you’re passionate about building a better future for individuals, communities, and our country-and you’re committed to working hard to play
your part in building that future-consider WGU as the next step in your career.
Driven by a mission to expand access to higher
education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of
student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from
academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students
graduate, creating a better tomorrow for themselves and their families.
Apply a structured change management methodology and lead change
management activities as defined within the Prosci ADKAR change management framework.
Proactively assess the change impacts
of all projects or transformation initiatives on the roles, teams, organizations, and business processes of the Academic
Work with executives, project owners, and department heads to ensure that change risk is identified and
mitigated before any negative impacts are experienced in business operations.
Present monthly on project level change impact
assessments and actions plans to executive teams.
Complete change management assessments and present action plans to
executive sponsors and senior management stakeholders.
Create change management strategy and action plans in coordination
with the project manager and the executive sponsor aligned with each project or initiative.
Identify, analyze, prepare, and
implement risk mitigation tactics and plans.
Identify and manage anticipated change resistance within and across
Consult and coach project teams using the tools, processes, and outputs of the ADKAR
Apply a structured change management methodology and lead change management activities as defined within the
Prosci ADKAR change management framework.
Assess the change impacts of assigned projects or transformation
Complete change management assessments and present action plans to executive sponsors and senior management
Create change management strategy and action plans in coordination with the project manager and the executive
sponsor aligned with each project or initiative.
Identify, analyze, prepare, and implement risk mitigation tactics and
Identify and manage anticipated change resistance within and across organizations.
Consult and coach
project teams using the tools, processes, and outputs of the ADKAR methodology.
Create actionable deliverables for the five
change management levers: (1) communications plan, (2) sponsor roadmap, (3) coaching plan, (4) training plan, (5) resistance management
Directly support communication efforts. Depending on the project, this may include creation of communication content
and management of deliverables, as well as the overall ownership of the communication plan.
Support and coordinate training
efforts as needed.
Support and engage senior leaders as required to ensure the success of the
Coach managers and supervisors in the execution of their ADKAR change management roles.
organizational design and definition of new roles and new responsibilities with respect to the future state created by the change
Coordinate efforts with other specialists or stakeholders, both internal and external to the university, to
ensure successful change outcomes.
Integrate change management activities into project plans in coordination with project
Evaluate and ensure user readiness prior to and during change implementation.
and stakeholder expectations in coordination with executive sponsors.
Proactively track and report issues (risk & risk
mitigation) during the project.
Define and measure success metrics for the project; and monitor and report change
Support change management at the organizational level, as defined in the WGU Enterprise Change Management
Manage the project portfolio and change management load (change saturation risk) in partnership with management during
the annual operations planning and strategic planning cycles.
Performs other related duties as assigned.
Previous experience developing and leading change management strategies
supporting large-scale enterprise transformation initiatives.
Must be a Certified Prosci ADKAR Change Manager & Prosci
Demonstrated leadership, collaboration, project management, project management,
problem-solving, and influencing skills.
Must be a clear and articulate communicator and have professional poise and presence
with diverse set of audiences, with the ability to partner across all levels of an organization.
Applied expert understanding
of change management methodologies and the change process.
Works well in a team environment.
influence change and motivate others.
Strong oral and written communications abilities.
Solid technical and
Ability to plan and meet schedules.
Ability to record and publish meeting minutes,
rolling action items, and status reports.
Ability to use all related computer equipment and
Understanding of statistics and statistical analysis techniques related to continuous
Excellent communication, interpersonal, leadership, coaching, and conflict resolution
Problem solving skills: Investigates appropriate resources and involves partners when appropriate. Future oriented.
Assesses what will help or hinder achieving goals. Focuses on what is important.
Interpersonal skills: Deals with others in a
considerate, respectful, and unbiased manner. Approaches conflict proactively. Solicits and shares feedback openly. Listens with empathy and
Accuracy: Draws on facts collected from a broad knowledge of WGU’s goals and
Adaptability: Corrects behaviors and communication style to meet the needs of a wide range of situations. Tackle’s
obstacles appropriately. Comfortable with ambiguity.
Reliability: Accountable to others; does what it takes to get the job
done. Actions are consistent with words. Follows through on commitments. Exhibits exceptional integrity.
commitment to the organization and to personal growth. Is self-motivated and able to motivate and inspire others. Asserts self appropriately
to champion ideas. Tells the truth in a direct and constructive manner.
Initiative: Self-directs with a strong tendency for
action. Leads the way to improve performance or processes. Displays keen interest in students and organization.
others: Serves student or employees in a considerate, respectful and unbiased manner, approaches conflict proactively, solicits and shares
feedback openly, listens with empathy and maintains composure.
A Masters or Bachelor Degree in
Engineering, Quality, Computer Science/Software/Information Management, Business Management, Communications, or Higher-Education Leadership.
Education must be from an accredited institution. Education is verified.
Minimum 10 plus years of professional experience in
a role that required extensive Change Management skills.
Prosci ADKAR Change Manager Certification.
Train the Trainer Certification.
Applied expert understanding of change management methodologies and the change
Strong understanding of Lean Six Sigma problem solving tools and techniques.
Strong understanding and
skills in Change Management or the ability to be certified to Prosci ADKAR.
Professional experience in strategic planning,
risk management and/or change management.
Proficiency in project management software tools related to waterfall and or agile
As an equal opportunity employer, WGU recognizes
that our strength lies in our people. We are committed to diversity.