.
  • Defining, prioritizing, and documenting project requirements, working with all stakeholders to ensure the methodology and rationale behind decisions are clearly understood and accepted.
  • Ensuring users have access to the right data at the right time for the right reasons and with optimal performance.
  • Planning and implementing appropriate accessibility technologies and practices.
  • Planning and managing budgets and equipment replacement plans.
  • Aligning strategic IT plans and budgets with business objectives and clearly communicate the IT objectives and associated accountabilities.
  • Leading and/or performing reporting activities.


  • Proliferating IT best practices, standards, and methodologies.
  • Recruiting, evaluating, and developing staff.
  • Maintaining IT policies, procedures, and standards.
  • Implementing and proliferating strategies related to Diversity, Equity, and Inclusion.
  • Driving and leading a performance culture through appraisals and other coaching.
  • Creating an engaging workplace and encouraging others to contribute creative and innovative approaches to achieve continuous improvement.
  • Planning, organizing and directing all activities related to developing, evaluating, disciplinary actions, and continuing education initiatives.
  • Demonstrating proficiency in development, pioneering, and presentation skills for creative facilitation, organization, and reporting.

Performing other duties as assigned.

The administrative assignment may include day, evening, weekend, and/or off-campus work and/or hours.

Work Year: 12 month

Special Requirements

The assignment may include travel to non-district facilities to participate in events which may require multiple day absences from both home and office.

Minimum Qualifications

1. Have a bachelor’s degree from an accredited institution completed by July 12, 2021.

2. Have one year of formal training, internship, or leadership experience reasonably related to the administrator’s administrative assignment.

3. Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.

Application Instructions

Applicants applying to this position are REQUIRED to complete fully and submit:

1. Los Rios Community College District Administrative Application

2. Resume or Curriculum Vitae

3. Letter of Interest

4. Unofficial transcripts of college/university work (indicating degree completion or conferral date)


  • Applications submitted without all required documents, listed above, will be disqualified.
  • Graduate advising documents and grade reports will not be accepted as unofficial transcripts.
  • Los Rios employees are also required to submit unofficial copies of transcripts.
  • Individuals who have completed college or university course work at an institution in a country other than the United States must obtain a complete evaluation of foreign transcripts, degrees, and other relevant documents.
  • A foreign transcript evaluation is required any time foreign course work is used to meet minimum qualifications and/or salary placement even if the foreign transcript has been accepted by a college or university in the United States.
  • Foreign transcript evaluations ONLY accepted from AICE (Association of International Credential Evaluations, Inc.) or NACES (The National Association of Credential Evaluation Services) agencies or evaluators. Foreign Degree Transcript Evaluations click here.

Do not submit additional materials that are not requested.

Salary: $145,664 to $157,672 annually. LRCCD Salary Schedules

Additional Salary Information
Additional stipend for an earned doctorate from an accredited university.

Posting Date: 06/09/2021

Closing Date: 07/15/2021

Beginning and/or Ending Dates

Full-time, Twelve-month, Classified Management Position

How and where to apply

Please visit our Frequently Asked Questions for complete information on how to apply online with our District. If you need assistance with any phase of the application process, please call (916) 568-3112 during regular business hours Monday through Friday, 8:00 a.m. – 5:00 p.m.

After hours inquiries should be emailed to Submission of applications are by 11:59 p.m. of the posting closing date.


Offers of employment are contingent upon the successful clearance from a criminal background check, freedom from tuberculosis, and proof of identity and eligibility to work in the United States prior to the first day of work. The District may select additional qualified candidates should unexpected vacancies or needs occur during this recruitment/selection process. When education is a requirement for the position, official academic transcripts from the accredited college/university must be submitted within 60 days of hire.

Contingent on funding and eligibility, successful candidates selected for a face-to-face interview may be eligible to apply for partial reimbursement of travel expenses, up to a maximum of $450. Candidate Travel Reimbursement click here

Administrative positions may be subject to the District’s Conflict of Interest Code, and a statement of economic interest is required within thirty (30) days following appointment to the position. Management/Executive positions are exempt from overtime provisions of the Fair Labor Standards Act.



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