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Help Desk Support Analyst – HigherEdJobs | #education | #technology | #techjobs


Job no: 236765-AS

Work type: Staff-Full Time

Department:WVDL/MSN ADMIN/IT

Location: Madison

Categories: Information Systems/Technology

Position Summary:

The Wisconsin Veterinary Diagnostic Laboratory (WVDL) is a high volume laboratory that provides a broad range of veterinary diagnostic testing services to approximately 2,500 clients. The principal objective is to provide animal disease testing services to veterinarians across the State of Wisconsin and the country.

The WVDL works closely with an array of entities and has allegiances and obligations that include the United States Department of Agriculture (USDA); the Wisconsin Department of Agriculture, Trade and Consumer Protections, Division of Animal Health (DATCP); the National Wildlife Health Center (USGS); the Division of Public Health of the Department of Health Services (DHS); the Wisconsin Department of Natural Resources (DNR): the Wisconsin State Laboratory of Hygiene (WSLH); the University of Wisconsin School of Veterinary Medicine (SVM); the American Association of Veterinary Laboratory Diagnosticians (AAVLD); and the Wisconsin Veterinary Medical Association (WVMA). These alliances provide for cooperation and information transfer as each organization pursues its mission. The WVDL is a National Animal Health Laboratory Network (NAHLN) Core Laboratory and therefore is a part of our national defense against livestock disease disasters. A significant part of WVDL’s work involves surveillance testing for the USDA and DATCP, as well as extensive testing for the national livestock genetics industry, much of which is located in Wisconsin. In addition, testing is performed in support of Wisconsin’s fish industry. The WVDL has laboratories located in Madison and Barron, Wisconsin, and this position will support both laboratory locations.

Position Duties:

List of Duties

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background – people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Degree and Area of Specialization:

  • Bachelor’s degree in information technology or computer sciences, or bachelor’s degree in related field with relevant work experience in information technology required.

Minimum Years and Type of Relevant Work Experience:

  • Minimum of 2 years of IT related experience.
  • Experience in MS Windows domain environment, Microsoft Active Directory, IT security, Microsoft Office, IT end-user training and support, and technical documentation.
  • Hardware and software support of personal computers is required.
  • Experience in a lab environment as well as Citrix Xenapp is a plus.
  • Experience with ticketing software configuration and maintenance is a plus.

Department(s):

A882180-WIS VET DIAGNOSTIC LAB/MSN ADMIN/IT

Work Type:

Full Time: 100%

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $50,000 ANNUAL (12 months)
Depending on Qualifications

Instructions to Applicants:

Applicants must upload cover letter/letter of interest which addresses proficiency with PC hardware and software, MS Windows, MS Office, and any experience in a help desk support role; and a resume/CV.

Salary will be assigned within the appropriate range, commensurate with the candidate’s qualifications and experience. An excellent benefits package is also included. Anticipated start date on or after July 26, 2021. Successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

To ensure consideration, complete applications must be received by no later than 11:55pm CDT, on the assured consideration date. Please submit a resume, a cover letter describing your qualifications and a list of three professional references including one current or recent supervisor.

NOTE: Unless confidentiality is requested in your online application, information regarding the names of applicants must be released upon request. Finalists cannot be guaranteed confidentiality.

Special Note: UW-Madison conducts criminal background checks for final candidate(s).

The WVDL is committed to providing an environment of mutual respect, integrity, trust and accountability where employment is decided on the basis of qualifications, merit and business need. The WVDL believes that diversity and inclusion among our teammates is critical to our success as a lab, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We strive for continuous improvement by setting our goals high and expecting high standards using our core values.

UW-Madison is an equal opportunity/affirmative action employer. We promote excellence through diversity and encourage all qualified individuals to apply.

Contact:

Scott Brinen
scott.brinen@wvdl.wisc.edu
608-262-5338
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )



Official Title:

INFORM PROCESS CONSLT(S44DN) or ASSOC INF PROC CONSLT(S44FN)

Employment Class:

Academic Staff-Renewable

Job Number:

236765-AS

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/.

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Applications Open: Central Daylight Time

Applications Close: Central Daylight Time


UW-Madison is an equal opportunity/affirmative action employer. We promote excellence through diversity and encourage all qualified individuals to apply.



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