Support Specialist – HigherEdJobs | #education | #technology | #techjobs



Type:
Adjunct/Part-Time

Posted:
06/30/2021

Application Due:
Open Until Filled

Job Code/Title
81941 – H – IT Analyst 1

Position Number: HU1276

Organizational
Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery – the hallmarks of the VCU
experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great
place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous
leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Anticipated Hiring
Range:
$14.00

Campus: Monroe Park Campus

Hours/Week: 20-29
hrs/wk

Normal work days: Sunday – Saturday

Normal work hours: 7:30am – 9 pm or
1:00pm-7pm

Does this position provide patient or clinical services to the VCU Health
System?

No

Does this position require a pre-placement medical assessment?
No

Is any
portion of this position grant-funded?

No

Description of the Job

  • Quickly triage and assist
    customers visiting our Front Counter locations on either campus
  • Provide IT support for those calling into the IT Support Center
  • Communicate clearly to customers a viable and accurate solution to their IT related questions and / or concerns
  • Serve
    the customer by providing hands-on technical support when necessary to troubleshoot their machine
  • Monitor email, ticket queue and
    tech-chat for the VCU IT Support Center
  • Reserve, distribute, and triage issues with audiovisual equipment
  • Support test
    scanning services processed and administered by the IT Support Center
  • Be able to give clear concise instructions on the use of as
    well as demonstrate the capability to troubleshoot with users on varying degrees of technical know-how in the following areas (this list is
    not all inclusive):
  • Work within multiple Operating Systems (i.e. Windows and Apple)
  • Recognize and remove spyware,
    adware, malware, and / or viruses
  • Demonstrate a working knowledge of university applications including, but not limited to
    Ellucian Banner, Blackboard, Google Apps, Citrix Receiver/Workspace; as well as commonly used software such as: Microsoft Office, Internet
    Explorer, Firefox, Google Chrome, etc.
  • Maintain a clean and organized working environment (all spaces are shared)

  • Exhibit excellent customer service with every customer interaction
  • Collaborate and assist full-time IT Support Center staff with
    special projects, tasks, and other areas based upon need and skill level
  • Other duties as assigned

Required
Qualifications

  • 1-2 years minimum experience in IT support and/or customer service role or demonstrated proficiency in
    skills required for the position.
  • Knowledge in computing and network technologies
  • Demonstrates the ability to
    communicate clearly, effectively, and professionally
  • Has a willingness to search out answers independently using any available
    resources
  • Demonstrates the ability to manage time appropriately to ensure that all duties are completed.
  • Demonstrated
    experience working in and fostering a diverse faculty, staff and student environment or commitment to do so as a staff member at VCU.

Preferred Qualifications

  • Experience with multiple Operating Systems (i.e. Windows and Apple)

  • Experience removing spyware, adware, malware, or viruses
  • Working knowledge of university applications including, but not limited
    to eServices, Blackboard, myVCUmail, Office 365, app2go
  • Working knowledge of commonly used software such as Microsoft Office,
    Slack, Firefox, Chrome, etc.

Special Instructions to Applicants

  • Position will have a set schedule on
    either one of the following shifts:
  • 1st Shift Available: 7:30am-1:30pm (Monday-Friday)
  • 2nd Shift Available: 1:00pm-7pm
    (Monday-Friday)


VCU is committed to providing a safe and secure environment for employees, students, visitors, and patients. As a part of this effort, a criminal records check is a condition of employment at VCU for all new employees. Criminal records checks also are conducted on current employees hired into “sensitive” or “resource critical” positions. Note: only job-related convictions may impact your progress through the employment process. It is important for you to know also that falsification of any information is grounds for termination of employment.



Source link

Leave a Reply

Your email address will not be published.