Director, Information Technology Services Operations | #education | #technology | #techjobs



Bulletin #200108; 06/24/2021

DIRECTOR, Information Technology Services Operations

California State University, Los Angeles, invites applications for the above Administrator III position.

The University: California State University, Los Angeles (Cal State LA) is one of 23 campuses within the California State University system. The University is the premier comprehensive public university in the heart of Los Angeles. We offer nationally recognized programs and our faculty have a strong commitment to scholarship, research, creative pursuits, and service.

As a federally recognized Hispanic-serving (HSI) and Asian-American, Native American, and Pacific Islander-serving institution (AANAPISI), Cal State LA recognizes the transformative power of education and embraces its duty to identify and serve the needs of all of its students. The University is committed to creating a community in which a diverse population of students, faculty, and staff can thrive. 

The Position: Under the general direction of the Chief Information Officer (CIO), the Information Technology Services (ITS) Operations Director assists the ITS management team with the day-to-day operations of services. The incumbent is responsible for managing and deploying projects that requires integration with Infrastructure, Enterprise Applications, Security and Compliance as well as Client Services departments, along with implementing project requests needing ITS assistance from other departments via ServiceNow. This role assists the ITS management team to foster strong relationships with key stakeholders, drive innovation, and improve the business value of information technology. The incumbent assists the CIO in governance oversight, project and portfolio management, and information technology strategic planning to achieve the goals of the University and ITS. The ITS Operations Director serves as backup for the CIO and other ITS directors as needed.

Required Qualifications and Experience: A bachelor’s degree, preferably in computer science, business administration, mathematics, or a related technical field. Minimum of seven years of progressive responsibility in leading multiple, cross-functional teams or projects and influencing senior-level management and key stakeholders. General experience in evaluating and implementing the latest developments in advanced technologies and information systems, and merging new technologies into existing ones. Demonstrated experience in the strategic planning and administration of information technology systems, and establishing standard processes and managing performance to achieve key metrics. Broad knowledge of current and emerging technologies, technology directions and strategic application to business needs. Strong budget planning, financial management and resource management skills. Demonstrated success exercising leadership and management skills. Exceptional project management, oral communication, writing and grammatical skills. Must possess the ability to: act decisively under stressful situations; comprehend the institution’s needs and requirements through preparation of needs analysis and feasibility studies that reflect desired outcomes; coordinate multiple projects and tasks without the loss of integrity to work, as well as organizing, monitoring and guiding others to ensure desired outcomes are achieved; build consensus among varying groups within an organization; effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment; explain technology solutions in business terms, establish rapport and persuade others; produce documents for end-users with varying levels of technical understanding and experience; and have a demonstrated interest and ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who apply for the position.

Desired Qualifications: Graduate degree is preferred. Project Management Professional (PMP) certification from the Project Management Institute (PMI).

Compensation: Salary is commensurate with experience and qualifications. A comprehensive benefits package is provided.

Appointment: The Administrator III appointment will be made under the guidelines for management and supervisory employees of the California State University. All rights and benefits associated with this appointment are governed by the Management Personnel Plan. 

This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Closing Date: Review of applications will begin on July 8, 2021 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A completed online Cal State LA employment application is required. Resumes will not be accepted in lieu of a completed application.

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in California State University Executive Order 1083 revised July 21, 2017, as a condition of employment.

In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.

Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.

To obtain employment information for the impaired call:

TDD Line (323) 343-3670

24-hour Dial-A-Job Line (323) 343-3678

The University actively encourages qualified minorities, women, and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause undue hardship


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