Director of Technology Solutions – Library | #education | #technology | #techjobs


Director of Technology Solutions

Department: University Libraries, Digital

Exempt, MR15


The Director of Technology
Solutions provides leadership, direction, and management for developers and systems administrators in the Libraries’ Digital Initiatives
department. This position is responsible for the selection, design, and implementation of comprehensive technology solutions for the
Libraries. Reporting to the Head, Digital Initiatives, this position sets strategic direction for software development, web design, and the
administration of critical information systems supported by the Libraries. The position collaborates with stakeholders in the Libraries and
across the university to determine immediate and long-term needs of library information systems.

As director, this position is
responsible for managing projects for the Libraries ensuring products are developed on time and within budget. To do this, this position
works closely with the Lead Technology Developer to define tasks and monitor the work of other staff members in the department. They also
work closely with contracted vendors to ensure work and progress stay on track.


Team Leadership and Project Management

  • Directs the work of developers and systems administrators in
    Digital Initiatives to design and implement comprehensive technology solutions for the University Libraries.
  • Provides leadership to
    developers, systems administrators, communications coordinators, and librarians engaged in complex projects.
  • Guides project
    timelines and manages full development cycles for technology solutions developed or delivered by the Libraries.
  • Leads development
    sprints, tracks on-going deadlines, and provides feedback and support to developers, collaborators, and other project stakeholders.
  • Identifies risks, anticipates problems, and develops preventative solutions to ensure projects stay on track and are finished on time
    and within budget.
  • Collaborates with the Lead Technology Developer to mentor other developers in the Libraries by answering
    questions, boosting confidence, and reviewing code and development procedures.
  • Communicates expectations and provides productive
    feedback to the staff this position supervises.
  • Sets performance and training goals for developers and systems administrators in
    Digital Initiatives.
  • Streamlines development workflows and technology stacks by designing automated processes and implementing
    continuous integration solutions (with Lead Technology Developer).

Systems Analysis, Development, and Programming

  • Works independently to develop, implement, and maintain complex information systems.
  • Follows usability best
    practices, performs user testing, and monitors analytics data in order to improve the user experience of library patrons.
  • Ensures
    efficacy of solutions under development by establishing and maintaining the development team’s testing practices in an Agile workflow.
  • Customizes, enhances, and extends library information systems and software.
  • Evaluates and selects purpose-built, open source
    and commercial solutions.
  • Designs, prototypes, tests, and develops new services as necessary.
  • Collaborates with developers
    across campus and at other institutions on the development and extension of open source technology.
  • Identifies opportunities and
    implement new systems and services in line with the direction of the Libraries.

Strategy and Collaboration

  • Collaborates with library leadership to design and develop long-term strategies to provide technology Solutions for
    the Libraries and support the greater campus community.
  • Collaborates with external stakeholders to develop
    solution-oriented project plans, articulate service requirements, and translate these requirements into technical specifications.
  • Advises and collaborates on the development of departmental goals, strategic planning, and departmental request budgets.
  • Solicits feedback from faculty, staff, students, and other end-users in order to evaluate and improve systems and services.
  • Manages relationships with the groups served by Digital Initiatives.
  • Translates the strategic plan of the Libraries into
    operational plans for Digital Initiatives.



  • Bachelor’s Degree.
  • 9+ years professional experience in web development or related fields with progressively responsible
  • Supervisory experience.
  • Ability to effectively communicate (both orally and in writing).
  • Ability to
    mentor and coach developers and other technical staff.
  • Ability to listen, empathize, understand, and communicate effectively with
  • Ability to manage the execution of concurrent large-scale development projects and timelines as a team and project
  • Ability to design and develop comprehensive integrated technology strategies.
  • Ability to lead team development
    sprints, providing on-demand feedback and guidance
  • Ability to identify potential pitfalls and develop solutions to ensure project
    deadlines and overall timelines are met
  • Ability to explain complex concepts clearly to technical and non-technical groups
  • Ability to lead implementation of high-impact and complex systems.
  • Ability to manage developers and system
    administrators while providing support and feedback.
  • Ability to stay calm and demonstrate sound judgment under pressure.
  • Knowledge of systems development life cycle.
  • Knowledge of agile project management methodologies and tools.
  • Knowledge
    of continuous integration, continuous delivery, and continuous deployment.
  • Knowledge of usability best practices.
  • Knowledge of development trends employing modern and emerging technologies.
  • Skills in full-stack development using modern and
    emerging technologies.
  • Skills utilizing design patterns and object oriented programming.
  • Skills with user experience
    methodology, user interface design methods, and user testing.
  • Skills with at least two programming languages such as JavaScript,
    Ruby, PHP, or Python.
  • Skills using Git as a distributed version control system with GitHub, GitLab, etc.
  • Skills developing
    data integrations using RESTful APIs.


  • 12+ years professional experience in web
    development or related field, with demonstrable progressively responsible experience.
  • Experience in a Library technology, higher
    ed, and/or open source development environment is preferred.
  • Project management / agile methodologies experience.
  • Ability
    to integrate library methodology into development practices.
  • Knowledge of library technology trends and platforms.
  • Knowledge of automated documentation generation.
  • Knowledge of current accessibility standards including WCAG AA 2.0 and
  • Skills engineering responsive web applications using Sass as a CSS compiler.
  • Skills developing technology solutions
    using open-source content management systems with an acuity to master additional platforms.
  • Skills supervising a development
  • Skills developing web applications in JS frameworks such as ReactJS, Angular, or Vue.
  • Skills harnessing automated

The UT Libraries champions diversity in collections and staffing. The University of Tennessee is committed to
creating a welcoming environment. More information about how we put our principles of civility and community into action is available at


A background check is required prior to hiring. In order to be considered for candidacy, you must submit
a cover letter addressing the above qualifications and a current resume.

For assistance or questions about using the UT
online application system, contact University of Tennessee Human Resources:

105 Student Services Building, Knoxville, TN

Office Hours are 8:00 a.m. to 5:00 p.m.

(865) 974-8847


Primary Location



Campus/Institute Knoxville

The University of Tennessee does not discriminate on the basis of race, sex, color, religion, national origin, age, disability or veteran status in provision of educational programs and services or employment opportunities and benefits. This policy extends to both employment by and admission to the University. The University does not discriminate on the basis of race, sex or disability in its education programs and activities pursuant to the requirements of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act (ADA)of 1990. Inquiries and charges of violation concerning Title VI, Title IX, Section 504, ADA or the Age Discrimination in Employment Act (ADEA) or any of the other above referenced policies should be directed to the Office of Equity and Diversity (OED), 1840 Melrose Avenue, Knoxville, TN 37996-3560, telephone (865) 974-2498 (V/TTY available) or 974-2440. Requests for accommodation of a disability should be directed to the ADA Coordinator at the UTK Office of Human Resources, 600 Henley Street, Knoxville, TN37996-4125.

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