IT Project Management Office (PMO) Product Development Analyst Intermediate | #education | #technology | #techjobs






DEPARTMENT: ITS Project Management Office

SALARY: $69,000.00 – $77,000.00

How to Apply

To be considered, a cover letter and resume are required. The cover letter must be the leading page of your resume and should:

  • Specifically outline the reasons for your interest in the position and
  • Outline your particular skills and experience that directly relate to this position.

Starting salaries will vary depending upon the qualifications and experience of the selected candidate.


Information and Technology Services (ITS) is looking for a IT Product Development Analyst to join the Project Management Office within ITS.

The role will This position reports to the Director of the Project Management Office and provides support for the operations of the Project Management Office (PMO) business process, PMO data reporting, PMO systems solutions and PMO systems testing.

Who We Are

ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and enabling university wide innovations by:

  • Elevating the customer experience by providing proactive, laser focused customer service
  • Providing appropriate IT security and privacy in an open university society, while enabling innovation
  • Supporting data-informed decision making
  • Delivering intuitive research computing solutions
  • Building a world-class, transformational network and reliable administrative systems

In addition, we value those that proactively solve challenges, work with a sense of urgency, and seek a collaborative and inclusive work environment.

ITS’s mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. To learn more, visit:


  • Supports the PMO Operations team in the elevation of the organization’s IT service processes, methodology, and maturity. Collects, interprets, and uses data to understand requirements and testing needs, and develops proposals and solutions for Project Management Office (PMO) processes and systems. Utilizes business process mapping to define current and future state processes and develop workflow models.
  • Contributes to Project Management Office (PMO) service improvement projects by identifying and quantifying customer requirements, delineating the gaps between customer requirements and the capabilities of existing technology and resources, and recommending proactive improvements. 
  • Collaborates with stakeholders, customers, and application developers to define business needs, review modification requests, and develop solutions that balance requirements and risk, maintainability, and total cost of ownership/cost benefit analysis. Studies and develops a comprehensive understanding of assigned products and business areas. 
  • Provides daily operations and support for PMO applications. Actively coordinates with team members, service support groups, and vendors to effectively resolve incidents and requests. Follows up with customers on incidents and requests. Provides end-user support to encourage product adoption.
  • Create and maintain PMO knowledge documentation. 
  • Provides basic project management duties to relevant PMO projects.
  • Adhere to service management methodology, process and tools.
  • Stays current with relevant advances in technologies. 
  • Provide ongoing support for the ITS Capital Request Process by working closely with various ITS groups.

Skills You Have

You are energized by working with a collaborative team and industry peers to support the university mission through innovative and appropriate use of technology. You seek understanding and to tackle projects and problems with your customers’ needs in mind. You anticipate problems and work proactively to preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives, roles, and identities.

You have at two years of demonstrated experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully conduct systems and process analysis, design, and testing.

Required Qualifications*

  • Bachelor’s degree in a related field and/or equivalent combination of education and experience.
  • Minimum of two years demonstrated experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully conduct systems and process analysis, design, and testing.
  • Strong organizational skills and the ability to successfully complete multiple tasks within established and changing deadlines.
  • Demonstrated skills in business systems analysis, design, reporting, system testing, and gathering, translating, prioritizing, and documenting system requirements.
  • Demonstrated skills in data reporting, analysis and process modeling tools and techniques.
  • Demonstrated proficiency with current computer technology and applications (e.g. Business Process Mapping software, word processing, spreadsheet, and collaboration applications).
  • Demonstrated ability to communicate clearly, correctly, knowledgeably, respectfully, timely and effectively, verbally and in writing, face to face and in front of a group of teams.

Desired Qualifications*

  • Experience in a PMO organization
  • Experience with Lean, Six Sigma, and/or ITIL processes and methodologies
  • Experience with TeamDynamix

Additional Information

This position may work with and/or support systems that maintain or process sensitive institutional data as defined by university policy. Successful candidates must comply with federal, state and local law and/or university policies or agreements that require the university to implement specific privacy and security safeguards including, but not limited to: ITAR, EAR, HIPAA and FISMA. Responsible for protecting data and information from unauthorized release or from loss, alteration or unauthorized deletion; and, following applicable regulations and instructions regarding access to computerized files, release of data, etc. as stated in a computer access agreement.

Physical Demands / Work Environment
Average amount of time in a stationary position, average mobility to move around an office environment; able to conduct normal amount of work at a computer.

Diversity, Equity and Inclusion
The University of Michigan Information and Technology Services seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

Comprehensive Benefits
The University of Michigan Benefits Office is committed to offering a high-quality benefits package to support faculty, staff and their families. Learn more about our 2:1 retirement matching, healthcare plans with nationwide coverage including prescription drug coverage, three dental plans, a vision plan, flexible spending account, well-being programs, long-term disability, automatic life insurance, general legal services, three early childhood centers, time away from work and work-life programs to promote balance. Learn more at


  • The University of Michigan is ranked the No. 3 public university in the 2020 U.S. News & World Report’s annual report of the nation’s best undergraduate colleges and universities.
  • The University of Michigan is ranked No. 6 on Kiplinger’s list of Best Values in Public Colleges, again making U-M one of the nation’s best values in higher education for in-state students. The ranking highlights colleges and universities that combine outstanding education with economic value.
  • For the third straight year, the University of Michigan maintained its position as the 15th top university in the world, according to the Times Higher Education World Reputation Rankings.
  • The University of Michigan maintained its ranking as the top U.S. public university in the QS World University Rankings for 2019-20 and ranked 21st among all institutions on the list, moving down one spot from last year in the ranking released Tuesday, 06/18/2019.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. This includes those working remotely. More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.

Job Detail

Job Opening ID


Working Title

IT Project Management Office (PMO) Product Development Analyst Intermediate

Job Title

ERP Business Analyst Inter

Work Location

Ann Arbor Campus

Ann Arbor, MI

Full/Part Time




FLSA Status


Organizational Group

Its Admin


ITS Project Management Office

Posting Begin/End Date

3/03/2022 – 3/10/2022


$69,000.00 – $77,000.00

Career Interest

Information Technology

The University of Michigan is a non-discriminatory/affirmative action employer.


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