Manager, IT Business Office – HigherEdJobs | #education | #technology | #techjobs

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Austin Community College employee, please click this link to apply through your Workday account.

Community College is a public two-year institution that serves a diverse population of approximately 41,000 credit students each Fall and
Spring semester.  We embrace our identity as a community college as reflected in our mission statement.  We promote student success and
community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce
training, including appropriate applied baccalaureate degrees, in our service area. 

As a community college committed to our mission,
we seek to recruit and retain a workforce that:

  • Reflects the diversity of our community
  • Values intellectual curiosity and
    innovative teaching
  • Is attracted by the college mission to promote equitable access to educational opportunities
  • Cares about
    student success and collaborates on strategies to facilitate success for under-represented populations
  • Welcomes difference and
    models respectful interaction with others
  • Engages with the community both within and outside of ACC

Commitment to
Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion,
retention, and completion of historically underserved and under represented populations. Through continual strategic community engagement
and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture
and climate for equitable outcomes.

As an open access and low-cost institution, ACC is proud to serve a diverse student body.
Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse
cultures and socio-economic backgrounds of our students. In 2017 our faculty adopted a Statement of ACC Faculty Values. This Statement
affirms that ACC’s faculty members value collaboration, service, agency, scholarship, inclusion, and teaching, all of which attest to our
commitment to equity, diversity, and inclusion at the heart of our mission.

Job Posting Title:

Manager, IT Business

Job Description Summary:

This role is responsible for managing the business office of the IT department
including IT budget management, technology vendor management, and IT performance management. The senior manager of the IT business office
will oversee the aforementioned functions and the employees responsible for carrying out the day-to-day activities related to these
functions. Under the direction of the AVP of IT Shared Services and in conjunction with other members of the IT leadership team, the senior
manager will define processes and standards for establishing and maintaining relationships with technology vendors. The senior manager will
also work with IT leaders to define and report on IT performance metrics and ensure budgets are properly managed across the

Job Description:

Description of Duties and TasksEssential duties and responsibilities include
the following. Other duties may be assigned.

  • Supervises, trains, coaches, directs, coordinates, and disciplines personnel while
    adhering to organizational human resource policies and procedures as well as related employment laws.  Recommends hire and termination
    personnel actions for positions supervised.
  • Establishing a formal technology vendor management function.
  • Working with the
    organization’s procurement team to ensure technology vendor partnerships are built in accordance with both IT best-practice and the
    standards of the broader organization.
  • Working with vendors, internal parties and consulting partners to ensure ACC’s technology
    contracts are properly managed such that spending on technology is streamlined.
  • Owning responsibility for all RFXs issued from the
    technology department.
  • Owning responsibility for organizing IT contracts and ensuring timely renewal for all technology contracts;
    including all technology contracts that support the broader organization.
  • Coordinating with IT team leaders to ensure efficient and
    effective budgeting across the various teams.
  • Working with IT leadership to set and refine IT performance metrics.
  • Reporting
    to the IT organization and the broader organization on IT performance metrics.
  • Managing and mentoring IT vendor managers, budget
    coordinators and performance managers in their efforts to ensure adequate execution of their day-to-day functions.
  • Organizing staff
    development initiatives aimed at improving IT performance through training and process improvement.

Additional Job Specific
KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or
without reasonable accommodations, that the essential functions of the job can be performed.

  • Strong people management skills with
    proven ability to motivate employees and get tangible results.
  • Very strong knowledge of typical technology service models and
    contract types including but not limited to: IT hardware purchasing with maintenance and support contracts, contracts related to outsourcing
    software development, data center contracts, Software as a Service (SaaS) and Infrastructure as a Service (IaaS)
  • Knowledge of contract management platforms.
  • An excellent grasp  of IT performance measures (SLAs, OLAs, etc.) and
    how they should be set and refined to ensure measurable IT performance.
  • Strong budgeting experience and the ability to manage large
  • Supervising and coordinating the activities of subordinate personnel.
  • Experience working with state, local or
    federal solicitations.

SkillsMust possess required skills and be able to explain and demonstrate, with or without
reasonable accommodations, that the essential functions of the job can be performed.

  • Must possess very strong negotiating and
    influencing skills.
  • Proven ability to build and deploy dashboards and other tools for reporting on performance to a broad
  • Must be poised, well-spoken and a strong overall communicator who is able to work with external business partners as well
    as internal stakeholders.
  • Maintaining an established work schedule.
  • Effectively using organizational and planning skills
    with attention to detail and follow-through.
  • Maintaining confidentiality of work-related information and

Technology SkillsRequired Work Experience

  • Three years of
    directly related work experience and one year supervisory experience.
  • Completion of the ACC Supervisor Certificate Series Program
    will satisfy the supervisory experience required for this position.

Preferred Work Experience

  • Three or more
    years years of experience as in IT vendor management writing solicitations (RFPs, etc.) for technology purchases.
  • Three or more
    years of experience working in an IT organization with responsibility for publishing IT performance reports.
  • Three or more years of
    experience in a capacity managing technology budgets.

Required EducationPreferred Education

  • Bachelor’s degree in business or information technology.

Licenses/Certifications; Other

  • Valid Texas Driver’s License and reliable transportation for local Austin area

Other Preferred Qualifications

  • ITIL Certification Preferred.


  • Work is performed in a standard office environment.


  • Supervise safe
    operation of unit. Facilitate safety inspections. Take reasonable and prudent actions to eliminate identified hazards. Ensure employees
    receive appropriate safety training and foster a workplace safety culture.

Salary Range

$70,645 -

Reports to Associate Vice Chancellor, Enterprise Arch & IT Shared Svcs

Number of


Job Posting Close Date:

January 21, 2022

ACC Benefits

Full-time faculty and staffing table employees who work in full-time and/or part-time positions at the college are
eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical,
dental, life insurance, short- and long-term disability, retirement plans and AD&D.

ACC does not participate in Social
 ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and
Administrators Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by
federal law.

EEO Statement

The Austin Community College District is an Equal Opportunity Employer advancing
inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, age, protected veteran status, political affiliation or other protected

Clery Act

As required by the US Department of Education, employees are required to report
violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select
individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified,
trained, and provided resources for reporting.


The above description is an overview of the job. It is
not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the
skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add,
change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other
duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable
individuals with disabilities to perform the essential functions.

Austin Community College is an Equal Opportunity Employer.

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