Job Location: Main Campus – Edmond, OK
Position Type: Staff
Education Level: Undisclosed
Salary Range: $95,000.00 – $105,000.00 Salary/year
Travel Percentage: Undisclosed
Job Shift: Undisclosed
Job Category: Undisclosed
Under general direction of the Director of Information Security and & Infrastructure, the manager provides leadership for centralized, enterprise-level technology service delivery for network and telecommunication services. Ensures the area’s technological level remains up to date, defines standards, and implements new procedures and techniques. Participates in the strategic planning for the Office of Information Technology. Supervises and provides functional direction to assigned staff and student employees. Establishes team goals and objectives. Effectively collaborates across technology teams and business units through excellent communication skills, diplomacy and a positive attitude.
Department Specific Essential Job Functions:
Overall strategic responsibility for University network and telecom design architecture, operations and support services. Oversees the implementation of new technologies including installation and optimization of data and voice networking infrastructure to ensure the enterprise has the ability to support new technologies and maintain high levels of network performance and reliability while ensuring compliance and security.
- Work with the business and technology leadership in defining, prioritizing, and achieving strategic objectives. Develop and implement, and defining short and long term objectives for projects/platforms. Regularly communicate status of program to all impacted stakeholders.
- Develops, implements, and maintains strategic policies and procedures that are agile, scalable, cost effective, maximize the quality of implementations and drive their use.
- Manage outsourced and third-party vendors and hold vendors accountable in a collaborative manner.
- Manages professional staff and daily operations, provides technical expertise to staff supervised, and resolves problems escalated to the Manager level.
- Develops work plans, goals and objectives in relation to staff activities to ensure service delivery and alignment with OIT priorities.
- Monitors, analyzes and reports on the progress of service delivery; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; and responds to customer needs.
- Assesses, identifies and recommends innovative solutions that provide continuous improvement in the organization.
- Performs other duties as assigned.
Must possess strong customer service and interpersonal skills. Strong analytical, organization and collaboration skills. Ability to diagnose unified network and voice related problems utilizing industry best practices, troubleshooting techniques, analytical skills and vendor support. Ability to work well under pressure, handling multiple tasks and balancing multiple objectives, while consistently ensuring that priority objectives are met. Ability to communicate technical terms to non-technical users. Excellent verbal and written communication skills with the ability to author procedures, policies and proposals. Strong leadership skills with a proven track record of building and leading strong teams that provide responsive and successful IT solutions. Continually updates skills and knowledge relative to the position and the technology industry. Adheres to and complies with UCO’s shared values and the Office of Information Technology’s Code of Ethics. This position is on-call 24x7x365 and requires the successful candidate to have high-speed internet access to their residence, and maintain a smart phone on which to receive telephone calls, email, SMS messages from servers and authorized OIT personnel.
Scope & Impact: Manager positions at UCO positions have responsibility for coordinating the operational and people resources of a particular activity. These positions are responsible for day-today effectiveness of their respective area, for working with staff and stakeholders to solve problems, and to recognize and escalate issues and opportunities.
Communication & Interaction: Communicates guidelines for project and service delivery. Interprets instructions and policies. Uses diplomacy and communication skills in structured settings.
Effective Knowledge: Demonstrates skill at planning, organizing, and facilitating. Applies knowledge of employment regulations, policies, and procedures. Incorporates budgetary information to manage resources. May apply functional area expertise to solve problems.
Problem Solving & Judgement: Identifies and resolves issues; uses judgment to escalate where appropriate. Anticipates potential problems and recommend potential solutions. Coaches assigned employees to improve quality.
Budget Authority: Has responsibility for project timelines and budgets. Coordinates and allocates resources relevant to assigned area. Has limited signature authority for purchases or payroll.
Policy & Procedure Authority: Primarily responsible for monitoring policy compliance. May make recommendations regarding policy change. Limited authority to grant exceptions within specific parameters.
Reporting Relationships: Generally reports to a Dean or Director-level. In very large departments, s/he may report to an Assistant Director or faculty chair. May undertake some responsibilities of the Director in his/her absence, but generally cannot act on behalf of the Director in her/his absence.
Supervisory & Team Leadership Responsibilities: The primary duty of this role is the management of staff. The role must qualify for exemption under FLSA by having at least two regular full-time direct reports. Typically oversees individual contributors and support staff. May lead a team to deliver a particular service. Does not typically oversee professionals or subordinate managers. Managers determine the distribution of work of other employees, plans and schedules resources, and make employment related decisions or recommendations about a combination of the following: hiring/transfer, performance evaluations, compensation adjustments, promotions, reclassifications, or discipline. Tracks completion of work in relation to deadlines or milestones. Reviews work quality and makes suggestions for improvement.
Bachelor’s degree or equivalent work experience that provides knowledge of and exposure to fundamental theories, principles, and concepts. Requires the application of expertise in a chosen field to achieve results. 5+ years of experience with leading, planning, including program development and innovation, program prioritization, and assessment. Appropriate profession accomplishments and credentials. Must have previous management experience. Must possess and maintain Cisco CCNA R&S certification.
Experience managing, implementing, and supporting large, multi-site enterprise networks and network security. Intimate working knowledge of Cisco enterprise level services and hardware. GCIH or Security + strongly preferred.
Will this employee supervise others?
Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.
Affirmative Action/Equal Opportunity Employer. Contingent on state funds. Finalists will be required to furnish official transcripts. Generally includes day/evening, graduate/undergraduate courses and may include weekend classes. Previous successful university teaching experience with racially and culturally-diverse student populations preferred. Scholarly/creative productivity and service commitment expected. Must be eligible to work in the U.S. All finalists are subject to criminal background checks and previous employment and degree verifications. UCO strongly promotes diversity and encourages members of under-represented groups to apply.