Technical Support Analyst – HigherEdJobs | #education | #technology | #techjobs


Requisition Number: PRN26722B

FLSA Code: Computer Employee

Patient Sensitive
Job Code?:
No

Standard Hours per Week: 40

Full Time or Part Time?: Full
Time

Shift: Day

VP Area: Academic Affairs

Department:
01424 – Business Career Services

Location: Campus

City: Salt Lake City, UT

Pay Rate Range: $45-55K

Open Until Filled: No

Job Summary
Reviews, analyzes, and evaluates information technology systems operations. Determines user needs and requirements and recommends ways to
improve systems. Serves as primary point of contact between users and engineering/development staff.

Responsibilities

  • Reviews, analyzes, and evaluates information technology systems operations. 
  • Manages analytics, spreadsheets, and dashboards to generate reports for Eccles School statistics. 
  • Coordinates technical
    logistics of events. 
  • Determines team needs and requirements and recommends ways to improve systems. 
  • Educates
    other team members on use of systems and assists others with technological issues. 
  • Serves as primary point of contact between
    team members and other on-campus technical staff, including the Eccles School Salesforce team.
  • Performs other duties as
    assigned.

Comments

Familiar with standard concepts, practices, and procedures within a particular
field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. A certain degree of creativity
and latitude is required.

Work Environment and Level of Frequency typically required

Nearly
Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking. 

Seldom: Bending, reaching overhead.

Minimum Qualifications
Requires an associate degree in a
related area or equivalency and 2-5 years of experience in the field or in a related area. Applicants must demonstrate the potential ability
to perform the essential functions of the job as outlined in the position description.

Preferences
experience with Excel, Salesforce, and Handshake are preferred.

Type: Benefited Staff

Additional Information
The University of Utah values candidates who have experience working in settings with
students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented
students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with
disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and
consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to
individuals with disabilities. 

The University of Utah is an Affirmative Action/Equal Opportunity employer and does
not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender
identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University
does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part
106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the
application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil
Rights, or both. 

To request a reasonable accommodation for a disability or if you or someone you know has
experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office
of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator
 Office of Equal Opportunity and
Affirmative Action (OEO/AA)
 135 Park Building
 Salt Lake City, UT 84112
 801-581-8365
 oeo@utah.edu 

Online reports may be submitted at oeo.utah.edu
For more information:
https://www.utah.edu/nondiscrimination/

To inquire about this posting, email:
employment@utah.edu or call
801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new
hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the
first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly
retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801)
366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement
rules.

This position may require the successful completion of a criminal background check and/or drug screen.



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