Manager of Support Services – HigherEdJobs | #education | #technology | #techjobs

Position Announcement

Position title:
Manager of Support

Reports to: CIO/Executive Director of Infrastructure and Resources

Infrastructure and Resources/Computing Services
Position Number: A2D003
FTE: 1.0

Position Summary:

The Support Services Team in Computing Services provides technical customer support
for all campus constituents including the helpdesk, faculty/staff computing, Residential Network (ResNet), campus computer labs and
technology-enabled classrooms. This position is both a functional manager position, providing leadership and supervision to the Support
Services Team, and also a hands-on technical position, providing support for campus computers and various IT systems.

This is a
twelve-month exempt, at will, full-time position reporting to the CIO/Executive Director of Infrastructure and Resources.

Specific Job Duties (Essential Functions and Responsibilities):

  • Provide active supervision and effectively
    communicate with team members by holding and facilitating weekly team status meetings and one-on-one meetings with team members on a regular
  • Maintain, update, and review Support Services’ strategic planning items and the team’s project list on a regular
    basis to ensure goal completion.
  • Meet regularly with the Chief Information Officer and other team leads in order to keep CIO and
    other team leads abreast of specific issues and ensure the individual team goals support the mission and vision of the Computing Services
  • Provide input into the departmental strategic plan, lead and participate in appropriate Technology Research and
    Implementation Proposals (TRIPS), and provide strategic, budgetary, and resource planning recommendations to the CIO.
  • Actively
    participate in the IT Governance structure by attending IT Governance meetings as needed, acting as an IT Liaison on relevant projects, and
    supporting the Faculty Technology Advisory Committee (FTAC) and Administrative Technology Advisory Committee (ATAC) as an ex-officio member
    when needed.
  • Act as a point of contact for the department as appropriate to support campus communications and take the initiative
    to resolve associated issues as they arise.
  • Provide specific and documented feedback on team members’ job performances to
    support performance appraisal and management processes.
  • Actively observe the performance and behavior of team members and provide
    appropriate mentoring and coaching to correct problem behaviors and assist team members with professional development.
  • In
    coordination with the CIO, provide overall direction of team goals, and implement those goals at the team level.
  • Manage team
    budgets and purchases, including keeping accurate, up-to-date records and supporting documentation pertaining to departmental and campus
    equipment and software purchases.
  • Perform strategic planning and budgeting for the student labs and TEC classrooms, including the
    refreshing of equipment in the labs and TEC Classrooms.
  • Explore new technologies to enhance the functionality of the labs and TEC
  • Provide support for all Apple Macintosh computers on campus, and backup support for the other Support Services team
    members as needed.
  • Manage licensing for the labs and TEC Classrooms.
  • In coordination with the Support Services Team and
    the Systems Administration Team, provide support for various IT systems, such as the campus security camera system, lock system, and other
    systems deployed on campus.
  • Coordinate the collection and utilization of relevant support metrics for the various areas of Support
    Services in order to improve overall level of customer service and satisfaction.
  • Other duties as assigned.


  • Bachelor’s degree in MIS, CIS, CSCI or related field. Related work experience may be
    considered as a substitute for the Bachelor’s degree requirement.
  • Minimum of 5 years professional work experience in an IT
    field with demonstrated increasing levels of professional, technical, and supervisory responsibility.
  • Demonstrated technical
    abilities and leadership in a support services team environment.
  • Excellent verbal and written communications skills.
  • Excellent interpersonal skills, with a demonstrated ability to work with diverse campus perspectives and constituencies.
  • Extensive experience with implementing cross-functional and intra-departmental projects and systems.
  • Knowledge of current
    trends, ideas and resources in the support services area of higher education.
  • Ability to treat others with respect, civility, and
    courtesy and to work honestly, effectively, and collegiality with employees, students, and the community. This includes the ability to use
    appropriate conflict management skills to effectively manage any disagreement that might arise or to bring the disagreement to management
    for assistance in productive resolution when the situation requires.
  • Ability to consider alternative and diverse perspectives, to
    communicate effectively both orally and in writing, to remain poised under all circumstances, and to interact effectively with people in a
    positive manner that engenders confidence and trust.

Conditions of Employment:
The position is a full-time,
12-month exempt at-will administrative position with benefits.

Salary and Benefits:
annually; salary is commensurate with education, qualification, and experience. Adams State University offers a competitive benefits

Required Application Materials:

  • Letter of application, describing interest and directly
    addressing qualifications for the position;
  • Current resume/vita;
  • Names and contact information of three professional
    references; and
  • Unofficial or official transcripts from all post-secondary education institutions attended (official transcripts
    required upon hiring).

Please Submit All Application Materials Electronically To:
Traci Bishop, Assistant
to the CIO, Computing Services

Review of complete applications will begin as applications are received and continue
until the position is filled.

Additional Information:

In compliance with the Immigration Control Act
of 1968 candidates for positions must provide proof of eligibility to work before an offer of employment can be made final.

State University performs background checks as a condition of employment for prospective employees and current employees seeking certain
promotional opportunities. Offers of employment are contingent upon completion of an acceptable background check. Applicants will be asked
to provide personal data and sign a release form before the background check is conducted. Applicants who fail to provide the data and
consent form will not be considered for employment or promotion. Background checks include review of criminal records and sex offender
registry background. Credit and driving record background may apply to certain positions.

Adams State University is an Equal
Opportunity/Affirmative Action employer. Applications are sought from all qualified persons regardless of race, color, sex, disability, and,
as covered by law, veteran status. In addition, University policies prohibit discrimination on the basis of religion, national origin,
ancestry, age, sexual orientation including transgender status and gender expression, marital status, and parental status.

State University is dedicated to fostering Inclusive Excellence and especially encourages applications from women, people of color, members
of the LGBTQ+ community, veterans, individuals with disabilities, and other historically underrepresented populations. Given the
university’s mission and student body composition, the institution is committed to increasing the diversity of its professional staff
and is actively seeking qualified applicants who have experiences, skills, and/or personal attributes that augment the perspectives of our
current faculty and staff; we will give particular consideration to qualified applicants with experience in ethnically diverse settings or
who possess varied language skills and have a record of successful experience in engaging diverse communities and student populations.
Additional information about the university and the academic mission may be found at

Title IX of the Education Amendments of 1972
and Part 106 of the Code of Federal Regulations (CFR) prohibits discrimination on the basis of sex, including in admission and employment.
Inquiries about the application of Title IX and CFR 106 to Adams State University (ASU) may be directed to ASU’s Office of Equal
Opportunity, Director Ana Guevara, and/or to the Assistant Secretary for Civil Rights of the Department of Education. Support resources for
sexual misconduct, ASU’s sexual misconduct policies, contact information for the Adams State University’s Office of Equal Opportunity &
Title IX, as well as a detailed procedure for filing a grievance due to discrimination on the basis of sex may be found online at These procedures also describe the University’s
response to reports and/or complaints of sex discrimination or sexual harassment.

About Adams State University –
Alamosa, Colorado:

Adams State University is a state-supported regional comprehensive university in Alamosa, Colorado,
United States. Adams State is Colorado’s premier Hispanic Serving Institution (HSI) and is also a Minority Serving Institution (MSI)
with over 54% of our students representing diverse backgrounds. We have a high percentage of first-generation students with an equally high
percentage of students who are Pell eligible. The university offers undergraduate programs in the physical and natural sciences, social
sciences, kinesiology, fine arts, business and nursing, and specializes in educator curricula in several disciplines. Adams State also
offers graduate degrees in history, art, business (MBA), and educator programs, including counselor education; the university also has a
doctoral (PhD) program in counselor education. The university has an active athletic program, both in participatory sports and in athletics
educator training. The Adams State Grizzly athletic teams compete under the auspices of the Rocky Mountain Athletic Conference.

Located in the beautiful San Luis Valley between the Sangre de Cristo and San Juan mountain ranges, Adams State University is a
state-supported Hispanic Serving Institution (HSI) in Alamosa, CO. The vast San Luis Valley is designated the Sangre de Cristo National
Heritage Area. We are, at 7,500 feet, in the largest alpine valley in the United States. Alamosa is located approximately 3.5 hours from
Denver, 1.5 hours from Taos, New Mexico, and 2.5 hours from Santa Fe, New Mexico. Alamosa has a population of 9,500, with recently built
elementary schools, a moderate cost of living, and affordable housing. ASU takes a leading role in local theatre performances and musical
events and is in an area where the opportunities for outdoor recreation abound.

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