JOB OPENING ID: 200589
ORGANIZATIONAL GROUP: Exec Vp Med Affairs
DEPARTMENT: MM HITS CRC Clin&RevCycle Adm
The Clinical & Revenue Cycle IT (CRC) Division of the Health Information Technology & Services (HITS) Department of Michigan Medicine (MM) seeks a PM-experienced Application Director to oversee the development, updates and maintenance of the following Epic applications: Clinical Documentation, Stork, ASAP, Orders, OpTime, Anesthesia, Radiant, Cupid, Ambulatory, Beaker, and other clinical applications. Other Enterprise-clinical related Applications outside of Epic may also be in scope such as applications that interface or support Epic applications. The Epic EHR at MM is called MiChart.
- Collaborates in the acquisition and implementations for hospital-wide or department-specific clinical information systems.
- Assists in developing the design of the clinical information systems, assuming the system is congruent with current operations or analyzes current systems and makes recommendations for changes as are appropriate.
- Provides leadership for committees and task forces related to information systems and documentation.
- Participates in software customization as needed to accommodate organizational needs and prevent any disruption in patient care services.
- Assures that regulatory standards are considered in the design of the systems.
- Assesses need for revision or development of organizational policy and procedure as the systems are developed.
- Leads application design support of accreditation, program certification and regulatory activities of the organization, including but not limited to, HIMSS, TJC, CMS, Patient Safety programs and others as identified.
- Works collaboratively in the development of educational materials as is necessary to educate staff and prevent disruption of patient services.
- Works collaboratively to educate hospital staff with the implementation of components of clinical information systems.
- Remains cognizant of security protocols, confidentiality, and access issues in system design, implementation and education of users while following appropriate policies and procedures.
- Effectively collaborates with hospital staff in system design, communication of progress of system
- implementation, system changes, educational needs, and priorities.
- Builds strong, positive working relationships within HITS, CRC, and across MM departments.
- Assists in the development of budgets as requested.
- Manages assigned resources in a cost-effective manner.
- Remains aware of organizational goals and objectives at all times in the performance of responsibilities.
- Demonstrates the HITS Values of Excellence, Dedication, Respect, Diversity, and Creativity through conduct, appearance, communication, mutual respect, positive change, leadership, ethical decision-making, critical thinking, and problem-solving skills, etc.
- Recognizes and exemplifies the HITS Vision of Work, Service, Alliances, Relationships, Institutional Collaboration, Solutions, and Personal Growth and Opportunity.
- Adheres to and encourages operational use of HITS IT Principles.
- Ensures application portfolio is updated and reflects current state along with future planning of applications needing to be sunset, upgraded, etc.
- Advises Senior HITS leadership on the status of assigned applications and setting of the overall technical and application environment as needed.
The Enterprise Clinical Applications Director is responsible for the following tasks:
- Manage and supervise all direct reports such as the Application Managers, Administrative
- Assistant or Coordinators.
- Oversee support, maintenance, optimization, enhancement, upgrade and/or replacement of the applications within the Director scope.
- Lead upgrades and new project work including new modules and enhancements of the MM application
- Environment as appropriate.
- Communicate often with CRC Senior Director, other CRC & HITS Directors and Managers, and MM Leadership.
- Facilitate application-related communication with MM clinical and operational stakeholders.
- Attend and facilitate (as appropriate) key meetings with stakeholders.
- A bachelor’s degree or higher.
- Seven or more years’ project management or progressive management experience in Healthcare with at least three years’ working within Health Information Technology in some capacity.
- Deep knowledge and experience implementing and supporting electronic health records.
- Ability to work collaboratively with teams of all sizes and from different areas.
- Ability to multitask complex work assignments.
- Exceptional communication skills, professional image, and confidence in dealing with complex business situations.
- Demonstrated track record as an innovative and collaborative leader in healthcare and/or information technology.
- Experience in Epic applications.
- Project management experience.
- A master’s degree or higher in healthcare.
- Clinical experience or strong understanding.
- Epic Certification(s).
- Business analyst and/or workflow experience.
- Experience with other healthcare applications and management of them is a plus.
- Experience in managing large budgets and human resources.
Skills and characteristics of a successful Applications Director include the following:
- A deep understanding of the MM clinical organization and user community.
- The ability to lead meetings, prioritize, resolve conflicts, maintain issues lists, and manage a project plan.
- Strong communication and follow-up skills.
- The ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built.
- A proven ability to build collaborative partnerships with key health system departments such as Nursing,
- Ambulatory, and the Medical Staff Departments among others.
- Able to independently seek out resources and solve complex problems even under stressful and/or crisis situations.
- Able to communicate effectively with patients, families, visitors, healthcare teams, physicians, administrators, leadership, and others.
- Able to use computer and learn new software programs.
- Able to provide leadership in clinical area of expertise (willingness to learn the workflows and understand needs) and in meeting organizational goals.
- Able to navigate the MM to gain understanding and knowledge related to clinical information systems.
- Ability to remain focused under time pressure and other external constraints.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
The University of Michigan is a non-discriminatory/affirmative action employer.