Technical Services Manager – HigherEdJobs | #education | #technology | #techjobs


Hiram College invites applicants to apply for the position of Technical Services Manager.

Founded in 1850, Hiram College provides students of all backgrounds an attainable private education that teaches the 21st-century skills needed to thrive professionally and personally in the face of inevitable and constant change. Built on a community that fosters student-faculty collaboration, the College equips all students with the tools necessary to embrace active learning in the classroom, in Ohio, and beyond through technology, internship, study away, research, and other experiential opportunities for growth and development. Recognized by Colleges of Distinction, The Princeton Review, U.S. News and World Report, and as a top baccalaureate college by Washington Monthly, Hiram enrolls over 1,000 undergraduate and graduate students in academic programs on its Northeast Ohio campus and through Online@Hiram.

Reporting directly to the Executive Director of IT, the Technical Services Manager’s duties and responsibilities include, but are not limited to, the following*:

  • Manage operations and projects to proactively maintain the network infrastructure, device configurations, and the physical, virtual, and wireless connections.
  • Provide hands-on analysis, design, troubleshooting, installation, implementation, tuning, and administration of the local-area wired, wireless and wide-area networks and all associated equipment.
  • Participate in fiber and copper plant implementation and maintenance, troubleshooting and repairs, working with external contractors as appropriate, while ensuring efficient, reliable and orderly cabling infrastructure.
  • Maintain expertise in state-of-the-art IT hardware, camera, infrastructure, services, and techniques.
  • Work with the Executive Director to develop, document, maintain, and test Disaster Recovery and Security Plans.
  • Ensure minimal disruption of delivery of services and minimal risk of data breaches by identifying operational risks, implementing industry best practices, and meeting or exceeding security and compliance guidelines.
  • Consistent workplace attendance on campus (limited work from home capability).
  • Supervise Systems Administrator.
  • Performs other duties as assigned.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

  • Bachelor’s degree required
  • 5 years of prior hands-on experience and training in the support and management of a network administration and system administration environment.
  • Excellent oral and written communication skills
  • Strong customer service and interpersonal skills
  • Ability to multitask and manage a high volume of activity
  • Proven attention to detail and ability to exercise sound judgment
  • Proficient knowledge, skills, and abilities in Active Directory; Office365; File and Print Services; DNS/DHCP; Scripting; Network Security and Infrastructure Technologies; Data Center Facility Management.
  • Demonstrated ability to work in a diverse community
  • Access to transportation and a PC with Internet connectivity during off-hours
  • Be on-call and work outside of regular hours as needed
  • Occasional lifting, bending, stooping, crawling, reaching, and transporting of computing equipment

Application Process

Apply directly via https://www.hiram.edu/careers-at-hiram/

Please include a cover letter, resume, and three professional references with their names, email addresses, and phone numbers. Review of applicants will begin immediately and continue until the position is filled.


Hiram College is an Equal Opportunity Employer committed to Excellence Through Diversity!



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