Lead Support Technician – HigherEdJobs | #education | #technology | #techjobs


Job Code/Title
81934 – H – Sr Computer Ops Technician 1

Position Number:

Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and
discovery – the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best
employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can
thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do
mission-driven work.

Anticipated Hiring Range: $12.50 – $13.00

Campus: MCV and Monroe Park

Hours/Week: Up to 29

Normal work days: Varies (See Comments)

work hours:
Varies (See Comments)

Does this position provide patient or clinical services to the VCU Health


Does this position require a pre-placement medical assessment?

Is any
portion of this position grant-funded?


Description of the Job

Provide frontline support and assist
Media Support Services with maintenance of classroom AV and PC instructional technology as directed, and confirm subsequent system
functionality; provide technical advice; and provide end user training. Offices located on VCU’s Academic and Medical

Required Qualifications

  • Engage regularly with end users to provide training and support.

  • Coordinate efforts between departments.
  • Must have the ability to work on various projects at any one time, solve problems as they
    come up and complete an assigned task on time.
  • Must be a self-motivated worker capable of working independently to complete tasks
    efficiently – without supervision.
  • Occasionally will be required to pick up equipment that can weigh up to 25 lbs.

  • Must be detail oriented and organized.
  • Must have a working knowledge of common software applications for word processing and
  • Must have good interpersonal skills, demonstrated ability to work with people.
  • Must have demonstrated
    ability to communicate clearly both orally and in writing.
  • Demonstrated experience working in and fostering a diverse faculty,
    staff and student environment or commitment to do so as a staff member at VCU.
  • Additional duties as assigned.

Preferred Qualifications

  • Preferred experience installing and troubleshooting Professional AV systems.
  • Must have the ability to identify and troubleshoot functionality and signal path issues in multimedia AV systems.

Additional Information

Shift times will either be (M-W 7:30am-4:00pm, Thurs 7:30-11:30am) or (M-F 7:30am-2pm)
depending on departmental needs. This will be determined per semester.

VCU is committed to providing a safe and secure environment for employees, students, visitors, and patients. As a part of this effort, a criminal records check is a condition of employment at VCU for all new employees. Criminal records checks also are conducted on current employees hired into “sensitive” or “resource critical” positions. Note: only job-related convictions may impact your progress through the employment process. It is important for you to know also that falsification of any information is grounds for termination of employment.


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