IT User Support Specialist (Technology Manager) | #education | #technology | #techjobs

Job ID: 295072

Department

ART-EXEC MANAGEMENT (IN-AEX-IUINA)

Department Information

Founded in 1902, Herron School of Art and Design is the premier accredited professional art and design school in the state of Indiana and is part of the thriving urban campus of IUPUI. Herron has more than 35 full-time faculty serving 11 undergraduate and three graduate programs and a curriculum that prepares graduates to be leaders in a world that requires a unique combination of creativity, conceptual skills, and technical abilities. Herron is fully accredited by NASAD.

For more information about Herron School of Art and Design visit here.

Job Summary

Reporting to the Assistant Dean of Fiscal and Administrative Affairs, the IT User Support Specialist (Technology Manager) is a key member of the Administration team at the Herron School of Art and Design.

Perform and supervise various activities related to technology for the school. Perform hardware/software installation and maintenance, provide technical support to users, write policies and procedures for shared resources, research new technology and applications, ensure faculty, staff and students follow procedural guidelines, supervise technology staff, and oversee instruction for the school’s computing and audio/visual facilities in accordance with established objectives. Serve as the schools liaison to University Information Technology Services.

Fundamental Responsibilities:

• Provides experienced technical consulting, advising, and systems analysis services including multi-platform expertise for client-supported software and systems. Utilizing experienced system analysis techniques and procedures, conducts research and evaluates use of existing technology solutions and their future releases, new product releases of client software, and emerging technologies, applications, and industry trends.
• Provides experienced advice and consultation on best practices of deployment of collaboration solutions; collaborates with appropriate technical staff on unique problems requiring specialized knowledge.
• Conducts research and stays up-to-date on emerging technologies; makes recommendations to improve IT support processes and procedures.
• Communicates effectively with clients in resolving escalated issues.
• Provides informal and formal training to faculty, staff, and students on information technology; provides training, leadership, and mentors junior level appointed support staff.
• Ensures all documentation standards are met (issues, resolutions, updates/changes).
• Oversee training needs of faculty and staff using computer and a/v equipment. Provide desktop support, respond to user inquiry, serve as technical resource person, and troubleshoot configurations in Windows and Mac environment. Maintain and coordinate computer and projector checkouts among faculty and staff. Provide instructional support in the classroom for students for the setup and maintenance of their personal devices (laptops, phones, tablets). Provide technology set-up and ongoing support of the Think It Make It (TIMI) and Think It Print It (TIPI) labs. Partner with campus units to implement systems to collect payments, manage equipment check-out, and establish electronic system for fulfillment of print orders.
• Perform or supervise preventive and corrective maintenance to ensure operational condition of facilities. Conduct ongoing research and needs assessment planning to continue the development of computing facilities and to keep hardware and software current for all initiatives.
• Serve as technical point person for External Affairs for web services (HTML, PHP, and CMS) as well as Social Media. Create and sustain applications for intranet, electronic applications for service, and other internal processes as needed within the school.
• Work with the Assistant Dean for Fiscal & Administrative Affairs for long-range planning to include grant writing, research, and tech assistance. Partners with Herron faculty to bring cutting-edge technology to Herron students.
• Supervise work activities of work-study personnel when needed. Assign work, provide instruction, and monitor performance for accuracy and completion.

Qualifications

EDUCATION

Required

Preferred

• Degree in computer science or related field

WORK EXPERIENCE

Required

• 2 years providing technical computing support to users via direct consultation, development and delivery of computing education, writing user documentation, or related experience

Preferred

• 5 years of experience working in the field of computer technology specifically related to Mac OS X and Windows support as well as supervisory experience

Combinations of related education and experience may be considered.

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Friendly and service-oriented
• Excellent organizational skills
• Sound understanding of mobile technology (Devices, Operating Systems, and Applications), network fundamentals (LAN/WAN and Wireless), Internet messaging protocols (ssh, SSL, SMTP, IMAP, MAPI) and IP Telephony
• Strong understanding of Windows Active Directory, Group Policy Objects management, patch management, network fundamentals, IP protocol suite and applications, Exchange and various email client software

Preferred

• Ability to program using Powershell and Windows Script Host
• Supervisory experience
• Hands-on approach/experience with Mac OS X and Windows servers and desktops in a networked environment
• PHP, MySQL, HTML, and CMS systems experienced
• Ability to effectively discuss technical concepts with technical and non-technical project stakeholders
• Demonstrated ability to be able to translate to and from stakeholders’ needs and technical project specifications to resolve issues

Working Conditions / Demands

This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Information Technology

Job Family: IT User Support

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Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

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