Director, Information Technology Infrastructure Services | #education | #technology | #techjobs


The University of Akron is seeking a Director of Information Technology Infrastructure Services. The Director will plan, direct and
control IT infrastructure related to the network, telecommunications, server and database services for the university and monitor the
day-to-day operations of the related IT infrastructure. This role will provide a vision and leadership in the strategic planning,
development, implementation, support and measurement for server hardware, operating systems, infrastructure tools and software, data
networks, voice networks and other related infrastructure-related technology. Director of Information Technology Infrastructure Services
will operate as a first-line supervisor over exempt and non-exempt staff.

Responsibilities:

  • Recommend
    appropriate policies, procedures, and metrics for campus-wide related IT infrastructure; helping ensure IT infrastructure is reliable,
    scalable, and has the appropriate amounts of redundancy
  • Ensure that the data architecture is optimized to integrate data from all
    university sources including those that are cloud based
  • Contact clients and vendors
  • Ensure that special projects are
    completed (i.e. Disaster Recovery Planning, new project implementations, upgrades, maintenance, etc.)
  • Participate in campus-wide
    business continuity and emergency management planning
  • Manage technical operations functions
  • Review related infrastructure
    performance management reports and recommends improvements before service is interrupted
  • Ensure production and backup schedules are
    maintained; implementing necessary 24/7 monitoring to identify potential problems before services are interrupted
  • Create and
    maintain IT staff with the capability to implement and support the related IT infrastructure needs of the university while ensuring cost
    effectiveness and reliability
  • Hire, manage, coach and develop project teams as required to maintain the departmental performance
    and user service levels; participating in and recommending the hiring, transferring, disciplining, suspending, promoting and discharging of
    employees
  • Recruit, supervise and mentor a team of managers, technical engineers, system engineers and documentation resources;
    ensuring a positive work environment and making staff aware of university goals, objectives, and compliance requirements to all applicable
    employment policies
  • Meet with administrative department heads, VPs, Deans and Department Chairs to discuss strategies and
    priorities of potential and ongoing projects
  • Prepare short and long-term IT infrastructure plans while reviewing current business
    strategies and making recommendations for improvement to the Chief Information Officer (CIO)
  • Build metrics scoreboards for related
    infrastructure groups to ensure satisfaction of all constituencies served
  • Issue a one, two, and three year plan each year which
    establishes objectives, defines strategy, identifies operational actions and defines measures that will lead to the coordination of related
    IT infrastructure with university objectives
  • Establish and maintain detailed as-built documentation, asset databases, knowledge
    databases, policies, procedures, goals, milestones change control documentation, production controls per GAAP standards and other required
    documentation
  • Develop short and long-term departmental and project budgets as well as tracking budget performance; actively
    participating in the division-wide budget process; submitting annual operating and IT capital budgets, including hardware, software, and
    personnel resources; issuing monthly report of budget vs. actual for departmental accounts; ensuring the infrastructure departments meet
    operating and capital budget targets
  • Direct and facilitate the acquisition of information technology while ensuring all technology
    is cost justified and consistent with short and long-term business objectives

Required Qualifications:

  • Relevant Bachelor’s Degree
  • Minimum of six (6) years’ experience with related IT infrastructure including experience in
    telecommunications, networking, server hardware, operating systems, infrastructure software, configurations, administrative and academic
    computing
  • Experience managing the planning, installation, testing, implementation and support of leading-edge related IT
    infrastructure
  • Understanding the technical obligations of contracts for hardware and software acquisition and maintenance
  • Understanding of the higher education environment and regulations that govern its operation
  • Experience in managing computer
    operations
  • Strong leadership capabilities coupled with a track record in high-performance learning development
  • Self-starting, strategic thinker with leadership qualities such as: skilled communicating; visionary outlook; willingness to initiate
    change; ability to motivate employees; tech savvy; ability to manage expectations
  • Understands and supports project management
    principles and financial understanding

About University of Akron:
As one of the largest employers in the
region, The University of Akron is creating a community and workforce committed to making a difference in the lives of our students and in
the region. We offer a competitive salary and benefits package to qualified candidates who are passionate about shaping and inspiring the
next generation of thinkers, experts, artists, and leaders.

Salary:
The salary range for this position is
commensurate with experience and qualifications. We offer a competitive compensation and comprehensive benefits package.

Application Deadline:

Open until filled, however, review
of applicants will begin July 12, 2021

For complete position details,
visit

The University of Akron, as an equal education and employment institution, is committed to achieving a diverse and inclusive workforce. All qualified individuals in its education programs or activities, including applicants for admissions or employment, will receive consideration without regard to race, color, religion, sex, age, national or ethnic origin, sexual orientation, gender identity, disability, genetic information, military status or status as a veteran. To further this commitment, the University complies with state and federal laws which prohibit discrimination. Questions or concerns about the administration of this commitment can be directed to the University’s Equal Employment Opportunity and Affirmative Action Office (uakron.edu/hr/eeoaa).

The University also strives to provide an environment free from the negative impacts of gender-based discrimination and harassment as prohibited by Title IX of the Education Amendments Act of 1972. Questions about Title IX can be referred to the University’s Title IX Coordinator, the Assistant Secretary for the U.S. Department of Education or both. For more information on Title IX at the University of Akron, including how to contact the Title IX Coordinator, how to file a complaint under Title IX with the University or the Title IX process at the University of Akron, please visit the University’s Title IX page at uakron.edu/title-ix/at-uakron.

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