IT User Support Technician – HigherEdJobs | #education | #technology | #techjobs

Job ID: 294985

Department

VICE PRESIDENT INFORMATION TEC (UA-VPIT-IUINA)

Department Information

At University Information Technology Services (UITS) we ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. Our core values define who we are, how we act and what we aspire to, which helps us to make amazing things happen in each neighborhood, community, and county we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Summary

Fundamental Responsibilities:

• Provides mid-level technical support to faculty, staff, and students; resolves mid and low-level problems and, as necessary, refers more complex problems to appropriate supervisors and/or senior-level support staff.
• Interprets problems and provides technical support for hardware, software, and systems; follows established protocols to provide technology solutions in support of students, faculty and staff.
• Shares resources and training materials to assist users; identifies recurring difficulties/problems and reports on trends; updates documentation as needed.
• Stays up-to-date and maintains knowledge of all services offered and/or supported by the university.
• Documents and tracks calls received, and follows up with clients until a satisfactory resolution is reached.
• Monitors and reports on status of equipment malfunctions and other problems; and installs, troubleshoots, and repairs technology and hardware upgrades.
• Supports both Windows and Macintosh applications and Operating Systems; and maintains databases and documentation on classrooms and computing lab technology.
• Responsible for inventory tracking, trouble-shooting, solicit feedback, make recommendations.

Qualifications

EDUCATION

Required

• High school diploma or GED

Preferred

WORK EXPERIENCE

Required

• 2 years of computer support or related experience

Combinations of related education and experience may be considered.

SKILLS

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Friendly and service-oriented
• Experienced understanding of computer operating systems
• Basic knowledge of Windows and Mac desktops and Microsoft Office suite
• Skilled in utilizing and troubleshooting university systems

Preferred

Solid experience with computer systems (both Macintosh and Intel). Customer service orientation and ability to interact with a wide variety of individuals with varying degrees of technical knowledge. Strong organizational and multitasking skills including ability to manage multiple priorities with competing deadlines. Demonstrated ability to work well in a team environment as well as independently to ensure projects are completed in a timely manner.

Preferred Qualifications

• Familiarity with Microsoft Office suite and Indiana University central systems (E-mail, Canvas, One.IU, IU List, networking, etc.).

Working Conditions / Demands

This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Indianapolis, Indiana

Job Classification

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Information Technology

Job Family: IT User Support

Click here to learn more about Indiana University’s Job Framework.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

Contact Us

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Telephone: 812-856-1234