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Claremont, CA
Job Posting Title:
Manager of Technical Services
Job Description:
PRIMARY
PURPOSE/GENERAL DESCRIPTION:
Reporting to the Executive Director of Information Technology, the Manager of Technical
Services oversees and monitors the daily operations of Technical Services area of the Information Technology department. The Manager
provides strategic leadership in a department devoted to collaborative, stakeholder-focused adoption and implementation of existing and
emerging technologies and standards. The Manager also oversees and assists the technical computing staff in system management across both
on-premises and cloud services.
DESCRIPTION OF DUTIES AND RESPONSIBILITIES:
ESSENTIAL
FUNCTIONS:
This information is intended to be descriptive of the key responsibilities of the position. The list of
essential functions below does not identify all duties performed by any single incumbent in this position. Perform other duties as
assigned.
- Supervises and supports the technical staff in enterprise device management, email/collaboration, identity and access
management, SaaS, technology and software acquisition, deployment, troubleshooting, and support. - Provides consultation to the
Executive Director of Information Technology regarding technical matters and overall strategic direction for the College. - Works
collaboratively with all Information Technology team providing technology leadership. - Maintains the security and integrity of the
College’s resources. - Manages, tracks, and reports on the status of IT systems and projects.
- Develops plans for growth and
advancement of the College’s technology and infrastructure including, but not limited to,:
- Azure AD
- Microsoft
365 - Cloud Compute and storage
- Enterprise Device Management
- Smart classroom and conference areas
- Identity
connections including SSO and MFA - Documentation for troubleshooting, planning and institutional standards
- Provides
project management support for large-scale projects involving technology resources under the direction of the Executive Director of
Information Technology and supported by the Information Technology Project Manager.
- Develops, and implements College
policy related to Information Technology and Information Technology Security. - Provides system management for all services
including:
- Keeping system software up to date.
- Keeping application software on the systems up to
date. - Performing regular backups of the systems.
- Maintaining accounts on the systems.
- Providing for system and data
security and privacy. - Making suggestions for new software and hardware.
- Implementing approved recommendations for additional
system features.
- Maintains networking and system management directions and provides recommendations for
improvement. - Actively participates in consortium-wide technical community meetings.
- Perform other duties as
assigned. - Active support for the College’s Principles of Community and Principles of Diversity in the performance of job
duties.
- In order for the College to be able to respond to emergencies and support our community, it is the expectation
of the College that in your role you will be prepared to pivot to support students and College operations as needed. The College reserves
the right to ask you to perform duties outside your traditional roles to support the College as it responds to student and operational
needs. Scripps is a small liberal arts College and, therefore, all employees are prepared to support wherever needed.
REQUIRED KNOWLEDGE, SKILLS, ABILITIES:
Individual must possess knowledge, skills and ability to be able to
successfully perform the essential functions of the position or be able to explain or demonstrate how the essential functions will be
performed, with or without reasonable accommodation, using some other combination of skills and abilities.
- Knowledge of
cloud-based services including Azure, AzureAD, M365, and related Microsoft cloud services. - Expertise with EDM (Enterprise Device
Management) including MS InTune and JAMF Pro and JAMF Connect. - Excellent computer technical skills with servers, desktops, and
web. - Ability to supervise and direct the work of others as well as works well in a team environment
- Ability to interact well
with a diverse campus population. - Excellent organizational, communication and teamwork skills.
QUALIFICATION
STANDARDS:
EDUCATION & EXPERIENCE:
Bachelor’s degree in computer science or any combination of
education, training or experience that provides the required knowledge, skills and ability to perform the job.
Four or more years of
experience required in related positions. Expertise in Microsoft Azure, AzureAD, M365, InTune, JAMF, and Information Security.
LICENSES / CERTIFICATES:
M365/Azure certification including Enterprise Admin Expert, Mobility and Security,
Identity and Access Admin, Security Operations Analyst is preferred.
OTHER:
HOURS & CLASSIFICATION AND
STATUS:
This is a regular, full-time, benefits-eligible, exempt position.
The regular hours for this position are
8:00 am to 5:00 pm Monday-Friday. Hours may
vary due to the needs of the department.
While the College values in-person
instruction and interaction as one of its hallmarks of a residential liberal arts education, Scripps College recognizes that certain
positions may be able to complete some work remotely. This position has been identified as one that can complete duties remotely. A
telecommuting schedule is provided at the discretion of the divisional Vice President and will be determined at the time of hire. The
College reserves the right to modify the telecommuting policy at any time and adjust an employee’s telecommuting schedule based on the needs
of the College and/or employee performance.
SUPERVISORY RESPONSIBILITY:
Supervises IT Systems & Security
Technician.
Work Environment
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. The noise level in the work environment is quiet to moderate.
Physical and
Mental Requirements
Ability to maintain good concentration level while dealing with interruptions; attention to details with
emphasis on accuracy; capable of giving, receiving, and analyzing information, formulating work plans, and articulating goals and action
plans.
Sitting in a normal seated position for extended periods of time. Standing for extended periods of time. Reaching and
extending hand(s) or arm(s) in any direction. Finger dexterity required to manipulate objects with fingers rather than the whole hand(s),
or arm(s), for example, using a keyboard. Communication skills using the spoken word. Ability to see within normal parameters. Ability to
hear within normal parameters. Ability to bend and stoop, for example, to file. Ability to move about. Ability to lift and carry short
distances up to 20 lbs., for example to lift or move office supplies, files, books and packages.
At-Will Employment
Regular employment at the College is for no specified period of time; conditions and status of employment (hours, pay, title, duties,
etc.) are subject to change at any time. Scripps College is an At-Will employer. Employees, and likewise the College, are free to end the
employment relationship at any time, for any reason, with or without notice or cause, unless otherwise prohibited by law.
With
the goal of providing the safest campus possible for our community, the College is requiring faculty and staff to have their COVID-19
vaccines up to date within two weeks of hire date or within two weeks of when employee becomes eligible to receive a booster, whichever is
later. The College considers a vaccine to be up to date if (i) the individual has previously received two doses of the Pfizer or Moderna
vaccine and receives either a third dose of one of those vaccines or one dose of the Johnson & Johnson vaccine or (ii) the individual has
previously received one dose the Johnson & Johnson vaccine and receives either a second dose of the Johnson & Johnson vaccine or one dose of
the Pfizer or Moderna vaccine. Exemptions for documented medical reasons or a sincerely held religious belief may be requested.
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