Director of IT Services, Daytona Beach Campus | #education | #technology | #techjobs


Job Description

Embry-Riddle Aeronautical University’s Daytona Beach Campus is looking for a Director of IT Services. Reporting to the Executive Director of IT Services, the Director provides leadership, planning, and management of IT Services for the Daytona Beach Campus. 

This includes, but is not limited to desktop support, audio visual support, events, and IT Services projects. Ensures an effortless customer service experience driving quality, efficiency, and a high level of customer service with all interactions. Monitor workloads through the use of metrics, KPIs, and observation to ensure timely and accurate completion of work orders and projects.  Identify trends, anticipate problems, perform root cause analysis, and work across IT to implement preventative measures to ensure a best-in-class level of support and service. Responsible for ensuring that University IT standards and guidelines are implemented and communicated at the campus level.

Partners with the Daytona Beach Campus leadership and University Administration to develop and execute technology strategic and tactical initiatives.  Ensures the Information Technology strategy is aligned with the Daytona Beach Campus strategy, including administrative, academic, and research goals. Serves as the primary point of contact, engaging with the Daytona Beach Campus constituents to identify technology solutions that meet the needs of the campus. Provide project management and oversight of IT Services projects for Daytona Beach.  Maintain open and collaborative communications between IT and the Daytona Beach Campus.

Working for Embry-Riddle Information Technology provides access to on-site amenities and a flexible summer work schedule.  Employees have access to a robust benefit package – from quality health care and retirement options to generous education benefits.

Qualifications

  • Bachelor’s Degree in computer science, information technology, or another related field. Leads with transparency and integrity.

  • Extensive experience managing operational customer service teams.

  • Strong knowledge of ITIL best practices for service and incident management.

  • Excellent customer service skills.

  • Excellent writing and communication skills.  Ability to communicate effectively and professionally with various levels of customers.

  • Must maintain a positive, professional image. 

  • Good organizational skills.

  • Ability to plan, manage and implement tasks in a complex university environment.

  • Ability to learn new things and keep up with the pace of change in technology.

  • Solid understanding of the business needs of the campus and the needs of the students.

  • Ability to look for and develop long-term solutions and be proactive in addressing the needs of the campus.

  • General knowledge of information technology trends and practices including networking and desktop computing standards.

  • Ability to collect the appropriate information from the user to expedite the resolution the problem. Demonstrate good judgment in investigating and escalating problems.

  • Ability to apply project management processes to IT projects (e.g., proposals, charters, work plans, etc.) and make adjustments based on individual project complexity and scope.

  • Solid understanding of project management methodologies such as Agile, Scrum, and Waterfall.  

  • Demonstrate ability to tactfully handle difficult situations and ability to maintain composure under pressure.

  • Consistently show ability to recognize and deal with priorities.  Recognize and perform duties which need to be performed.

  • Ability to coach and develop team members.

  • Ability to manage vendor relationships and grow business partnerships to enhance IT services.

  • Seek guidance and direction as necessary for performance of duties.

  • Maintain cooperative working relationships with University and other Campus Information Technology staff members.

  • Ability to support IT Core Values by focusing on improvements, believing in our team and partners throughout the university, learning from mistakes, being accountable for actions and showing determination, focus and tenacity.


Embry-Riddle Aeronautical University is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, sex, age, or disability.

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2 thoughts on “Director of IT Services, Daytona Beach Campus | #education | #technology | #techjobs

  1. Avatar
    Dominica Enyart

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