The Director of Enterprise Applications oversees operations and development of the
university enterprise application systems, and of the Application Services Department which supports campus Enterprise Student and
RESPONSIBILITIES & DUTIES:
The Director of Enterprise Applications oversees
the operations and development of university enterprise application systems, and oversees the staff and operations of the Application
The Director of Enterprise Applications is responsible for the overall tactical and strategic planning,
execution, assessment, and continuous improvement of the Application Services team.
The Director of Enterprise Applications is
responsible for the effective and responsive operation of the Application Services team which provides rapid and accurate response to
technology questions and requests related to their supported users. Technical Team Management which includes the selection, onboarding,
development, coaching and evaluation of the Application Services team to ensure the efficient operation of that technical team. The Director
of Enterprise Applications will provide direction to employees following established campus policies and management guidance, administer
campus policies that directly affect subordinate employees and their assignments, manage and delegate assignments, develop and monitor
operational and budget processes, staff FTE, finance, human resources and space planning.
The Director of Enterprise Applications
has the primary responsibility for the oversight of the Enterprise Student and Administrative information systems, monitors the
effectiveness of the Application Services team and other ITS staff in responding to and closing work order tickets appropriately, observes
trends in time-to-closure and other relevant statistics, and strives for continuous improvement in customer service and responsiveness,
working with other ITS managers and the Associate Vice President for ITS (CIO) as required.
In addition, the Director of
Enterprise Applications plans, conducts, and coordinates the successful delivery and maintenance of software applications with the
Application Services team, manages feasibility studies for interfaces, modifications, enhancements and bug fixes to a suite of campus
enterprise applications, oversees system development cost estimates, budgets, and schedules. Prepares and presents project proposals to
management and user departments as well as serve as top consultant to management. Will work independently developing the most advanced
concepts and strategies, establish programming standards and program documentation requirements and ensures compliance through Design
Reviews and Code Reviews, review current status of system applications; and prioritizes and prepares recommendations for systems
improvements. The Director will set technical direction; plan, provide technical deliverables and manages project schedules and scope for
their projects. Will manage and coordinate release planning and knowledge transfer for sustaining support services. Determines technical
strategy and scope; partners with business system analysts and user experience designers; develops realistic estimates and proposals for IT
The Director of Enterprise Applications will balance the long-term (or *big picture*) and short-term implications of
individual technical decisions; has expert understanding of the broader impact of work efforts across architectural system components,
critical business processes and applications.
The Director of Enterprise Applications assures that Application Services personnel
are effective, responsive, and professional in their interactions with campus staff, faculty, and students, and that security, procurement,
safety, and resource management standards are met.
The Director of Enterprise Applications sets appropriate priorities to assure
that the most time-sensitive University operations receive priority service. The Director is responsible for the responsible use of
resources by Application Services personnel, assuring that they have the tools, training, and procedures in place to do their jobs
effectively and efficiently while avoiding any wasteful or inappropriate expenditures. The Director also provides direct technology support
to the campus as required or directed by the Associate Vice President for ITS (CIO), and performs other duties as assigned.
SUPERVISOR/OTHER WORK RELATIONSHIPS:
Position reports directly to the Associate Vice President for Information
Technology Services and CIO. The Director of Enterprise Applications supervises the staff of the Application Services team including student
workers and consultants.
The Director of Enterprise Applications works closely with all members of the ITS Leadership Team to
assure seamless support and service to University constituents and interacts with peer managers across the organization, will interact
frequently to gain cooperation of others, conduct presentations of technical information concerning specific projects and schedules,
demonstrate the values of excellence, innovation and integrity, and establish and recommend changes to policies which affect the department.
The Director will have strong written communication demonstrated in review of technical specifications and technical proposals, and clear
verbal communication with the ability to present technical content to both technical and non-technical audiences.
The Director of
Enterprise Applications works with external vendors, contractors, and CSU resources as appropriate.
Bachelor’s degree in Business Administration, Public Administration, Computer Science, or related degree,
with three plus years of complex administrative experience or Masters degree and one year complex administrative experience. Broad knowledge
of information technology systems and/or applications, including campus wide systems and multimedia environments, access procedures,
networks, and/or databases. Excellent interpersonal and communication skills. Ability to motivate and lead others. Sensitivity to handling
confidential matters. Ability to analyze problems, gather and evaluate data, and make independent decisions. Ability to establish multiple
priorities and originate and manage departmental projects. Ability to adapt to changing policies, procedures and technology.
background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with
the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of
current CSU employees who apply for the position.
The person holding this position is considered a ‘mandated
reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU
Executive Order 1083 Revised July 21, 2017 as a condition of employment.