Manager of Constituent Service – HigherEdJobs | #education | #technology | #techjobs


Description

University of Colorado | CU Anschutz Medical Campus

Office of Information
Technology

Manager of Constituent Service

Position #702312 – Requisition #

* Applications are
accepted electronically ONLY at www.cu.edu/cu-careers *

The University of Colorado has
a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement,
and exemptions can be found at:

Anschutz:
https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012—covid-19-vaccination-requirement-
and-compliance.pdf?sfvrsn=4e9df3ba_2

Denver:
https://www.ucdenver.edu/coronavirus

Exemptions vary by campus location/department.

Campus/Unit-Specific Exemptions:

  • Anschutz Campus – Exemptions are allowed for medical or religious reasons.
  • Denver Campus – Exemptions are allowed
    for medical, religious, or personal reasons.
  • Consolidated/Central Services Administration – Will follow Anschutz policy on
    exemptions.

The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an
inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse
backgrounds.

Office of Information Technology has an opening for a full-time University Staff (unclassified) Manager of
Constituent Service position.

About the University of Colorado Anschutz Medical Campus

The University of
Colorado Anschutz Medical Campus is a world-class medical destination at the forefront of transformative science, medicine, education and
patient care. The campus encompasses the University of Colorado health professional schools, more than 60 centers and institutes, and two
nationally ranked independent hospitals – UCHealth University of Colorado Hospital and
Children’s Hospital Colorado – that treat more
than two million adult and pediatric patients each year. Innovative, interconnected and highly collaborative, the University of Colorado
Anschutz Medical Campus delivers life-changing treatments, patient care and professional training and conducts world-renowned research
fueled by over $650 million in research grants. For more information, visit www.cuanschutz.edu
.

Why Work for OIT?

The Office of Information Technology works to advance the University mission by providing
innovative technology solutions and services to the CU Denver | Anschutz Medical Campuses, their constituents and partners. Click here to find out more about the Office of Information Technology

The Office of
Information Technology (OIT) officially formed in March of 2014 with the vision of becoming the primary organization that university
constituents utilize to solve their information technology challenges. To meet this vision, it was clear that a culture that put our
constituents at the center of our service offering was necessary. OIT began working to build a culture of six core values, Service
, Professionalism, Leadership, Innovation, Community, and Excellence (SPLICE) through our focus
on TEAM – Trust, Empower, Appreciate, and Motivate. In July of 2018, we launched a cohesive culture initiative targeting
continued development, engagement, and alignment with our SPLICE values.

Our culture of SPLICE
includes creating a workplace in which everyone feels a sense of belonging. Our Culture Engagement Team has led the effort to ensure
employees feel heard and valued. Employee engagement is further driven through our internal recognition program where employees can
appreciate one another publicly, while linking it back to our SPLICE values. We continue to make significant investments
in leadership and management training for our directors, managers, and individual contributors to ensure we are not only reinforcing our
values through the organization, but living them as well. Click here to find out more about OIT’s Culture
are not only reinforcing our values through the organization, but living them as well.

We value our employees and strive to
achieve work life balance, inclusivity, and a fun working environment. Click HERE to view testimonials from OIT Employees about why they enjoy working for OIT!

Nature of Work

The Manager for Constituent Services is an unclassified administrative position in the Office of Information Technology requiring
strong leadership and management skills and advanced technical knowledge. The position provides traditional direct line-and-staff
supervision. The position holder is directly responsible and accountable for ensuring the work unit provides robust and reliable technology
services in support of multiple applications and services. This includes, but is not limited to: Microsoft 365, Adobe Creative Cloud,
Cherwell, Zoom, Qualtrics, Formstack, and related enterprise-level constituent focused applications. Critical to the success of this
position will be the ability to blend on premises technology with external service offerings into enterprise service offerings for the
University of Colorado Denver | Anschutz Medical Campus community. Further, all services must be well articulated and depicted in such a
way as to describe their use and differentiation, such that customer tool selection complexity is minimized.

Jobs in this career
family develop, maintain, and support computer systems, software and networks. Functions include enterprise operations, distributed
computing, academic computing, research computing, computer hardware and software management, computer networking, telecommunications,
systems development, database administration, server administration, website management, programming, desktop support, and help desk
operations.

Managers are responsible for the day-to-day operation of functional work units, including the development and
implementation of processes consistent with college, school or departmental strategies and processes and the supervision of professional
and support staff.

Supervision Received

The Director of Enterprise Applications and Services for the Office
of Information Technology at the University of Colorado Denver | Anschutz Medical Campus provides supervision and administrative review for
this position. The Director assigns work by directives, and general instructions that outline goals and objectives pertaining to the
strategy of Constituent Services, as well as coaching, providing feedback, and where appropriate prescribing specific tactics. The assigned
work is frequently multifaceted, unstructured, technical, and generally time sensitive.

Supervision Provided

The Manager of Constituent Services supervises several positions serving both as individual contributors, and team leads. In this
supervision, it is necessary for the Manager to transform the sometimes-high level objective based directives given to them into a series
of actionable tactics to be performed by themselves and their staff. Generating and participating in a culture of positive teamwork is a
necessary outcome of this supervision.

Examples of Work Performed

  • The Manager for Constituent Services
    oversees the day-to-day operations of the Constituent Services team within OIT. This includes the establishment and maintenance of a record
    of all technical skills required to maintain all components, paired with staff capabilities; ensuring ongoing cross coverage, as well as
    managing staff scheduling to achieve at least single point coverage during all established coverage hours.
  • Manages
    administrative tasks and staff performance for the Constituent Services teams including: completing of performance plans, conducting at
    least four documented performance coaching sessions per year, completing a written performance evaluation for each employee, and meeting
    with all employees regularly to provide a forum for bi-directional feedback, discussion, and adjustments to work assignments.

  • The position is responsible for the development and maintenance of a program roadmap, aligning service capabilities with business
    objectives, capitalizing on technical and / or skill synergies, and rationalizing technology advancements. This exercise will require
    collaboration with other Managers/Directors, the Director of the division, university constituents and the CIO. Further, the position is
    responsible for the development, implementation and testing of Business Continuity and Disaster Recovery plans for all service components
    in collaboration with other OIT divisions and programs.
  • Transformation of the program roadmap into actionable discrete
    implementation projects for review and management in accordance with established OIT project management and review procedures. These
    projects may be managed by an assigned project manager (either from within or outside the group), or the Manager themselves.

  • Ensures the development and maintenance of technical and service documentation for all technology components and services offered. These
    documents are intended to document technology service and process to internal workers to convey knowledge among team members, as well as
    provide insight for security and architectural review by others within OIT, and as appropriate external reviewers.
  • Ensures the
    appropriate use of funds allocated to achieve objectives, verifying that receipt of goods, services and work product is in accordance with
    items billed, and meets the standards set forth.

This description is a summary only and is describing the general level of work
being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business
need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring
authority.

Qualifications

Minimum Qualifications

Education and Training:

  • Completion of four years of college with a bachelor’s degree form an accredited university or college with major emphasis in
    Business Administration, Engineering, Computer Science, Information Systems, or a closely related field.

Substitution:

  • 4 years of professional or high-level technical experience may be substituted for the bachelor’s degree.


Experience:
Required:
Applicants must meet minimum qualifications at the time of hire.

Preferred Qualification


Experience:

  • 7 years of progressively responsible experience in the IT industry is preferred.
  • Operational IT
    experience within a governmental or higher education institution is desired.
  • Experience with implementing Microsoft voice and
    A5 licensing features.

Education :

  • An M.B.A. or M.S. with emphasis in telecommunications, computer science,
    information systems, IT security, or systems engineering desired

Conditions of Employment:

This position may
require some occasional weekend and evening assignments as well as occasional availability during off-hours for participation in both
scheduled and unscheduled activities.

This position is eligible for full-remote, hybrid, or on-site working locations. The work
schedule will be based around core working hours in Colorado Mountain Time.

Must be willing and able to travel between campuses
(Denver Campus and Anschutz Medical Campus)

PLEASE NOTE: Candidates will be responsible for travel expenses related to the
interview process and any relocation expenses, if applicable.

Parking expenses for employees are not covered by the university. To
review parking options please visit the link below and select your appropriate campus:

Facilities Management
Permit Parking

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or
upon start date. Information regarding this requirement, and exemptions can be found at:
https://www.cu.edu/vaccine-requirement

Salary and Benefits:

The salary range (or hiring range) for
this position has been established at $73,102 to $110,000.

The salary of the finalist(s) selected for this role will be set based
on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above
salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation
at the time of posting.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides
generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation
Calculator: http://www.cu.edu/node/153125

Special Instructions to Applicants :
Application Deadline: Applications are accepted electronically ONLY at www.cu.edu/cu-careers. APPLICATION DEADLINE: Review of applications will begin immediately and will continue until the
position is filled. Diversity and Equity: The University will provide reasonable accommodations to applicants with disabilities throughout
the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human
Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu. CU Denver | Anschutz
Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives
to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities,
persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.
CU Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors.
To assist in achieving that goal, we conduct background investigations for all prospective employees. Application Materials Required :
Cover Letter, Resume/CV, List of References Application Materials Instructions : Required Application Materials: To apply, please visit: http://www.cu.edu/cu-careers and attach: 1. A letter of application which
specifically addresses the job requirements and outlines qualifications 2. A current CV/resume 3. List of three to five professional
references (we will notify you prior to contacting both on and off-list references) Questions should be directed to OIT Human Resources at
ucd-oit.HumanResources@ucdenver.edu

Job Category:
Information Technology

Department: U0001 — DENVER & ANSCHUTZ MED CAMPUS – Office of Information
Technology

Posting Date: Jan 7, 2022

Closing Date: Ongoing

Contact Name: OIT Human Resources

Contact Email: ucd-oit.HumanResources@ucdenver.edu

Posting Number:
00702312


The University of Colorado is committed to diversity and equality in education and employment.



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