The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to include in their cover letter information about how they will further this goal.
Provide a broad range of technical support for all COM Users, including faculty, staff, and students. Support areas include Active Directory Accounts, desktop operating system and software, network access, internally developed application use, desktop and laptop hardware, mobile devices, public computers, video conferencing, and Audio/Visual technology. The technician will split time between the service center and the technical support office.
The service center delivers just-in-time support for walk in and phone in users. Complex issues requiring follow up calls, research and outside team support will be addressed from the Tech support offices. Identifying and troubleshooting system or network issues and efficiently communicating to the system administration and development teams is a priority. Technicians will be involved in rolling out and supporting, and training end users in new technology initiatives and projects.
Minimum Qualifications (or equivalent combination of education and experience)
Bachelor’s degree in related field and two to three years’ experience in technology support required. Knowledge of the Windows platform, computer hardware and peripherals required. Proficient with MS Office and other office support applications required. Basic networking knowledge and understanding of a client/server network required.
Ability to troubleshoot and support Mac computers desirable.
A six-month probationary period is required.
A probationary period may be required for current UVM employees
Hiring Min (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)): 35800.00
Payband Max (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)): 68020.00
Staff Hiring Band: No Response
Staff Union Code: NU
Open Until Filled: Yes
Posting Number: S2786PO
Department: COM Information Systems/55006
Position Number: 014701
Employee FTE: 1.0
Employee Term: 12
The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law. The University encourages applications from all individuals who will contribute to the diversity and excellence of the institution.