Director of Information Technology Services | #education | #technology | #techjobs


Req: C2021-038

Location: ECC Campus

Division Information Technology

Position Type: Classified Administrator

Posting Close Date: 08/09/2021


Directs and supervises a staff of IT professionals and assists the Chief Technology Officer (CTO)
in the management of IT functions and systems operations as well as the delivery of IT services to campus end-users and customers. In
support of the CTO, provides leadership and guidance in critical areas of technology administration, including budgeting, resource
development and allocation, policy formation, technology evaluation, and service development, delivery, and deployment. Assists the CTO in
managing business operations to improve cost effectiveness, service quality, and IT operational effectiveness. Acts on behalf of the CTO as
assigned by the CTO or in the absence of the CTO as the principal IT officer on executive decisions and executive level committees.


  • Works in close collaboration with the CTO in providing leadership, direction, and
    guidance to staff and managing operational activities to achieve the department’s long and short-range goals and business objectives.
    Provides primary oversight in the coordination of the daily technology support operations for the District.
  • Directs the provision
    of IT support and services, managing the IT department’s work teams and units including: Network Services, Applications Development
    Services, Technical Services (Help Desk included) and Information Security.
  • Directs supervisors and IT staff working on projects to
    assess and improve campus IT operations and resolves client issues. Leads teams in the design and implementation of customer support and
    technical support models that address and meet the technical needs of the college. Makes recommendations for technical improvements to
    business processes.
  • Assists the CTO in formulating and implementing policies, procedures, and standards. Implements and manages
    customer support and technical services support models that address and bring resolution to the technical needs of the District.
  • Works with Procurement Services, Facilities Planning, Operations, and Construction, and other offices to develop bid documents for
    assigned College technology projects; evaluates technology, broadcast systems and other equipment; coordinates with College personnel to
    determine replacement needs of existing equipment.
  • Analyzes, develops, and recommends plans and solutions to operational,
    management, business process, or college wide telecommunications and Data Center operations services including hardware and software
    activities and associated problems.
  • Recruits, interviews, and selects qualified staff. Defines roles and responsibilities of
    employees and work teams. Administers personnel actions and enforces personnel policies and procedures. Participates in resolving
    employee/labor relations issues. Ensures employees understand their job duties and how performance will be measured. Evaluates employee
    performance and provides feedback.
  • Identifies and facilitates training and professional development opportunities for staff to
    support skill development.
  • Assists with the development and maintenance of a services catalog describing the offerings of ITS
    services and participates in the development of service level agreements for the delivery of those services.
  • Identifies
    opportunities to develop systems that will enhance operational efficiencies; evaluates and recommends new tools and methodologies that will
    expedite or enhance the operational/development process.
  • Assists in preparing, monitoring, and administering an annual budget for
    the department, including staffing, equipment and supplies.
  • Oversees the inventory and reconciliation of all newly procured
    technology materials and ensures accurate product tracking and delivery to appropriate requesting departments. Maintains detailed and
    up-to-date records of all campus technology purchases.
  • Works collaboratively to coordinate system availability, performance
    management, and capacity planning issues; assures timely, accurate and prompt turnaround of work orders/requests.
  • Monitors workload
    statistics in support of achieving service level agreement goals; and reviews plans for new construction, remodeling or requests for
    telecommunications and data communications services requirements.
  • Performs other related duties as assigned.


Education and Experience:

  • Master’s degree from an accredited
    college or university.
  • At least 7 years of recent professional-level experience in delivering technology solutions for IT
    infrastructure and systems operations including information systems design, information systems development, network administration, and IT
    security in a large enterprise environment.
  • At least 5 years of demonstrated experience in a supervisory capacity involving project
    management, planning, preparing project cost estimates, budget oversight and development, leading and managing IT professional staff in a
    unionized environment.


Knowledge/Areas of Expertise:

  • Experience working in a higher-education or closely related setting.
  • Capital construction concepts as how they relate to
    technology implementations.
  • Principles of complex Cisco/Aruba networking systems and operations including Voice over IP (VoIP) and
  • Principles of computer/audio/visual systems design and maintenance, data, database, data structure, application delivery,
    imaging systems, software development, network design, and server systems design and maintenance.
  • Principles, practices, procedures
    and operating techniques for Student Information Systems (SIS), Enterprise Resource Systems (ERP) and Learning Management Systems
  • District and College policies, procedures, organization, operations, objectives and Community College mission, functions,
    and participatory governance.
  • Documentation standards and procedures, including public contract administration.
  • Electronic
    industry building standards and regulations for voice, video and data installations, as well as operation principles of voice, video and
    data systems.
  • Applicable security mandates, rules, and regulations. State, local and federal laws, regulations, codes and
    requirements, and District policies affecting the installation, use and maintenance of information technology and related media.


  • Well-developed leadership skills.
  • Demonstrated organizational and
    project-management skills.
  • Ability to analyze problems, complex situations or complex system problems accurately, identify
    alternative solutions, project consequences of proposed actions, adopt an effective course of action and implement recommendations.
  • Train, supervise, motivate, and evaluate the performance of assigned personnel.
  • Apply and explain applicable District policies
    and federal, State, and local laws, codes and regulations.
  • Develop, implement, direct and evaluate information technology services,
    activities and programs.
  • Develop and manage assigned budgets.
  • Encourage professional excellence among the staff and
    promote an organizational culture of customer service, innovation, and quality services.
  • Evaluate emerging technologies and assist
    in making recommendations relating to their use within the College that aid in the achievement of the College’s goals and objectives.
  • Participate in the design, procurement and installation of approved technology projects.
  • Plan, organize and direct the work of
    consultants and contractors; including working with construction contractors, construction superintendents, construction managers, project
    owners, and understand construction schematics, diagrams, and drawings, and monitor for assurance of conformance to contract
  • Relate and communicate clearly, concisely and effectively, both orally and in writing, with diverse constituencies
    including those of varied academic, cultural and socio-economic background using tact, diplomacy and courtesy within and outside of the
  • Represent the College as assigned at meetings with others, regarding technology and provide information and direction to
    others with varying levels of information technology knowledge.

Licenses or Other Requirements:

California driver’s license


May be required to drive to offsite locations.

Extensive computer work.

Use of hands, wrists and fingers to operate various office machines.

Interact with a variety of

Move from one work area to another.


Full-time, twelve-month
classified administrative position subject to a probationary period. Working hours are Monday through Friday 8:00 a.m. until 5:00 p.m.
Excellent fringe benefits including eight 32-hour work weeks during the summer.

Offer and acceptance of employment is subject to
verification of all information provided on the employment application, credential(s), and transcripts. Candidates selected for employment
must agree to be fingerprinted, submit Certificate of Completion of the Tuberculosis Risk Assessment and/or Examination, provide proof of
eligibility for employment in the United States, and present a valid Social Security card upon hire.

SALARY: (Step 1) $136,729


An applicant must submit the following by the closing date:

Online application:

2) Cover letter describing how applicant meets the

3) Resume including educational background, professional experience, and related personal development and

4) Pertinent transcripts as stated in the required qualifications. (Unofficial computer-generated academic
records/transcripts must include the name of the institution and degrees awarded to be acceptble.) Multiple page transcripts must be l
loaded as ONE pdf document.

Foreign Transcripts: Transcripts issued outside the United States of America require a course-by-course
analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an
accredited institution within the USA. For information on transcript evaluation services, please visit:

Applicants with disabilities requiring special accommodations must contact Human Resources at least five (5) working days prior to the
final filing date:

Please Note: Documents submitted or
uploaded for a previous position cannot be reused for other positions. You must submit the required documents for each position you apply
for by the closing date. Failure to do so will result in an incomplete application. Applications with an incomplete status will not receive
consideration. You may check the status of your application on-line.

If you need assistance you may call 310-660-3593 Ext. 3807
between the hours of 8:00 a.m. and 4:00 p.m. Monday through Friday.

Due to the large volume of calls received on closing dates, we
highly recommend that you do not wait until the last day to apply so that we may assist you with questions or technical matters that may
arise. Give yourself sufficient time to complete the profile, which may take 45 minutes or more. Positions close promptly at 3:00 p.m. PST
(pacific standard time).

CLOSING DATE: MONDAY, AUGUST 9, 2021 at 3:00 p.m.

The campus will be on summer schedule and will be
closed on Fridays starting June 25, 2021 through August 13, 2021.

* Previous employment performed in a different public retirement
system may allow eligibility to continue in the same retirement system.

Interview Expenses

Only individuals identified for
FINAL interviews are eligible to have their expenses paid. Reimbursement will be limited to economy airfare (to and from point of origin)
and for meals and lodging. The maximum allocated for meals, lodging and transportation is $600. Candidate must complete a Travel Request and
Reimbursement Form and submit it together with all supporting documentation to the Human Resources Department.

Compensation and
Benefit Highlights

Health, Life, Dental and Vision Insurance

The College provides a diversified insured benefit program for
all full-time employees including medical, dental, vision and life insurance. Dependent medical, dental and vision insurance is available
toward which both the College and the employee contribute.

Sick Leave and Disability

Paid sick leave is granted equal to one
day for each month of service. Sick leave may be accumulated indefinitely. Rather than State Disability Insurance, limited sick leave
benefits are available for days beyond the earned sick leave days and are paid at fifty percent.


employees contribute a percentage of their regular salary to either the State Teachers Retirement System (STRS) or to the Public Employees
Retirement System (PERS) and Social Security.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus
Crime Statistics Act, El Camino College has published Annual Security Reports and all required statistical data, which can be found on the
Police Department webpage at These publications include Clery crime statistics for the
previous three years relevant to El Camino College classes and activities, in addition to institutional policies concerning campus safety
and security. The information is also available in printed form in the lobby of the Police Department and in select locations on campus.
Upon request, the Campus Police Department can provide or mail out copies of this publication. Contact them at 310-660-3100.

Camino College is an Equal Opportunity Employer

The El Camino Community College District is committed to providing an educational and
employment environment in which no person is subjected to discrimination on the basis of actual or perceived race, color, ancestry, national
origin, religion, creed, age (over 40), disability (mental or physical), sex, gender (including pregnancy and childbirth), sexual
orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or
retaliation; or on any other basis as required by state and federal law.


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