IT Support Center Analyst – HigherEdJobs | #education | #technology | #techjobs



Job Description

The VirginiaMaryland College of Veterinary Medicine is seeking qualified candidates for an IT Support Center Analyst. The tasks include a range of activities from working on multiple, complex projects independently to functioning at a high level of technical variation and difficulty. Serves as a consultant and provides technical advice to other technicians, staff and faculty. Provides consultation and advice on major implementations, ensuring services are not compromised and provides technical leadership on integration of various related systems. Provides high quality, prompt and responsive user support services, as well as providing hardware and software technical support as needed. Solves routine computer operation problems and works closely with Systems Administrator to solve more complicated problems related to supporting and enhancing college servers and networking. Provides video teleconferencing support for the College. Provides classroom and conference room audiovisual support as necessary.

Required Qualifications

Extensive knowledge of MS Windows and Macintosh operating system installation & troubleshooting. Extensive knowledge and experience supporting MS Office, email applications, web browsers, Adobe applications and other common desktop software. Experience working with server and networked computing environments, TCP/IP, wireless networks and software troubleshooting. Working knowledge of mobile computing and mobile OS such as iOS and Android. Knowledge of desktop security best practices. Ability to effectively analyze, research and solve technical problems; work in a team environment as well as independently, and interact effectively with faculty, staff, students and vendors. Ability to provide clear and concise written and oral communication. The ability to make decisions within the scope of responsibility or escalate problems as necessary.

Preferred Qualifications

Bachelor’s degree in Information Technology or related field or equivalent combination of education, training, and experience. Experience with video teleconferencing and audiovisual equipment. Experience providing documentation and training to end users. Experience with university policies, procedures, and systems.

Pay Band


Appointment Type


Salary Information

Pay band 4-Salary: Commensurate with experience (budget max of $50,000)

Review Date

July 12, 2021

Additional Information

The successful Candidate will be required to have a criminal conviction check

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Gary Lowery at during regular business hours at least 10 business days prior to the event.

Virginia Tech has a strong commitment to the principle of diversity, and in that spirit seeks a broad spectrum of candidates including women, minorities, veterans, and people with disabilities. Individuals with disabilities desiring accommodations in the application process should notify the hiring department by the application deadline.


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