IT Helpdesk Specialist – HigherEdJobs | #education | #technology | #techjobs

Type:
Full-Time

Posted:
06/29/2021

Application Due:
Open Until Filled

As a part of a diverse community of faculty and staff who represent many faith systems and worldviews, Marian University seeks a Helpdesk
Specialist in the Department of Information Technology. The Help Desk Specialist will promote Marian University’s Catholic Franciscan
mission and identity by providing technical assistance and support related to computer systems, hardware, or software. The Help Desk
Specialist will respond to client requests, isolate problems, and determine and implement solutions. Additionally, this individual will
manage software support applications as well as various helpdesk ticket tasks and customer support. MAC experience a plus.

***This posting represents two vacancies.***

Essential Duties and Responsibilities:

• Actively engage the Catholic Franciscan mission and identity of Marian University by modeling the Franciscan Sponsorship Values,
  honoring the legacy of the founding congregation, promoting unity in diversity, and integrating the Catholic Franciscan intellectual
  traditions in courses, programs, and services.
• Provide technical assistance and support for incoming requests and issues related to
  computer systems, software, and hardware.
• Respond to customer service requests either in person or over the phone.
• Train
  end users and other IT employees.
• Maintain daily performance of computer systems.
• Ability to troubleshoot problems in
  order to provide solutions.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve
  problems.
• Help Tier 3 to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other
  systems.
• Build and deploy computers for users and new employees.
• Ability and flexibility required as part of the
  “on-call” team and schedule.
• Other duties as assigned.

Required Qualifications:

• Knowledge of and commitment to the mission of Marian University
• Strong knowledge of Microsoft based operating systems with
  emphasis on Windows 10 and all Office versions.
• Experience with Active Directory.
• Excellent communication skills and
  telephone etiquette.
• Strong organizational skills.
• Detail oriented with the ability to multitask.
• Previous
  experience in an IT Service Desk role.
• Incident management experience – managing incidents including business expectations
  and communication maintaining SLA compliance.
• Ability to work closely with others in a team environment yet also highly motivated
  with an ability to work independently.
• After hours support as requested.

Review of applications will begin
immediately and continue until the position is filled. Applications require a cover letter, a current resume, responses to the supplemental
mission questions, and contact information for three professional references.