Market Range: MR14
Hiring Range: $5,684.74-$7,958.63
JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: This position works within Information Technology Services (ITS) to lead, support, and elicit success for a variety of internal and external projects that affect all UTHSC members and the institution in general, employing standards set forth by the Project Management Institute, the world’s leading not-for-profit professional membership association for the project, program and portfolio management profession. This position also plays a key leadership role for the ITS Project Management Office (PMO) by maintaining project portfolio management processes, tools, job aids, communications, and providing training services.
DUTIES AND RESPONSIBILITIES:
- Execute the full project management life cycle for projects of all sizes and levels of complexity, visibility, and scale.
- Plan and schedule project work-Define and document the work required to meet business, functional, project, and quality requirements (either individually or in conjunction with ITS business analysts).
- Monitor project work and progress-Communicate relevant project information to stakeholders, including project sponsors and team members.
- Takes a leadership role to increase PPM maturity by developing and implementing procedures, processes, and templates in support of the PMO Roadmap.
- Provide Customer Relationship Management services by creating solutions to problems identified by university stakeholders and partners.
- Provides mentoring and work direction to others on project management practices.
- Develop and maintain project portfolio management processes, tools, job aids, and communications.
- Provide project management training and consultation to the PMO team and other UTHSC employees.
- Performs other duties as necessary.
EDUCATION: Bachelor’s Degree in a related field. (TRANSCRIPT REQUIRED)
EXPERIENCE: 1. At least five (5) years’ experience working in an IT/technical environment in a technical role. 2. At least four (4) years’ experience managing enterprise level projects (a position where the main duties are as a named project manager, program manager, or implementation manager) — may be concurrent with #1
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to work with a diverse customer base and excellent interpersonal, verbal, and written communication skills.
- Knowledge of the content of the Project Management Body of Knowledge (PMBOK); Project Management Professional (PMP) certification, knowledge of Agile Project Management, Scrum Master (CSM), or other PM-related certification issued by the Project Management Institute (PMI) or other widely-recognized PM professional body.
- Ability to take charge of a challenging situation in a positive and neutral way.
- Excellent communication and facilitation skills, both written and oral (American English).
- Excellent organizational, coordination, and planning skills, with a keen attention to detail.
- Working knowledge of the roles of the various groups that comprise an IT department (ex., networking, customer support, systems, etc.) AND how those groups interrelate to complete technical work.
- Ongoing IT knowledge (i.e., willingness to keep learning about the latest technologies and their applications to UTHSC and higher education in general).
- Ability to work well with customers, team members, and external entities with varying levels of technical and project management expertise.
- Ability to plan work and set priorities, both independently and in conjunction with supervisor — high level of accountability.
- Ability to foster concepts of positive and productive interpersonal relationships, including active listening, respect, and trust in support of effective working relationships among staff.
- Very developed interpersonal skills, including the ability to empathize, motivate others, resolve conflict, build consensus, negotiate for desired results, articulate complex ideas in a simple fashion, and facilitate the communication of others.
- Ability to think critically and communicate at strategic, tactical, and operational levels.
Job: Information Technology Professional
Primary Location: US-Tennessee-Memphis
Organization: Information Technology Services
Eligibility and other terms and conditions of employment benefits at The University of Tennessee are governed by laws and regulations of the State of Tennessee, and this non-discrimination statement is intended to be consistent with those laws and regulations.
In accordance with the requirements of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, The University of Tennessee affirmatively states that it does not discriminate on the basis of race, sex, or disability in its education programs and activities, and this policy extends to employment by the University.
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