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Front Range Community College
Coordinator, Student Learning Technology Support – College-Wide
Who We Are
We are the largest community college in Colorado, enrolling close to 28,000 credit students annually. We were one of 30 colleges in the initial American Association of Community Colleges Pathways Project, recently selected as a “Most Promising Place to Work” in Diverse Magazine, and profiled as one of six top community colleges for transfer student success in a recent Aspen Institute publication. We have developed a strong strategic plan focused on improving student graduation and transfer rates and have made significant investments in advising and other student support programs.
We also have a strong commitment to inclusion, equity, and diversity. We are actively seeking to hire a workforce that matches our student community and will support our Philosophy of Inclusion.
We are guided by the philosophy “One College, Many Communities.” Campuses share many common values, goals, and practices, but are also given the opportunity and flexibility to develop unique cultures and programs that serve individual communities. In addition, we have a clear vision outlined in its strategic plan. For more information, visit the following: www.frontrange.edu and VISION 2020.
Who You Are
As the Student Learning Technology Support Coordinator, you will work as part of an innovative, creative, collaborative and flexible team focused on student success in the online learning environment. You will provide hands-on leadership, training, and support of student learning technology and digital accessibility; reducing barriers to success by expanding support for students from diverse backgrounds throughout their FRCC journey from connection through completion.
In this position, you will manage and provide technical support and training necessary for online operations related to students at the college. You will provide technical support and training to students in their use of the learning management system (LMS) and related technologies and be the department liaison for student LMS questions escalated from the 24×7 Help Desk.
You will also support digital accessibility of online instructional materials, including promoting and building awareness of digital accessibility principles; consultation regarding accessibility of instructional materials; assistance with digital content remediation.
In this position, you also support the Assistant Director, Learning Technology or other online team members as needed, travel to all FRCC campuses and other locations as identified and may occasionally need to work outside of standard business hours.
SELECTION PROCESS: Position will remain open until filled.
In your application, please include a resume and cover letter that specifically addresses how your background and experience align with requirements, qualification and responsibilities of the Student Learning Technology Coordinator.
SALARY: $49,148 annually
BENEFITS: 2020 – 2021 APT & Faculty Benefits
PRIMARY DUTIES:
Student LMS, Third Party Tools and Learning Technology Support:
- Serve as the technical point of contact for students and faculty with questions regarding learning technology (LMS, third party tools, online proctoring, online tutoring), including responding to phone, email and escalated 24×7 Help Desk requests for student support.
- Address Tier 1 support issues, confer with supervisor on Tier 2 support issues, and escalate Tier 3 issues as identified.
- Submit monthly student technical support reporting, identifying trends and ideas on how to address those trends with training and support.
Student Learning Technology Training and Support Resources:
- Develop and implement student-focused LMS and related learning technology training efforts.
- Identify, recommend, develop/enhance new and existing just in time support resource materials.
- Assist with identifying, researching and recommending new learning technologies to benefit student success.
Support for Digital Accessibility of Online Instructional Materials
- Consult with individuals and groups incorporating digital accessibility practices, evaluate and refine existing resources, and develop new resources to promote principles of digital accessibility.
- Evaluate online materials accessibility and assist with remediation of digitally accessible content.
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