Director of IT Services Project Management Office | #education | #technology | #techjobs


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Type of Position:
Professional Staff – Project/Program

Workstudy Position:


Job Type:


Day Shift (United States of America)

Sponsorship Available:


Institution Name:

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified
by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of
Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational
opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new
ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best
places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s
strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy
work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers
for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university
contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary
documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the
hiring process, please submit a request via the OEOC website: Request an Accommodation. Appli­cants are required to submit a
request for each position of which they have applied.

For general application assistance or if you have questions about a job
posting, please contact Human Resources at 479.575.5351.

UITS | Execution and

Department’s Website:

Summary of Job Duties:
The Director of IT Services Project
Management Office (PMO) serves as the chief project officer for the flagship campus of the University of Arkansas and provides both
strategic leadership and operational oversight for the institution’s IT project portfolio.

As a key member of IT Services extended
leadership team, the Director is instrumental in ensuring all project delivery in close alignment with institutional goals and strategies;
advises on and facilitates portfolio planning and strategic decision-making regarding project prioritization, funding, budgets, staffing,
and timelines; leverages best practices to ensure high-quality outcomes and drive continuous improvement efforts.

This position is
responsible for leading a team of highly creative and customer-centered project managers and business analysts. The Director is responsible
for driving efforts to agreed-upon deadlines, helping raise and mitigate projects’ risks, motivating staff and project teams to complete
work efficiently and accurately, and ensuring that all projects are delivered according to agreed-upon outcomes and institution policies and

The Director also serves as a critical liaison with key stakeholders, technical teams, and third-party vendors to ensure
all technology-enabled change efforts deliver the expected value.

Core duties for this position include providing a clear vision and
sense of mission for the organization and responsible for ongoing and long-term viability, maturity, and success of the PMO; managing
assignment of PMO staff based on skills, capacity and schedule requirements; serving as the central point of contact and primary interface
for project escalations for project managers and campus stakeholders; facilitating IT Services capacity and resource allocation activities;
supporting and continuing to evolve the project intake process to define and scope new project requests; working collaboratively with campus
partners and project teams to help define, scope, plan, and solution projects effectively; driving continual innovation of PMO processes,
methods and toolsets; serving as an advocate for faculty, staff, and students by promoting transparency, customer engagement, and superior
service delivery throughout the entire project life cycle; providing guidance, direction, support, and ongoing development to internal
project team members; leading efforts to develop and implement organizational reporting and portfolio/project level KPIs and metrics;
establishing and manage campus relationships and expectations of project


Minimum Qualifications:

  • Bachelor’s degree in computer
    science, information technology, business, or related field from an accredited institution of higher education

  • At least five
    years of relevant experience

Applicable equivalencies may be considered on the qualifications listed above.

  • Demonstrated knowledge of portfolio/project management tools, i.e., Wrike, Asana, Jira, Team Dynamix

  • Demonstrated
    ability to lead and develop and high-performing teams

Preferred Qualifications:

  • Graduate degree in
    computer science, information technology, business, or other related field from an accredited institution of higher education

  • Previous direct people management/supervisory experience

  • Higher education experience

  • At least
    eight years or more relevant experience

  • Experience with a variety of portfolio/project and product management frameworks and

  • Project Management Institute Professional certification(s) or certification in process

  • Implementation
    experience with one or more enterprise technology platforms (Workday, Salesforce, Banner, etc.)

  • Lean/Six Sigma knowledge
    and/or experience 

  • Experience with organizational and ITIL change management tools, practices, and

  • Experience leading or supporting deployment of large cybersecurity and/or institutional research

  • Experience with quality assurance and risk management practices

Knowledge, Skills, &

  • Knowledge of quality assurance and risk management practices

  • Strong leadership

  • Analytical, time management, and organizational skills

  • Servant and inclusive leadership mindset skills
    and ability

  • Excellent verbal and written communication skills with the ability to communicate proactively with a variety of
    team members and stakeholders

  • Ability to work independently and lead change with influence and informal

  • Value focused and customer-centric mindset knowledge and ability

  • Intellectual curiosity with the
    ability to iterate to learn and orient quickly

  • Mental dexterity and creative problem-solving ability and decision

  • Adaptability, flexibility, and ability to deal with constant change 


$82,000 – $87,000 (commensurate with education and experience)

Required Documents to Apply:

Letter/Letter of Application, List of three Professional References (name, email, business title), Resume


Proof of Veteran Status

Recruitment Contact Information:

Kim Miller, EA to CIO,

All application materials must be uploaded to the University of Arkansas System Career

Please do not send to listed
recruitment contact.

Additional Information:

Pre-employment Screening

Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe
campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal
background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor
Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest
pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to
the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with
state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators
that consistently display practices and behaviors to advance a culture and climate that embeds inclusion, diversity, equity, and access. For
more information on diversity and inclusion on campus, please visit: Division of Diversity, Equity, and Inclusion

The University of Arkansas is an equal
opportunity, affirmative action institution. The university welcomes applications without regard to race/color, sex, gender, pregnancy, age,
national origin, disability, religion, marital or parental status, protected veteran or military status, genetic information, sexual
orientation, gender identity or any other characteristic protected under applicable federal or state law. 

Persons must have proof
of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure
under the Arkansas Freedom of Information Act.

Constant Physical Activity:
Hearing, Manipulate items with
fingers, including keyboarding, Talking

Frequent Physical Activity:

Physical Activity:


Benefits Eligible:


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