Director of Enterprise Applications Services | #education | #technology | #techjobs


Job Type: time type
Full time

Job Number: job requisition

Location: Fayetteville
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Type of

Professional Staff – Project/Program Administration



Job Type:

Work Shift:

Day Shift
(United States of America)

Sponsorship Available:


Institution Name:
University of
Arkansas, Fayetteville
Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation
among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance
Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting
an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.

University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The
growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest
Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the
University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits
package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their
families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to
10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you
should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a
request via the Disability Accommodations | OEOC | University of Arkansas
( : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have

For general application assistance or if you have questions about a job posting, please contact Human Resources at

Data Management

Department’s Website:

Summary of Job Duties:
position will be part of the Enterprise Applications and Data Services (EADS) Department within University Information Technology Services
(UITS) organization. EADS is comprised of three strategic service teams: Enterprise Applications Service, Business Applications Services,
and Data Services. This Director position will lead the Enterprise Applications Services team, which provides solutions to enable and
sustain the university’s strategic plans and initiatives with focus on enterprise applications; provide the primary liaison to align the
enterprise application team’s interests and internal/external stakeholders interests; advise leadership on enterprise application operations
and business need alignment; direct strategic planning initiatives and establish objectives to ensure appropriate use of financial,
administrative, and staffing resources to align with UITS strategic plan; develop operating policies and procedures to comply with
regulations, institutional policies, and system objectives; provide supervisory authority; assist in developing technology roadmaps, budget
requirements, and service level agreements; and provide leadership via managers in a matrixed


Minimum qualifications:

  • Bachelor’s degree in related field
    or equivalent work and education experience.
  • At least 3 years of experience managing technical professionals.
  • Experience in
    Enterprise Resource Planning or Customer Relationship Management systems providing HRMS, Financial, Student Information Services, and/or
    Salesforce services

Preferred Qualifications:

  • At least 3 years continuous leadership experience in a higher education
  • Experience in organizational change management, communication, and training
  • Experience investigating and
    analyzing issues and using creative resourcefulness to assure the programs and initiatives meet the established goals
  • Experience
    establishing metrics programs to drive performance improvement
  • Demonstrated experience working in or implementing an ITIL

Knowledge, Skills, and Abilities

  • Proven leadership ability including working with diverse groups of people
    in gaining consensus and fostering a multi-cultural environment
  • Exceptional interpersonal, communication, and presentation skills
    with a high degree of energy, initiative, and organizational ability
  • Demonstrated ability in planning and providing high-quality
    application development, integration, or infrastructure services; and/or implementing related new technologies
  • Demonstrated ability
    to conceptualize and articulate IT solutions to both executive leadership and others in the campus community


Please note that this position requires work to be performed on-campus in Fayetteville, Arkansas.


$90,000 – $98,000 (Commensurate with education and experience)

Required Documents to

Cover Letter/Letter of Application, List of three Professional References (name, email, business title),

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Shepherd, HR Partner,

All application materials must be uploaded to the
University of Arkansas System Career Site  

Please do not send to listed
recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening

Criminal Background Check, Sex Offender Registry
The University of Arkansas is committed to providing a
safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal
background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor
Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest
pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to
the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with
state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators
that consistently display practices and behaviors to advance a culture and climate that embeds inclusion, diversity, equity, and access. For
more information on diversity and inclusion on campus, please visit: Division of Diversity, Equity, and Inclusion

The University of Arkansas is an equal
opportunity, affirmative action institution. The university welcomes applications without regard to race/color, sex, gender, pregnancy, age,
national origin, disability, religion, marital or parental status, protected veteran or military status, genetic information, sexual
orientation, gender identity or any other characteristic protected under applicable federal or state law. 

Persons must have proof
of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure
under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Physical Activity:


Occasional Physical Activity:



The University of Arkansas is an equal opportunity, affirmative action institution. All applicants are subject to public disclosure under the Arkansas Freedom of Information Act and persons hired must have proof of legal authority to work in the United States.


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