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Job Description
This person serves as a member of the Help Desk team of the College of Agriculture and Life Sciences IT unit. CALS IT provides technical support to college academic units, county extension offices and agricultural research and extension centers. This position supports desktop computers and various computer peripherals; provides guidance, training, and technical support to faculty, staff, and students in the use of hardware and software packages, and serves as the primary point of contact for IT-related issues.
Required Qualifications
Bachelor’s degree in Computer Science, Information Technology, or an equivalent level of education and experience. The candidate must be able to work independently and effectively, with strong communication and organizational skills and the ability to interact comfortably and courteously with faculty, staff, and students. An in-depth knowledge of Windows and working knowledge of macOS and Linux. Demonstrated ability to configure, troubleshoot, and repair Microsoft, Apple, Adobe and Google software products. Demonstrated ability to diagnose and repair computer hardware. Experience monitoring, identifying, troubleshooting, and resolving basic network failures. Must have desire and aptitude to acquire new skills as needed. Opportunities for professional development are available.
Preferred Qualifications
Experience in higher education. Master’s degree or higher preferred. Work experience in Agriculture and Extension preferred. Successful past experience working with a diverse faculty and staff pool in an educational setting desired.
Pay Band
4
Appointment Type
Regular
Salary Information
Commensurate with Experience
Review Date
07/18/2021
Additional Information
The successful Candidate will be required to have a criminal conviction check
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Scott Shetrone at scott@vt.edu during regular business hours at least 10 business days prior to the event.
Virginia Tech has a strong commitment to the principle of diversity, and in that spirit seeks a broad spectrum of candidates including women, minorities, veterans, and people with disabilities. Individuals with disabilities desiring accommodations in the application process should notify the hiring department by the application deadline.
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