IT Manager- Administrative Computing – HigherEdJobs | #education | #technology | #techjobs


Job #


Department Code: 20703-6035


Technology Services

Location: Syracuse

Pay Range: Commensurate with Experience

Staff Level: S5

FLSA Status: Exempt

Hours: Standard University business

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Campus: Syracuse, NY

Unionized Position Code: Not Applicable


The IT Manager – Administrative Computing support manages a team who supports over 1,000 systems across
several units. Using strong leadership, creativity, and problem-solving skills, manage daily operations of IT support group ensuring timely,
consistent, and knowledgeable response to end­ user support requests. Monitor team of five computer consultants and several student
employees, managing workload, reassigning resources as needed and respond to escalation


Specialized knowledge includes a sufficient understanding of networking, IT
hardware and software troubleshooting, printer and printing capabilities, cell technologies as they pertain to the support of client
devices, and mobile computing. Familiarity with Windows and Mac operating systems, including installation, troubleshooting and support.
Ability to effectively lead teams, set goals and objectives, prioritize workloads, and respond to disciplinary issues.

Specific Qualifications

Bachelor’s degree and 3-5 years supervisory


  • Actively monitor workload of assigned staff and students, spot trends and
    tactically reassign work to ensure a consistently high level of service to end users.
  • Act as an escalation path for complex end user
    tickets, providing relevant expertise and coordination with other IT professionals across the campus.
  • Provide supervision, guidance,
    mentorship, and training to assigned staff members and student employees. 
  • Develop, implement, and support departmental logistical
    operations including but not limited to hardware and software procurement, equipment storage and lifecycle management, and hardware
    recycling and disposal.
  • Monitor performance of processes, procedures, and systems to determine cost and productivity levels, and to
    make recommendations to senior leadership.

Application Instructions

In addition to completing an
online application, please attach a resume and cover letter.

About Syracuse University

University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit.
Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a
quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back
to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000
graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123
countries. For more information, please visit

the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250
miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides
many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping
venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing,
hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie


Syracuse University is an equal-opportunity, affirmative-action institution. The University
prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital
status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by
applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in
University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

University has a long history of engaging veterans and the military-connected community through its educational programs, community
outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and
those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary
commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree
accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the
employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a
Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students,
faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse,
multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among
individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently
diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs,
socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting
a community that celebrates and models the principles of diversity and inclusivity.

Job Category: Staff

Syracuse University is interested in candidates who have the communication skills and cross-cultural abilities to maximize their effectiveness with diverse groups of colleagues, students and community members. Women, military veterans, individuals with disabilities, and members of other traditionally underrepresented groups are encouraged to apply. Syracuse University is an equal opportunity employer, as well as a federal contractor required to take affirmative action on behalf of protected veterans.


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