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About This Role:
Kansas State University Libraries seek a creative and committed individual for the position of IT Support
Specialist II. Reporting to the IT Coordinator, the successful candidate will provide technology support for K-State Libraries staff,
students, and patrons.
Responsibilities:
- Primary responsibility is the supervision
of the help desk first tier student support staff by advising and training. Creates and maintains documentation and training of processes
and procedures for the LIST knowledgebase for internal support and end-users. The individual will apply proven communication, analytical and
problem-solving skills to help maximize the benefit of information technology use in the library. - Ensures the proper
configuration and functioning of workstations, conference rooms, classroom, and end-user equipment: installing, maintaining, and managing
software and hardware for faculty, staff, students, and specialized users. - Manages accounts, network rights, and access to
systems and equipment. - Responsible for physical inventory. Update and maintain inventory records using predetermined methods.
Recommend purchases for the good of the library based on support requests. - Other duties as assigned to include but not limited
to serving on Library and University Committees, attending conferences or taking courses to stay current and maintain technical
knowledge.
Why Join Us:
Kansas State University offers a comprehensive benefits package that
includes health insurance, life insurance, retirement plans, paid time off – vacation, sick, and holidays. To see what benefits are
available, please visit: https://www.k-state.edu/hcs/benefits
We Support Diversity and Inclusion:
Kansas State
University embraces diversity and promotes inclusion. The University actively seeks individuals who foster a collegial environment and
cooperative interactions with coworkers, students, and others. The University is dedicated to promoting the Principles of Community.
What You’ll Need to Succeed:
Minimum Qualifications:
- High
school diploma - Two years of IT support experience
Preferred Qualifications:
- Experience with current hardware and software
- Ability to work with colleagues in collaborative and team environments as
well as independently - Evidence of problem-solving skills
- Excellent Oral and Written Communication Skills
- Library experience
- Supervisory experience
- Experience with both Windows and MacOS
- Experience creating
operating system images - Experience managing Group Policy
- Bachelor’s Degree or equivalent in Computer Science, Information
Technology, Computer Information Systems or related field
Other Requirements:
- Applicants must
be currently authorized to work in the United States at the time of employment.
How to Apply:
Combine the following documents into a single PDF file and upload it along with your completed application:
- Letter of application. To greatly strengthen your application, please apply your communication skills to clearly
address the position responsibilities and qualifications listed above, and demonstrate how your work style, vision, and other distinctive
qualities would enhance our organization - Resume
- Names and contact information for three
professional references
Review of Applications Begins:
Immediately. For best consideration,
apply by July 19, 2021.
Equal Employment Opportunity:
Kansas State
University is an Equal Opportunity Employer of individuals with disabilities and protected veterans and actively seeks diversity among its
employees.
Background Screening Statement :
In connection with your application for
employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an
employee.
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