Remote Technical Support Engineer US at Degreed | #education | #technology | #techjobs


Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people use to learn and build their careers—skill insights, LMSs, courses, videos, articles, and projects—and match everyone to growth opportunities that fit their unique skills, roles, and goals.n nDegreed is looking for a Technical Support Engineer to join our Client Experience (CX) team. As a Technical Support Engineer, you will interact directly with Degreed clients and their end-users to ensure that technical issues are resolved quickly and efficiently.  You are ready to provide an unparalleled support experience, and you recognize that this role significantly impacts the Degreed client experience and can impact client satisfaction and retention.  n nThis role will report to the Manager, Technical Support Engineering, and will be working remotely within the United States.nnTotal Rewards at Degreedn nWe believe your best work happens when you have a complete life balance, and Degreed gives you the support and flexibility to make that happen. Degreed is committed to delivering a comprehensive benefits program that provides the support you need. At the time of this posting, this role is eligible to participate in the following benefits:nnComprehensive health insurance for you and your family (both PPO and HDHP plans available)nDental and vision plans for you and your familynEmployer-paid life insurance, AD&D, short-term disability, and long-term disabilitynCompany equityn401(k) Retirement Savings Plan with up to 4% matchnCompany funded HSA and dependent care FSA (pending eligibility)nGenerous Parental LeavenUnlimited Paid Time Off and 5 sick days per yearnEducation benefit: Up to $1,200 per year for anything you want to learn (and we mean anything)!nOne-time Home Office Stipend to make your workspace more comfortablenMonthly internet and phone stipendnMonthly wellness stipend through Twicnn*Degreed reserves the right to modify these benefits at any time, for any reason, in accordance with applicable law. Please note the offerings vary based on location.nnWork Environment & Physical DemandsnnDegreed is a remote-first company; however, our roles are open to in-office or flex work if you live in a city with a physical office location (when it is safe to return to the office). This role has the opportunity to operate 100% virtually from your home office, within any state that Degreed is authorized to do business. As a global business, we primarily collaborate through virtual meetings (Zoom), email, and Slack. You will be required to operate a laptop computer, computer software platforms, and other office productivity machinery as necessary in this role.  Due to the nature of this role, you must be able to remain stationary for extended periods and must be able to observe and interpret written and/or verbal communication.n nAdditional Information n nDegreed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.n nWe are committed to the full inclusion of all qualified individuals. As part of this commitment, Degreed will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. n nPursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.  Degreed uses the E-Verify employment verification program.  See Degreed Jobs for more details on Degreed and why you should come work with us!nn

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