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Type:
Adjunct/Part-Time
Posted:
06/30/2021
Application Due:
Open Until Filled
81941 – H – IT Analyst 1
Position Number: HU1276
Organizational
Overview
At VCU, we Make it Real through learning, research, creativity, service and discovery – the hallmarks of the VCU
experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great
place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous
leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.
Anticipated Hiring
Range: $14.00
Campus: Monroe Park Campus
Hours/Week: 20-29
hrs/wk
Normal work days: Sunday – Saturday
Normal work hours: 7:30am – 9 pm or
1:00pm-7pm
Does this position provide patient or clinical services to the VCU Health
System?
No
Does this position require a pre-placement medical assessment?
No
Is any
portion of this position grant-funded?
No
Description of the Job
- Quickly triage and assist
customers visiting our Front Counter locations on either campus - Provide IT support for those calling into the IT Support Center
- Communicate clearly to customers a viable and accurate solution to their IT related questions and / or concerns
- Serve
the customer by providing hands-on technical support when necessary to troubleshoot their machine - Monitor email, ticket queue and
tech-chat for the VCU IT Support Center - Reserve, distribute, and triage issues with audiovisual equipment
- Support test
scanning services processed and administered by the IT Support Center - Be able to give clear concise instructions on the use of as
well as demonstrate the capability to troubleshoot with users on varying degrees of technical know-how in the following areas (this list is
not all inclusive): - Work within multiple Operating Systems (i.e. Windows and Apple)
- Recognize and remove spyware,
adware, malware, and / or viruses - Demonstrate a working knowledge of university applications including, but not limited to
Ellucian Banner, Blackboard, Google Apps, Citrix Receiver/Workspace; as well as commonly used software such as: Microsoft Office, Internet
Explorer, Firefox, Google Chrome, etc. - Maintain a clean and organized working environment (all spaces are shared)
-
Exhibit excellent customer service with every customer interaction - Collaborate and assist full-time IT Support Center staff with
special projects, tasks, and other areas based upon need and skill level - Other duties as assigned
Required
Qualifications
- 1-2 years minimum experience in IT support and/or customer service role or demonstrated proficiency in
skills required for the position. - Knowledge in computing and network technologies
- Demonstrates the ability to
communicate clearly, effectively, and professionally - Has a willingness to search out answers independently using any available
resources - Demonstrates the ability to manage time appropriately to ensure that all duties are completed.
- Demonstrated
experience working in and fostering a diverse faculty, staff and student environment or commitment to do so as a staff member at VCU.
Preferred Qualifications
- Experience with multiple Operating Systems (i.e. Windows and Apple)
-
Experience removing spyware, adware, malware, or viruses - Working knowledge of university applications including, but not limited
to eServices, Blackboard, myVCUmail, Office 365, app2go - Working knowledge of commonly used software such as Microsoft Office,
Slack, Firefox, Chrome, etc.
Special Instructions to Applicants
- Position will have a set schedule on
either one of the following shifts: - 1st Shift Available: 7:30am-1:30pm (Monday-Friday)
- 2nd Shift Available: 1:00pm-7pm
(Monday-Friday)
VCU is committed to providing a safe and secure environment for employees, students, visitors, and patients. As a part of this effort, a criminal records check is a condition of employment at VCU for all new employees. Criminal records checks also are conducted on current employees hired into “sensitive” or “resource critical” positions. Note: only job-related convictions may impact your progress through the employment process. It is important for you to know also that falsification of any information is grounds for termination of employment.
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