Remote Strategic Customer Success Manager at Loom | #education | #technology | #techjobs


About LoomnLoom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 10M users across 120k+ companies. Our customers are global and use Loom at work at world-class companies including Netflix, HubSpot, Atlassian, Juniper Networks, and Twitter.nnFounded in 2015, Loom has raised over $200 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, and Andreessen Horowitz.nnThe RolenLoom’s Customer Success team partners with our largest customers to facilitate more effective and expressive communication for their employees. Our Customer Success Managers are accountable for revenue retention, growth, and customer happiness across their book of business. Our approach centers around building trust-based relationships to drive effective hybrid work behavior and valuable outcomes for our customers. We’re looking for ambitious and thoughtful customer advocates, who are eager to build meaningful relationships with our customers and help us build the foundations of what it means to do Customer Success at Loom.nnnHow We WorknFreedom and Flexibility: At Loom, we believe work is an act, not a place. When we disengage work from a location, we can accommodate a broad range of life choices. You can choose to work from home or while you travel. If you are in the Bay Area, you can drop by our San Francisco office on 2nd and Market St. when reopens in Fall 2021. We are able to hire across the United States and Canada* and are continuing to expand our international presence. And you are free to move within a country without any adjustment to compensation.nnEngaging Workday: The key to an engaging workday is finding the right balance between different ways to work sync, async, text and video. Loom makes it easier for us to say what we mean without having to schedule a zoom meeting or struggle to find the right words. And using async communication allows us to free up time for deep work every day. We believe there’s a place for sync time – often a conversation on Zoom is exactly what is needed. For team meetings, this ‘sync time’ is typically between 9AM-Noon PT given where the overlap of timezones where Loommates are located.nnWork-Rest Balance: The way we balance the fast-paced demands of a high-growth startup and sustainability is making rest a priority. We offer a flexible PTO policy so you’re able to take time off when you need it. We also go fully offline once a year between Christmas and New Year (and twice during the Pandemic). Rest is also part of the workday, not just during PTO. Taking a break for personal commitments, whether it’s watching the kids or getting some exercise is natural part of the workday.nnSocial Connection: Relationships and connectedness matter. We are intentional about building trust and relationships through unique, shared experiences. Our virtual workspace keeps us connected day-to-day whether it’s through Looms celebrating wins or our buzzing Slack communities. Post-COVID, we want Loommates to meet in person at least twice a year purely for fun. We’re also experimenting in local offices as social spaces, starting with San Francisco in Fall 2021.nnPerks at LoomnCompetitive compensation and equity packagen99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)nFlexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)nHealthcare reimbursement (for International employees)nLife, AD&D, Short and Long Term Disability Insurancen401(k) with 4% company matchingnProfessional development reimbursementnMental health and wellness reimbursementnGym reimbursementnUnlimited PTOnPaid parental leavenRemote work opportunitiesnHome office & technology reimbursementnnLoom = Equal Opportunity EmployernWe are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.nnWe value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

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