Manager, Enterprise Application Services – HigherEdJobs | #education | #technology | #techjobs


University of Scranton
Manager, Enterprise Application Services

Non-Discrimination Statement
The University is committed to providing an educational, residential, and working
environment that is free from harassment and discrimination. Members of the University community, applicants for employment or admissions,
guests and visitors have the right to be free from harassment or discrimination based on race, color, religion, ancestry, gender, sex,
pregnancy, sexual orientation, gender identity or expression, age, disability, genetic information, national origin, veteran status, or any
other status protected by applicable law.

Sexual harassment, including sexual violence, is a form of sex discrimination
prohibited by Title IX of the Education Amendments of 1972. The University does not discriminate on the basis of sex in its educational,
extracurricular, athletic, or other programs or in the context of employment.

Anyone who has questions about the Universitys
Sexual Harassment and Sexual Misconduct Policy, or the Universitys Non-Discrimination or Anti-Harassment Policy, or wishes to report a
possible violation of one of the policy should contact:

Elizabeth M. Garcia
Title IX Coordinator
The Office of Equity
and Diversity
Institute of Molecular Biology & Medicine, Rm 311
(570) 941-6645

University Mission
The University is a Catholic and Jesuit University animated by the spiritual vision and the
tradition of excellence characteristic of the Society of Jesus and those who share in its way of proceeding. All candidates must indicate
how they would help communicate and support the Catholic and Jesuit identity and mission of the University. The Universitys mission
statement and a description of the history and concepts of the Ignatian teaching philosophy may be found at


Job Purpose:
The Manager, Enterprise Applications Services is responsible for providing
leadership of University enterprise applications including Ellucian Banner and related systems, as well as enterprise third party
applications. In addition, the manager leads administrative business process initiatives involving application development, integrations,
reporting functions and tools, and ensures adherence to security protocols and practices. The manager manages and provides leadership for
the Enterprise Application Services team including Business Application Analysts, Applications Developers/Integrators, and student interns
and maintains a positive working relationship with administrative functional business leaders throughout the University.

Essential Duties:

  • Directs the operations of the Enterprise Application Services Department by providing
    management direction including assessing skills, distributing work, mentoring, and staffing of the departments development team; provides
    strategic direction, policies, and procedures for the department to ensure customers enterprise application needs are met and aligns their
    work with University governance direction, divisions tactical plan objectives, and departments goals as outlined in the Annual Report
  • Supervises the work of team members and conducts performance evaluations
  • Leads the application development
    practices/application standards of the department; manages the adherence to the formalized Software Developer Life Cycle (SDLC) and security
    tools to minimize vulnerabilities; directs software coding practices and development of technical documentation, manages application
    inventory and data classification, and integration of new tools into the developers tool-set to meet the standard policies and procedures of
    the division, with a special emphasis on information security and data integrity
  • Leads or coordinates the evaluation of
    requirements, vetting, selection, and implementation of 3rd party products with regard to functionality, security, integration into ERP and
    ROI to the Institution; directs the support and enhancement of ERP and enterprise-level auxiliary applications (on both premise and hosted
    3rd-party (SaaS) systems and reporting/business intelligence tools, in alignment with University IT application governance practices;
    oversees the integration to ERP and ongoing support of 3rd party systems; with regard to in-house or 3rd-party applications, enhancements,
    and updates, oversees the standards/processes for design, development, upgrades, testing, security, installation, preparation of
    documentation, and information communication to Technology Support Center and customers
  • Leads and facilitates business process
    reviews and application prototyping sessions, as well as, providing best practice methodologies and solutions to improve services or resolve
    problems by analyzing information and recommending solutions. Works with user community to understand business processes and leads them in
    becoming more efficient and effective in utilizing the ERP System; including functional requirement analysis, software application design
    analysis, development, testing, implementation phases, as well, as operations and maintenance phase
  • Provides guidance to academic
    and administrative departments in effectively using enterprise systems and enterprise applications available both on and off campus; works
    with University offices and committees to assess information technology needs, and develop appropriate solutions; serves on committees as
  • Collaborates with Database Management Services, Infrastructure Services, Client Services, and Information Security
    Services to ensure customers enterprise applications needs are met and evaluates the impact of proposed software application upgrades on
    existing University business processes; plans and coordinates in conjunction with Database Management Services and Infrastructure Services
    areas, the upgrades, patches, new installation of Banner ERP and related applications, and provides direction of the testing of such before
    releasing into production; this includes testing of desktop applications/browsers that interface with the ERP
  • Leads or coordinates
    customer initiatives for reporting and assists with business intelligence, analytics, data warehouses and University-wide reporting
  • Assesses and provides decision-making regarding in-house software development environment(s)
  • Co-chairs the
    Administrative Technology Advisory Council within the Division of Information Technology governance structure

Skills Required:

  • Demonstrated knowledge of formal project management practices
  • Demonstrated knowledge of business
    process improvement methods
  • Demonstrated knowledge of system and software quality assurance and information security best practices
    and methodologies
  • Strong knowledge of system and software quality assurance best practices and methodologies
  • Excellent
    written and oral communication skills; excellent listening and interpersonal skills
  • Strong customer-service orientation. Ability to
    communicate ideas in both technical and user-friendly language; ability to gather requirements from non-technical users
  • Demonstrated budgeting skills, including negotiating and monitoring third-party software and service agreements and vendor
  • Highly self-motivated and directed
  • Ability to effectively prioritize and execute tasks in a high-pressure
    environment; keen attention to detail
  • Experience working in a team-oriented, collaborative environment
  • Must be able to
    respect, support and contribute to the University’s Catholic and Jesuit mission

Minimum Education

  • Bachelors degree is required

Preferred Education:

  • Masters degree is

Minimum Job Experience Requirements:

  • Minimum of four (4) years professional experience
    managing Enterprise Information Technology Application Development which needs to include a combination of the following: software system
    design and development, business process analysis, and information management is required.
  • Experience must include professional
    experience in ERP (Enterprise Resource Planning) system implementation or similar large-scale project management

Preferred Qualifications:

  • Experience with a Higher Education ERP Systems is preferred

Schedule/Work Hours:
Monday through Friday, 8:30 a.m.-4:30 p.m. Additional hours as required.

Full Time/Part Time:

Annual Schedule:

Instructions to Applicants:

Posting Number:

To apply, visit



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