IT Service Manager – Student and Campus Life | #education | #technology | #techjobs



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Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time.

Student Service Information Technologies (SSIT) provides IT support to a number of divisions, including SCL, and allows numerous operations to run effectively while using hundreds of different IT systems. SSIT is comprised of five different service teams: Client/Desktop Services, Infrastructure Services, Business Applications & Development, IT Service Management, and Business Application Services.

As part of Student Services Information Technologies (SSIT), the IT Service Manager is critical in managing customer relationships for a diverse customer portfolio across enterprise businesses and student support departments that help ensure technology engagements, application systems and IT operations are fulfilling customer needs. The IT Service Manager will develop detailed project plans, estimate project resource requirements, and prioritize multiple and simultaneous activities through exercising appropriate stakeholder management across assigned functional areas. The IT Service Manager will obtain, analyze, specify, and validate the business needs of IT projects which includes interviewing stakeholders as well as gathering and compiling user requirements in order to convey necessary information to development/technical teams throughout the project lifecycle.

A successful IT Service Manager will show initiative and apply proven analytical, and problem-solving skills to ensure that project deliverables are met according to specifications on time and within budget. Utilizing excellent communication skills and a customer service orientation, will develop key relationships with a variety of stakeholders, including collaborating effectively with a variety of other technical experts, to ensure ongoing success. Other likely indicators of success in the position include juggling and effectively prioritizing multiple competing priorities in a high-pressure, team-oriented environment as well as adapting to and learning new technologies.

Required Qualifications:

  • Bachelor’s degree in a related field such as business administration, computer science, accounting, or management information systems and at least 5 years related work experience or an equivalent combination or education and experience.

  • Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.

  • Demonstrated project management skills.

  • Excellent written and oral communication skills including the ability to communicate ideas in both technical and user-friendly language.

  • Ability to conduct research into systems issues and products as required.

Preferred Qualifications:

Additional education and/or experience including Project Management Professional (PMP) certification is desired. Coursework and certification in project management methodology is preferred including a familiarity with the Project Management Book of Knowledge (PMBOK).

Visa sponsorship is not available for this position

University Job Title:

Info Tech Area Mgr II

Job Family:

Information Technology



Pay Rate Type:




Contact Name:

Susie Jackson

Number of Openings:


Job Titles and Pay Ranges:

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator. The final rate of pay for the successful candidate will be determined considering the following criteria:

  • Prior relevant work or industry experience.

  • Education level to the extent education is relevant to the position.

  • Unique applicable skills.

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