Enterprise Change Manager – HigherEdJobs | #education | #technology | #techjobs


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  • Apply a structured change management methodology and lead change
    management activities as defined within the Prosci ADKAR change management framework.

  • Proactively assess the change impacts
    of all projects or transformation initiatives on the roles, teams, organizations, and business processes of the Academic
    Organization. 

  • Work with executives, project owners, and department heads to ensure that change risk is identified and
    mitigated before any negative impacts are experienced in business operations.

  • Present monthly on project level change impact
    assessments and actions plans to executive teams. 

  • Complete change management assessments and present action plans to
    executive sponsors and senior management stakeholders.

  • Create change management strategy and action plans in coordination
    with the project manager and the executive sponsor aligned with each project or initiative. 

  • Identify, analyze, prepare, and
    implement risk mitigation tactics and plans. 

  • Identify and manage anticipated change resistance within and across
    organizations.

  • Consult and coach project teams using the tools, processes, and outputs of the ADKAR
    methodology.

  • Apply a structured change management methodology and lead change management activities as defined within the
    Prosci ADKAR change management framework.

  • Assess the change impacts of assigned projects or transformation
    initiatives.

  • Complete change management assessments and present action plans to executive sponsors and senior management
    stakeholders.

  • Create change management strategy and action plans in coordination with the project manager and the executive
    sponsor aligned with each project or initiative. 

  • Identify, analyze, prepare, and implement risk mitigation tactics and
    plans. 

  • Identify and manage anticipated change resistance within and across organizations.

  • Consult and coach
    project teams using the tools, processes, and outputs of the ADKAR methodology.

  • Create actionable deliverables for the five
    change management levers: (1) communications plan, (2) sponsor roadmap, (3) coaching plan, (4) training plan, (5) resistance management
    plan.

  • Directly support communication efforts.  Depending on the project, this may include creation of communication content
    and management of deliverables, as well as the overall ownership of the communication plan. 

  • Support and coordinate training
    efforts as needed.

  • Support and engage senior leaders as required to ensure the success of the
    project(s).

  • Coach managers and supervisors in the execution of their ADKAR change management roles.

  • Support
    organizational design and definition of new roles and new responsibilities with respect to the future state created by the change
    initiative.  

  • Coordinate efforts with other specialists or stakeholders, both internal and external to the university, to
    ensure successful change outcomes.

  • Integrate change management activities into project plans in coordination with project
    managers.

  • Evaluate and ensure user readiness prior to and during change implementation.

  • Manage stakeholders
    and stakeholder expectations in coordination with executive sponsors.

  • Proactively track and report issues (risk & risk
    mitigation) during the project.

  • Define and measure success metrics for the project; and monitor and report change
    progress.

  • Support change management at the organizational level, as defined in the WGU Enterprise Change Management
    Plan.

  • Manage the project portfolio and change management load (change saturation risk) in partnership with management during
    the annual operations planning and strategic planning cycles.

  • Performs other related duties as assigned.

  • Previous experience developing and leading change management strategies
    supporting large-scale enterprise transformation initiatives.

  • Must be a Certified Prosci ADKAR Change Manager & Prosci
    Train-the-Trainer Certification.

  • Demonstrated leadership, collaboration, project management, project management,
    problem-solving, and influencing skills.

  • Must be a clear and articulate communicator and have professional poise and presence
    with diverse set of audiences, with the ability to partner across all levels of an organization.

  • Applied expert understanding
    of change management methodologies and the change process.

  • Works well in a team environment.

  •  Ability to
    influence change and motivate others.

  • Strong oral and written communications abilities.

  • Solid technical and
    problem-solving skills.

  • Ability to plan and meet schedules.

  • Ability to record and publish meeting minutes,
    rolling action items, and status reports.

  • Ability to use all related computer equipment and
    applications.

  • Understanding of statistics and statistical analysis techniques related to continuous
    improvement.

  • Excellent communication, interpersonal, leadership, coaching, and conflict resolution
    skills.

  • Problem solving skills: Investigates appropriate resources and involves partners when appropriate. Future oriented.
    Assesses what will help or hinder achieving goals. Focuses on what is important.

  • Interpersonal skills: Deals with others in a
    considerate, respectful, and unbiased manner. Approaches conflict proactively. Solicits and shares feedback openly. Listens with empathy and
    maintains composure.

  • Accuracy: Draws on facts collected from a broad knowledge of WGU’s goals and
    processes.

  • Adaptability: Corrects behaviors and communication style to meet the needs of a wide range of situations. Tackle’s
    obstacles appropriately. Comfortable with ambiguity.

  • Reliability: Accountable to others; does what it takes to get the job
    done. Actions are consistent with words. Follows through on commitments. Exhibits exceptional integrity.

  • Attitude: Displays
    commitment to the organization and to personal growth. Is self-motivated and able to motivate and inspire others. Asserts self appropriately
    to champion ideas. Tells the truth in a direct and constructive manner.

  • Initiative: Self-directs with a strong tendency for
    action. Leads the way to improve performance or processes. Displays keen interest in students and organization. 

  • Working with
    others: Serves student or employees in a considerate, respectful and unbiased manner, approaches conflict proactively, solicits and shares
    feedback openly, listens with empathy and maintains composure.

  • A Masters or Bachelor Degree in
    Engineering, Quality, Computer Science/Software/Information Management, Business Management, Communications, or Higher-Education Leadership.
    Education must be from an accredited institution. Education is verified.

  • Minimum 10 plus years of professional experience in
    a role that required extensive Change Management skills.

  • Prosci ADKAR Change Manager Certification.

  • Prosci
    Train the Trainer Certification.

  • Applied expert understanding of change management methodologies and the change
    process.

  • Strong understanding of Lean Six Sigma problem solving tools and techniques.

  • Strong understanding and
    skills in Change Management or the ability to be certified to Prosci ADKAR.

  • Professional experience in strategic planning,
    risk management and/or change management.

  • Proficiency in project management software tools related to waterfall and or agile
    methodologies.

  • As an equal opportunity employer, WGU recognizes
    that our strength lies in our people. We are committed to diversity.



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